We just stayed here for a week in March, 2013. Location is good, mid point to see all the sights in Kauai, but, the staff is indifferent to customer service, and the resort fees and the so called "free breakfast", is a joke! They hand you some red tickets, for the "free" breakfast, but, once there, they ask you if you want to "upgrade" for $10, to a full breakfast. If you say no, you get a small plate, with a small slice of Pineapple, mangle, small pastry, and a glass of OJ. Everything here is overpriced! The resort fee of $15 per day, is a rip off too! You get nothing for it! No Wi fi in room. I asked the staff for a microwave to pop some popcorn, they blew me off, saying no microwaves were available for customers( staff had microwaves for themselves). Also, they have some old islander lady selling overpriced crap in the lobby, saying she hand made all the items. What a Lie! We saw the same stuff at Walmart!!!!!
We called and asked for extra pillows, never came. We called twice, they never came. The toilet paper ran out, the cleaning staff just placed an unopened roll on top the bathroom sink. we left it there for two days, just to see what would happen. They finally place the TP on the roll! They just don't care about the paying customers at this hotel. I'm sorry, the service on Waikiki hotels was 10X much better then here! We would not stay here again!!! Avoid!!!!!!!!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Please allow me this opportunity to deeply apologize for any inconvenience you may have experienced during your stay at The Aston Aloha Beach Hotel. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement.
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We are glad that you recognized our hotel is in a good location. We feel very fortunate to be on Wailua Bay and directly adjacent to what we think is the best beach park on the Island. Lydgate park is perfect for outdoor activities for adults and children and is a special place where many visitors and Islanders prefer to spend sunny beach days. We are sorry you think of this as a “rip off” .
We are not sure about your comment about the WiFi system because our records indicate our $60,000 system is 100% functional in every room and in every common area, and since the company installed it on March 1st, it have performed perfectly. In case we are fortunate to serve you again, please do not hesitate to ask the front desk personnel to assist you to get onto our special WiFi system exclusively for our Aston Aloha Beach Hotel guest.
We do have a modest amenity fee that allows each guest to several services including parking, guest laundry, Wi Fi for our entire property including all guest rooms, Playstation 2 games and DVD’s, daily coffee, tea, newspaper and a modest plated continental breakfast to get you going every morning.
All of our suites and cottages have a microwave oven, coffee maker, a refrigerator, blow dryer, iron, iron board and Playstation 2. We also have microwave ovens available for a small fee on request for those guests staying in guest rooms.
I am sorry to hear that you believe the crafts offered in the lobby substandard. Most of the items are hand made by one of our long time island residents and I assure you they are not something you would find at a Wal-Mart or at a Big Box store.
I apologize for the less than standard toilet tissue service you received from our Housekeeping department. This is not the type of performance we commonly present, and to ensure this type of situation doesn’t reoccur, our Executive Housekeeper has personally shared your incident with each of her staff members during her daily staff briefings.
Thank you again for sharing your comments.
We encourage anyone who may have questions about our resort to please feel free to contact the Aston Aloha Beach Hotel staff directly
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.