First off I generally dont stay at 5 star or even 4 star hotels and was not expecting that level of quality when I booked this hotel but I had expectations of at least adequate cleanliness, food and hospitality. I gather that most of the reviews are of "ocean front" rooms. We stayed in what is ridiculously called a garden room. There is no garden, no view, nothing but a highway that we could practically reach out and touch from our balcony. (see photot) The biggest disappointment was around the air con unit which did not work and we received 4 days worth of excuses ranging from "it is a weekend and service techs will charge $150 hr to come and fix it" to "we will call on Monday and it will be fixed". I say if there is a problem with a room the managers either 1. move the guests to another room (which was offered to us but for the highter room fee) 2. fix the problem or 3. offer a discount. None of these happened so we were forced to sleep with the balcony door open and listen to traffic all night.
The cleanliness was atrocious. We discovered the carcus of some kind of beetle/roach (?) in our bathroom vanity (see photo)and later a roach ran across the bathroom floor. The sheets were not changed in the double bed (which was advertised as a queen bed and was soft and not comfortable) in 4 days and toiletries were not replaced so by the last day we had no shampoo. The breakfast is a sorry little event with some store bought pastries, coffee (the highlight) and fruit - there is one sofa on which to sit so guests stand around trying to balance coffee cups and their food. No one used the pool while we were there- it was completely uninviting looking and cold.
Would not recommend this hotel unless you want to shell out big bucks to stay in the ocean front rooms. Really the only thing I liked was that the location made travelling to either the south or the north easy. After 4 days though we thankfully moved to a condo in Poipu which was great.
- Official Description (provided by the hotel):
- Hotel Coral Reef built in 1956 is known to be the islands original boutique hotel. Located in the historical town of Kapaa featuring a variety of local shops and restaurants for any visitor to enjoy. Experience our newly renovated oceanfront guest rooms approximately 50 feet from the waters edge with direct ocean views. Hotel Coral Reef is an ideal location for any visitor looking to have Easy access to all Kauai's exciting points of Interest. Come Join us for a true Hawaiian Experience. ... more less
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- Also Known As:
- Coral Reef Kapaa
- Hotel Coral Reef Kauai/Kapaa