We stayed for a week in an ocean view, one-bedroom, two bath condo. The unit had a full kitchen, full-size refrigerator, plates, dishes, utensils, etc., with a washer and dryer, and LCD TVs. The unit had a beautiful kitchen, with granite countertops, modern appliances, as well as a spacious bathroom. The bed was soft and comfortable. Comfy furniture. The resort is at a good mid-island location, with free self-parking, and lots of restaurant choices in the area.
Great pools with lots of volcanic rock lined swimming channels/paths, two water slides (fun for kids and adults). The pool water is cool, but refreshing. Some of the hot Jacuzzis have fun gravel bottoms – great for a nice foot massage while in the Jacuzzi. Gas barbecues are available around the pools to cook your own dinner. There are full size Safeway and Foodland markets across the street. The resort is about a 15 minute drive from the Lihue Airport. A Costco store near the airport, usually has the best/lowest island priced gasoline for your rental car, as well as bargain priced food, liquor (and Mai Tai mix), and beach supplies.
We have stayed at this resort in the past, when it was much newer and was being operated more like a hotel resort, and had not quite gone the typical Hawaiian condo – timeshare – owned units path yet. Sadly, now that it has changed to that style of an ownership type resort, cleaning, upkeep, and needed maintenance, appears to have become a lesser priority with the management staff here, and things are being “let go”. The maids only came once after three days, rather than daily as in the past. There were many noticeable rusty areas around metal fire doors and metal balcony railings, easily visible while swimming in the pool (easily handled by touch up paint, but not being done). There was an outdoor wall light fixture covering (also seen from the pool), that looks like it has been broken for a long time, that no one has bothered to replace. One of the Jacuzzis was not working, and had duct tape over the switch. The TV remotes in our room were the original remotes, so are likely more than five years old, and showed a heavy long-term buildup of dirt and grime, from greasy dirty finger marks. Again, not a big deal, but if they had a routine touch-up cleaning program, things like that might be cleaned once a month, if on a cleaning schedule (not being done). Our living room had a glass topped coffee table. It also appeared as if it had not been cleaned since it was brand-new more than six years ago, since it showed an accumulation of dust, dirt, ocean salt, below the layer of glass. The tile in the shower floor had a noticeable dirty greasy buildup in the center, while the tiles and grout around the edges were much cleaner. The primary foot traffic pathway through the bathroom tile floor also had a definite dirt buildup, compared to the clean tiles and grout around the edges. None of these things really detracted from our stay at this otherwise beautiful resort, however, we had just come from a much newer (and spotlessly clean) luxury resort on another island, so comparing the differences in cleanliness, made for a sad realization that this once spotless, pristine resort is being allowed to deteriorate. Again, these are only very minor deficiencies being given as specific examples, but they are indicators of the larger problem of a lack of attention to detail by management and cleaning/maintenance staff.
The resort offers free Internet in rooms (“Room Net” service), however the Internet service was very inconsistent, and was not working most of the time. Sometimes we could not login at all, other times you would have to login several times a day, but by the time you would try to go to check an e-mail or look up a restaurant on the Internet, we noticed that “Room Net” had stopped working again, and we were actually using our own private paid-for Internet data plan.
We were very excited about returning to the Waipouli Resort, since we have loved this place in the past. However, comparing this resort to the one that we just came from on another island, revealed that the Waipouli is just not being kept up like it was in the past, so if this downward trend continues, we may need to look for different accommodations when visiting Kauai in the future. Hopefully if management and Waipouli condo owners read this review, some simple ongoing routine maintenance schedules and cleaning procedures can be implemented, before it becomes too late and too expensive to easily do so (and the rooms end up being vacant and un-rented more of the time).
Overall, this is still a beautiful resort, with nice rooms, a great pool, and a good location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.