Very mixed review on this resort. We are the type of people that like to do all kinds of research prior to booking a trip and we were looking for a place that had a beautiful view and a good pool to cool down in the heat. After reading the disappointing reviews about the mountain view and all the traffic associated with it we decided to upgrade for the garden view room since the pictures show how impressive it is. We were given room C305. When we arrived , we were in for a shock of this so called garden view. No pool, no garden, just a hedge if you look down with just a parking lot and a construction site on an old motel currently under construction.
We immediately went back to the front desk and thought they made a mistake. We were told that this was indeed their garden view. At this point we told them we were willing to pay the difference in a further upgrade to any other room we were told they were booked solid till nearly the end of our trip.
I do admit that the inner courtyard was beautiful and the interior of the rooms were very nice and roomy. Any issues with things not working were taken care of within the hour. The location was excellent though trying to turn out of the complex especially left can take some time. The furnishings were nicely displayed but you quickly got uncomfortable on the couch.
I am marking this as a three out of 5 only because I would rate the view of this room a 1 but if we had received any of the rooms we thought we were getting of the actual garden that would be a 5. We would definitely return again to this property but next time through the individual owners so I know what I am getting. Just to let you know, any room that faces inwards is counted as an ocean or partial ocean view even if you can't see it.
I am attaching the view we thought we were getting vs the room we actually had.
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- Also Known As:
- Outrigger Waipouli Beach Resort And Spa
- Outrigger Waipouli Beach Hotel Kapaa
- Outrigger Kapaa
- Kapaa Outrigger
- Waipouli Beach Resort Kauai/Kapaa