I want to start off by saying that we initially booked #304 and received a confirmation for this booking, but at the last minute, the booking agent made an error and that we were really suppose to be confirmed for #204. We were told that these two units were essentially the same, so we agreed to this switch.
Within the first hour of our arrival at #204, we saw three roaches -- one in the bathroom and a couple in the kitchen. We immediately contacted the booking service we used through airbnb and complained. I asked point blank if there had been a roach problem in this unit and was told that there had been and that an exterminator had sprayed the place a couple of weeks prior. We were told that "there was nothing" that could be done and that roaches were essentially a part of life in Hawaii. (BTW, when the rep from booking service came by two days later with the exterminator, we asked how many roaches they had killed at their homes that morning, neither were willing to respond. We had killed 4 and killed 2 more while they were there. Roaches are not part of life in Hawaii or anywhere where you pay $150+ a night for a room).
My husband and I have between us taken three trips to Hawaii and never experienced a roach problem. In fact, the two of us have traveled all over the world and never experienced a roach problem, so I could not believe my ears. But, I have lived in enough cities where roaches were an issue to know that spraying once two weeks ago will not get rid of roaches. The booking service apologized and eventually agreed to move us to #304, but couldn't move us for another two nights and couldn't get an exterminator out for another two days. We felt trapped because we had already paid and did not want to spend our vacation looking for other places to stay (plus it was the holidays, so almost everything was booked!). We started looking for other places to stay, but again, we had already paid! The next night, we saw several more roaches. Eventually, the booking service refunded 50% of one night's stay. Apparently, we were compensated for one night of roaches, but not both. We honestly can't believe that we had to pay for either night of killing roaches.
On the third day, they had the exterminator come out, and he immediately confirmed that there were roaches, roach droppings, and hatchings all over the kitchen, and even in the dishwasher. Before agreeing to move to #304, we had the exterminator examine that unit. He didn't find any evidence of roaches. Reluctantly, we agreed to move up to that unit. We shook out all of our stuff and moved our bags up to #304.
#304 was much nicer than #204, with newer and nicer amenities, newer paint etc. It generally felt much cleaner (no mold on the ceiling in the bathroom like in #204). We didn't have any problems in #304. It was quiet, clean, had a great view of the beach and ocean and a comfortable bed. The condo building is across the street from a small shopping center that has a decent taquiera and a nice little coffee shop. Plus it's walking distance to the beach, and the ocean view from the balcony is incredible. Had we just been able to stay in #304 the whole time, we would have been able to give this place a rating of "very good". But, because of the roach problem, we have to rate this place as "terrible".
- Also Known As:
- Wailua Bay View Condominiums Hotel
- Wailua Bay View Condominiums Hotel Kapaa
- Wailua Bay View Condominiums Kauai/Kapaa
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