We liked this place as soon as we arrived. After a grueling 10 minute drive from the airport, we showed up at 10 AM. Check in was at 3 PM, and we were directed to a guest room that has a place to lock up your luggage if you want and a bathroom and some couches and a TV so you can change and hit the island or use the resort's facilities until your room is ready. We had 2 groups in 2 buildings and Makena at the front desk was nice enough to get us both in the same building with adjoining rooms. I'm giving five stars taking into consideration that this is a relatively inexpensive condo complex, not a luxury hotel.
Grounds- Like most people in these reviews say, the grounds are beautiful, grass and lush foliage manicured to a tee and studded with little nooks that contain gas grills and picnic tables. There is a koi pond next to the small but nice open air lobby. There is a little shop there that rents snorkel equipment and beach chairs/umbrellas at reasonable rates. The property lies directly on the beach and a bike/walking trail. There are some little perks like shuffleboard, croquet, bocci ball, and a putting green. The modest pool/jacuzzi area is actually pretty nice, better than it looks in the pictures.
Location- Perfect if you want to explore- 25 min to the jungly north shore and 35 min to the sunny south. There are nice beaches within minutes also, but they were a little rough for swimming. Then there is Lydgate park, 4 min away which has sheltered ocean pools for the little kids. Kapaa, the small, semi-funky town is steps away, with shops and many dining opportunities. Ono restaurant is right next door for breakfast/lunch (don't miss the specials board) and shave ice. We liked Bubbas burgers as well. There are 3 supermarkets within a 3 min drive. Very convenient, as there is no restaurant at the resort.
Rooms- Our rooms were great- spacious, newly remodeled, and clean, with full kitchen, nice TVs, DVD and a stereo. There was a queen bed in a separate room and also a sofabed. The maids did a great job as well. We were in building E, with partial ocean view rooms on the third floor. One thing that reviewers complain about is the creaky floors/noise from above. Unfortunately, this is true. It never bothered us as we were on the third floor. Also, as some have said, the AC, which was quiet and high tech with a remote control, is located at the opposite end of the room from the bedroom, which made it warmer in there. Again, no problem for us because it was never that hot, being early spring. In-room wifi was spotty at best but the lobby and pool area (free) wifi was fine.Some reviewers complain about "musty" or "run-down" rooms. Keep in mind that these units are owned by different entities and do a little research on this site to make sure you get a good one. And go for the third floor.
Staff- Everyone from the front desk and concierge was friendly and helpful. In fact everyone, the housekeeping and gardeners, etc., was very nice.
We all had a great stay there!
- Also Known As:
- Pono Kai Hotel Kapaa
- Pono Kai Hotel
- Pono Kai Kapaa
- Pono Kai
- Pono Kai Resort Kauai/Kapaa
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