My husband, daughter and I rented unit B-301 at this resort back in Sept. 2012 from a private owner through the REMAX management company. Finally, our vacation arrived on June 16, 2013! We live in GA and were flying through Dallas to Honolulu and then took an island hopper to Lihue. After a VERY long travel day, we finally got our rental car and arrived at Waipouli Beach Resort. We had no trouble locating building "B", but quickly became rather confused when we couldn't locate an elevator in that building. No one told us that building "B" does not have its own elevator. We finally figured out that we had to go into building "C" and use that elevator, go to the third floor and go through the connecting hallway to building "B". We finally got into our room (The management company had already emailed us the entrance code to the unit.) at about 9:30 PM or so, local time. Upon entering the unit and exploring our home-away-from-home, we discovered that the carpet in the doorway to the master bedroom was soaking wet! At this point, we had been awake for over 24 hours and were exhausted. So, we decided to just crash and deal with it in the morning.
The following morning (Mon., June 17th), we notified Remax of the situation, thinking that they would send someone with a shopvac to dry out the carpet. In the meantime, we went out for breakfast and the grocery store and headed out to do some sightseeing. While we were on the north shore seeing the sights there, Cyrila, from Remax, called to say that the inspection of our unit showed that the AC condensation drip pan had malfunctioned; causing the water to overflow onto the carpet in the MBR. She said that it would take several days to do the repairs and dry out the carpet and that the unit would be unlivable during that time. So, we were going to have to be moved to another unit (C-301)...but, only until Friday when we would have to move back to unit B-301 because there were other tenants scheduled to arrive in C-301 that day and the repairs in our unit would be completed by then. Well, that meant that we would have to take time out of our Hawaiian vacation to move twice! When we explained that we really preferred not to have to move twice, she offered us a rental home in Princeville that we could use for the whole week and only have to move once. So, we went to look at it to see if that would be an acceptable alternative. The house was beautiful and located on a golf course and within walking distance of the Hanalei Resort, but there were no amenities like those offered at Waipouli Beach Resort. Also, Princeville is not centrally located to the rest of the island. So, we told her that, even though we did not want to move twice, we preferred to be centrally located and enjoy the amenities of the resort. So, in the end, even though we had the added hassle of having to move twice, we stayed at the Waipouli Beach Resort and moved between units B-301 and C-301. Cyrila and I texted numerous times during the time that we were on Kauai and she was very understanding and accommodating. She also told us that we would be refunded one night's rent and given a $75 credit at the Oasis restaurant on the Waipoulid Beach Resort premesis! Although we never met in person and there were a couple of tense moments, Cyrila was extremely professional and sympathetic to our situation. In the end, we feel that we were duly compensated for the inconvenience of our situation.
Now....as for the resort, itself....
It was gorgeous! The grounds were beautifully landscaped and maintained. The pool area is huge and rather unconventional in its design. It snaked around through the landscaping and included waterfalls, slides and a small grotto. There were two jacuzzis with sand bottoms and a small children's pool; also with a sand bottom. The lobby opens out to a large koi pond and the pool area. There is a small building with exercise equipment and several areas with grills for cookouts. As noted earlier, there is a restaurant, Oasis, between the pool area and the beach. The beach is very pretty, but not really swimable, as the strong surf and rocks near the shore make it too dangerous. We did observe a monk seal one day, though, who had come up to rest/sleep. If you get up early enough, you can go down to the beach and see a beautiful sunrise, too.
As for the units...as I said, we stayed in two (B-301 and C-301) which were identical in their layout. The only difference was the decor and furnishings, which, I'm sure, was a reflection of the owner's taste. Both units were very comfortable and adequately furnished. The kitchens have industrial-sized, high-end appliances. Both of our units had parking lot views, which was not a problem for us since we didn't spend that much time inside.
Aside from our issues, needed repairs and moving, we thoroughly enjoyed our stay at Waipouli Beach Resort and we would definitely stay there again and recommend it. It has a great central location and is close to shopping and restaurants in the Kapa'a area. We even walked to dinner a couple of nights! Drive time is about the same to both the north and south shores. We ended up making two trips in each direction; one sightseeing and one swim/snorkeling trip to each one. This was mine and husband's fourth trip to Hawai'i and our third to Kaua'i (It was our daughter's first trip to Hawai'i.). We have stayed in Princeville on the north shore and Lawai Beach on the south shore and now in Kapa'a on the east coast. Waipouli Beach Resort is definitely the most convenient if you are trying to see the entire island.