Aloha beach hotel May 17-22
First I want to say that every employee we encountered was friendly and helpful and very accommodating! Monica our housekeeper in room 2 was a delight.
If one is looking for a less expensive hotel on the ocean this might do. We were not looking for cheap. We had prepaid for a resort with RCI and wanted the best for our money. This was not it, its rundown and dated. Makes me wonder about other Aston property's.
There are two wings to this hotel, thus the varying reviews. One has been updated, the other one has not. We were given a room in Pikake, the one that was not. All I can describe the room is as grimy. The carpet seemed dirty, the sofa/ bed looked old and tired and dirty. The TV reception was horrible, " flat screen" on an old TV? The sliding door was too heavy to open. There is a big ugly chair and heavy desk in the way too. The bathroom was tiny and the shower was 3x3 and doubled as a bathtub!!! That was amazing?? There was mold around the shower. The view of the ocean was the best part.
We used the pool, the bigger of the two where large sections of tiles from the bottom had come loose. There were holes in the carpet on some stairs. There are some very sad looking tennis courts as well. They looked unusable even though the hotel brochure mentioned them.
After rereading reviews on Trip adviser and noting that maybe there were better rooms in the other wing we asked to move. I also called RCI to tell them the situation. By day 2 we were moved. New room had cleaner looking linens, no sofa bed, tub/ shower , bigger bathroom, it was really a handicapped room. The same awful TV with very poor reception, same big desk and chair in front of the heavy sliding door. Nice view...if only we could have enjoyed it without furniture in the way.
There is a $15. Per day "resort fee" to cover internet which was dicey, a newspaper, and "free" DVDs, and very bad coffee, 1 serving only. There is a laundry room with one washer/ dryer only but no charge.
There is also complimentary breakfast but I was told because we booked in 2012 at a lower rate that was not included for us? Really???
Lydgate park is right close, so close we could hear people partying late into the night. One night there was a Hawaiian Rock Concert! (We like to sleep with the door open.)This sliding door goes to no where there is no lanai, balcony just a big metal grate in front to keep us from falling out.
And then to top our stay off, a mouse scampered through our room our last night.
The grounds are very lovely although there are some ponds with green slimy, water.
We did not eat in the restaurant . There are also some cottages, we looked in one, not much better than room #1 and no ocean view. Has very small kitchenette with microwave, refrigerator. All hotel rooms have a small refrigerator.
If you want to stay here ask for the Maile wing and expect to get what you pay for.
Or in our case much less than we paid for!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 5, 2013
Thank you for choosing to stay with us at the Aston Aloha Beach Hotel and taking the time to comment on your experience. We truly appreciate your positive and constructive feedback.
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We are glade that you found our employees with whom you encountered sharing the Warm Aloha Hawaiian Spirit. Thank you for mentioning Monica she is one of our many outstanding housekeepers who make you feel right at home.
We are a modest priced hotel and have worked on upgrades to our resort with new beds, linen, Wi-Fi for our entire property, lighting in our dining room and new AC units for our cottages. We agree that there are many projects that need to be addressed and we continue to work with our Ownership and Management companies to improve our property.
We do have an amenity fee of $15.00 per day that includes Free DVD rental, Daily newspaper, coffee for 2, safe use and a fruit plate. Everyone is welcome to add this daily amenity to their reservations and I am sorry that our agent did not make it available for you.
We do have the Lydgate Pavilion adjacent to our property and residents do rent this area from the Sate Department for public use. When we do receive a guest complaint for the noise we immediately contact our Finniest the Kauai Police Department. The problem is than contained and situation handled.
We apologize for any inconvenience this may have caused during your stay here at the Aston Aloha Beach Hotel. We hope that if you return to Kauai in the future, you will give us the opportunity to provide you with a much better product and experience as we continually work to improve each day.
Aloha pumehana (with fond professional regards)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.