We had a wonderful week stay over our first anniversary here. We had reserved a Garden View room. They had put us in a ground floor condo which was a wonderful Garden View condo.
The next day we asked if we could move to a condo on the second or third floor (we like rooms a bit higher up). The staff was absolutely wonderful and said they had a third floor room in a building closer to activities. Our first condo was not bad at all and certainly would not have complained if they didn't have anything else. They even told me I should check it out before agreeing. The condo, which was actually a partial oceanview condo (check out the photo), was wonderful. This was certainly an upgrade at no increased cost- we took the upgrade.
Since the resorts condo's are actually individually owed (just managed by Outrigger-or Castle) each is uniquely the same (floorplan) but different (owner decorates and updates). A word of caution for those that have difficulty with stairs: most buildings, unless beach front, have stairs even for ground floor rooms. There are no elevators.
The condo's are very open to the outside with simple screens and heavy wooden plantation shutters which you can open and close. No glass except for the doors leading to the lanais. We loved this open feeling, yet it was still very private. Noise wasn't too much of a problem- shutting the shutters in the bedroom muffled the road noise (we close to the road and directly across the road from Poipu Shopping Village) and the crowing roosters in the morning. Don't worry about security- the doors have secure locks (just like in hotels) and the condos have complimentary safes.
There is a beach hut at Kiahuna's beach where guests get chairs and towels for free and can rent boogie boards and snorkel equipment. You can also purchase drinks and postcards and book activities. Our building, #39, was one of the farthest away from the beach but still only a 3-4 minute walk.
A couple days before were were to leave, I had inquired to see about a late checkout (since out flight left at night and we were planning on spending our last day on the beach). The women at reception said that we would need to ask the day before and that they charge half of the daily rate (fair enough). She said the do have a complimentary day suite which can be booked for an hour- prefect! All we really wanted to do was shower before our long flight back to New York. I booked the suite for 3-4pm on our day or departure.
The next morning we received a call from reception; no one else had booked the day suite or was going to be checking into the condo were were in until the next day. She said we could stay in our condo and just checkout at 4 pm - no additional cost!
Outrigger is A+.