The location was great. Beach right in front. Room size was great...big kitchen, livingroom, bathroom and bedroom. Having a Lanai was wonderful but weather was warm but overcast. There was a nice Pool and a Coconut Market right across. Not selling Coconuts, but it's a little mall. Activity desk to sign up was great.

Kuaui is beautiful and very relaxing and full of water sports. I'd go back again but would not stay at this hotel. For anyone who doesn't know the Coconut Market....it's an awesome little mall with a Bar called Tradewinds which has the best Mai Tai's. If you want real Hawaiian food go to Ohana Diner in Kapa'a right across from Chevron.

The only complaints were:
Cockaroaches
Housekeeping didn't vaccum or change sheets

Please take your time to look Elsewhere. We arrived with a room that had a curious smell/odor. The staff attempted to help. However the following day, we learned that maid service mentioned the problem to the hotel manager prior to our arrival. It seems the hotel knew of problem and placed myself and family in a room with air problems. I called before arriving and stressed the importance of a non-smoking room due to my daughter's asthma/allergies. Their attempt to resolve the problem was to open our windows (without telling us) and turning on an air purifier. Needless to say it was a long week in the room. We also had dead roaches at the inside of our door the next morning. As the saying goes, you get what you pay for. I have visited Kaui many times in the past and this was my first and last time at the Best Western in Kaui.

The BW Plantation Hale was a good hotel, but really didn't suit our needs. We wanted something more upbeat and with alot more people around, this place wasnt a good stop for us! It was our fault for not doing enough research.

The staff were very friendly, the rooms were very nice and very spacious. Free parking and free internet was great!!

Kauai was one of the stops on our honeymoon! I guess I didn't do enough research bc, although it is a great island, it was very quiet and laid back.

Prior to my trip, I did a TON of research reading reviews because I wanted to find an affordable BUT CLEAN place. Almost all the reviews I read were pretty positive so I paid 130 a night (including tax) to spend 5 nights at this hotel. I was highly, highly disappointed !! I was completely shocked that so many people actually said they liked this place. I felt so mislead by all those great reviews I read.

The first room we stayed in- H15, it smelled old school (but turning the a/c on helped). The countertops , the oven, and stove was old school. There was no dishwasher so I was disappointed. After all , this is a vacation. I didn't want to wash dishes. There was a full kitchen but it's all cheap stuff which was fine. I'm not super picky and I wanted to save money so all this was tolerable. But what made me really want to go to another hotel was while I was sitting in bed, a bug crawled down my arm. I was so freaked out my boyfriend took it elsewhere to kill it. After he smashed it, he said he couldn't tell if it was a cockroach but it was the same color and it had wings. That happened our first night there so needless to say , I had a VERY hard time falling asleep. " My god, I have to sleep here another 4 nights ?!" I usually make the best of things but I cannot tolerate roaches!! Still, I tried to deal with it. But the next day, I find another small roach in the bathtub. That was finally it. I asked to switch to another room. Front desk advised us they spray for "bugs" once a month which tells me they definitely have a roach problem at this hotel.

The second room was F9. This room was a tiny bit nicer but there was still an old school smell . The countertops were newer and the frig was bit newer but same old school oven and stove. This hotel definitely needs to be refurnished/recarpeted to get rid of that smell entirely. Within the next four days, I encountered two more roaches, a small one which seem to be dying when I found it (they probably just did bug spray before we came) and one baby roach.
We're not the type to start problems so we dealt with it and tried
enjoying our vacation but in the back of my mind I felt really disgusted the whole time I was there . Luckily we had big ziploc bags so I made sure everything we had was sealed tightly to avoid any unpleasant surprises in our food. And every time I cooked, I threw out our garbage bag. Anytime I used any pots, pans, utensils, I rinsed it off. The second room was not as adequately supplied with knives like the first room. We had only one good knife which we would share to eat our steaks. And the bbq grill which was close to our room was not working well so we had to walk to another bbq grill to cook .
Again I am complete shock that people gave such positive reviews...

Sadly I was actually glad to pack up and go home when our trip
ended. We enjoyed Kauai but the stay at this hotel dampered our trip a bit.
As I said , we're the type to make the most of things but I had
to make sure I wrote a review to warn others about this place.
If I knew, I would've payed a bit more to stay elsewhere .....
Good luck!