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“Incredible value” 5 of 5 stars
Review of Hotel Coral Reef

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Hotel Coral Reef
3.0 of 5 Hotel   |   4-1516 Kuhio Highway, Kapaa, Kauai, HI 96746   |  
Hotel website
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Hotel amenities
Ranked #6 of 12 hotels in Kapaa
Gig Harbor, Wa.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Incredible value”
5 of 5 stars Reviewed September 18, 2013 via mobile

Incredible value across all categories
FREE parking, in room wifi access. Very clean, updated pleasant rooms. Internet booking afforded optimal pricing. Ocean front view from Lani perfect!
Pool. Aloha spirit in every staff member!
We are so glad we chose it!

Cynthia Petersen Gig Harbor, Wa.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Budapest, Hungary
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2013

A small, quiet hotel with great ocean view. The rooms are nice and clean, they offer good breakfast and free wifi. The pool is good and it's open until 8pm. The staff is really nice, they help you arrange any kind of activities, find the best deals for you and if you have any special request to your room, they do it without any problem.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 13, 2013

We loved our stay at the Coral Reef. It is steps away from the beach. We stayed in an ocean facing room and loved listening to the ocean at night. They were helpful and it was within walking distance to food and shopping. It was convenient as Kapaa is a good starting point for seeing the island. The only thing that was only average was the continental breakfast. But there are great places to eat or shopping if a larger breakfast is wanted. They were so nice and let us borrow beach mats, beach towels, etc. so did not have purchase any.

We would stay again! Thanks to the staff for being so friendly and helpful.

Room Tip: pick a king room on the first floor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 12, 2013 via mobile

This is a wonderful hotel. Comfortable, well furnished rooms and literally right on the coast. Coastal path in front of hotel we hired bikes from them and had a lovely ride north. Staff friendly and helpful, pool good size and very refreshing. Good healthy breakfast. Well located within walking distance of all amenities of Kapaa which is a very quaint town. Would love to return here. Enjoy!!

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 9, 2013

Smaller hotel than the other big resorts on the island. Located on the east side or "coconut coast" in Kapa'a town. I think every room has an ocean view and right on the coast. Excellent spot if you are looking to explore the island since it is pretty central to both north/Napali coast and south-to-west. Friendly staff. Easy access to great bike path; hotel rents bikes to guests. Towels, boogie boards, and beach chairs available to guests for beach adventures. Continental breakfast offered. We booked SCUBA through our hotel; they are very helpful in booking excursions as desired. Small pool with waterfall. Seems like a place more appropriate for couples, small groups of friends; larger resort/hotels may be more appropriate for children. FYI- lots of feral chickens on the island and they do crow a lot. If you are a light sleeper, bring ear plugs.

Room Tip: 2 stories and no elevator. No fitness center (but isn't Hawaii a fitness center? Who wants to wo...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

I would like to begin by first thanking the staff at the ST. Regis resort in Princeville for recommending this hotel to my wife and I. After having a wonderful time at the St. Regis my wife and I decided to extend our vacation on Kauai and were looking for accommodations on the eastern side of the island. A staff member of the St. Regis Hotel mentioned the Hotel Coral Reef and said it is highly recommended by locals on the island. After reading many reviews online both good and bad we decided to give it a try. Well, it's the best experience that we have ever had on the island and we look forward to our return visit.
As we pulled into the hotel my wife and I immediately felt a sense of peace and relaxation the same feeling you would have while looking at a postcard of Hawaii while in the winter. The hotel is located in the town of Kapaa. A cool little bohemian type of town where you will find cafes, coffee shops, and boutiques.
We were greeted by a very friendly and professional staff who truly made us feel at home. To our surprise the room has all the upgrades that you would expect from a luxury resort. Amazing Ocean view, granite counter tops, jacuzzi bathtub, and the coolest are the blue accent lighting that my wife and I love. And not to forget the beach is like 50 ft away from the building simply amazing.
I looked forward to the complementary morning refreshments that's served daily in the lobby. It was great we got to meet other couples and share our experiences on the island and exchange travel tips. It reminded me of a family breakfast where everyone gets together talks about their day before it even begins. But, one tip that my wife and i discovered is to get to know the General Manager Joseph he is amazing very knowledgable of the islands history, culture and politics which makes a great conversation. We even discovered that while he is not managing the hotel he serves on the county of Kauai as a commissioner for the counties Open Space commission and was able to direct us to beaches and scenic places that are not in the guide books and only few locals know about. He was also able to recommend places for us to dine and activities for us to enjoy I gota say he definitely knows quality.
Our overall experience was uniquely Hawaiian and have nothing to complain about. My suggestion to anyone looking for a place to get away relax and enjoy a personal level of service go to the Hotel Coral Reef. We just loved every part of it

Room Tip: Oceanfront King Suite on the second floor is great.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roeselare, Belgium
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 24, 2013

I want to urge everyone to think twice before staying here. They eventually stole money by charging our credit card 3 times. They never replied to my e-mail inquiries about this. I had to file a complaint with the credit card company to get my money back. Read the last part for details about this.

First let me sum up the good things:
- Very nice and spacious room with king bed and mini fridge, nice touch with the decorative lighting.
- You can just park on the property
- Next to the ocean and a bike pathway, although no sandy beach
- You get a mini breakfast in the lobby for free

The not so good things:
- The pool water was not clean enough
- The breakfast is really mini and you need to take it back to the room because there is no place to sit except 1 couch
- I was almost electrocuted by the lamp next to the bed, the wiring was loose

The really bad things:
- I booked through their website and using a spring special and got a decent rate, i printed this confirmation. However 2 days later I received an e-mail from the management confirming my reservation but stating a higher rate. I e-mailed them back and asked about why the rate had gone up. They replied saying this was the spring special rate. I then replied again and attached the confirmation that I had clearly stating a lower price with all taxes inclusive. They replied with the same text, they clearly did not bother to read my attachment. As it wasn't prepaid I choose to ask about this upon check-in.

-When checking in I showed the confirmation and asked why the higher price. The manager (Joseph) was surprised about this, but was very friendly and said he would adjust my booking and give me an even better rate, lower then the first confirmed one. I was very happy about this. I asked for a printed confirmation (duplicate) for this rate, and this seemed to surprise him, but after getting paper, he printed this out for me. I signed his copy.

- On the evening of 2nd day we noticed our room hadn't been refreshed, and we had no fresh towels or coffee. I went to the manager and asked about this. It turns out you need to put a little sign on your door for housekeeping to come. However this sign was not present in our room. I received a new sign to use and after my request I got a couple of fresh towels, sadly housekeeping had already left.

-On the evening of the 3rd day there was again NO HOUSEKEEPING and I did put up the sign this time. I went to the manager again, and he said the maid was confused by the sign (?!), he laughed about that and apologized saying it's their fault this time. As if the 1st time was my fault?
I received a beach towel, because there were no others left, so we could shower.

-On the 4th day the housekeeping finally came, but it didn't matter anymore since we were checking out in the morning.


When checking out the lady went to print our bill and it showed the standard rate for 1 night. I was surprised and said the rate was not correct, she smiled and explained this was the rate for 1 night stay. Polite and correct as I am, I said we stayed 4 nights, and the bill was too low. She was confused and I said Joseph had manually adjusted our booking with a special rate, perhaps the system was confused. She called Joseph and he confirmed this, they tried to correct this on the computer, but it seemed difficult. Joseph said no worry we will just process your credit card for the correct rate and e-mail the bill. Luckily I had the printed confirmation from checking in with the rate Joseph promised. They charged this to my credit card and I signed the duplicate and left for the airport.

2 days later I received an e-mail from the hotel stating they hadn't charged enough at check-out and they charged another 190$ on my card. I replied back; saying this was a mistake and I had gotten the rate from Joseph the manager, and had only signed documents stating this rate. I urged them to refund this. I received no reply whatsoever. When i checked my bank statement they had charged a 2nd time the 190$ and then another 3rd charge for 24$. I consider this theft.

I had to file a complaint with Mastercard showing the documents I have and they give me the money back while they try to get it back from Hotel Coral Reef.

So please think twice about staying, or at the very least ask for printed confirmations and keep them with you until you receive your credit card statement.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcoralreef1, General Manager at Hotel Coral Reef, responded to this review, August 29, 2013
Aloha,

I would like to thank you for presenting your concerns and apologize for any inconvenience this may have caused. We have conducted a complete investigation into your situation and have communicated with your financial institution to clear any misunderstandings they may have had in the processing of your amounts due. If you choose to stay with us in the future we welcome suggestions from our guest as we strive to provide you with an experience full of aloha. Mahalo and have a blessed day
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Coral Reef

Address: 4-1516 Kuhio Highway, Kapaa, Kauai, HI 96746
Phone Number:
Location: United States > Hawaii > Kauai > Kapaa
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Kapaa
#6 On the Beach Hotel in Kapaa
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hotel Coral Reef 3*
Official Description (provided by the hotel):
Hotel Coral Reef built in 1956 is known to be the islands original boutique hotel. Located in the historical town of Kapaa featuring a variety of local shops and restaurants for any visitor to enjoy. Experience our newly renovated oceanfront guest rooms approximately 50 feet from the waters edge with direct ocean views. Hotel Coral Reef is an ideal location for any visitor looking to have Easy access to all Kauai's exciting points of Interest. Come Join us for a true Hawaiian Experience. ... more   less 
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Also Known As:
Coral Reef Kapaa
Hotel Coral Reef Kauai/Kapaa

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