As a wedding gift, my parents gave us two weeks here for our honeymoon. We travel a lot and stay in a lot of hotels, and this was up there with the best!
We arrived into Lihue around 1pm, got the rental car and found some lunch. We got to the resort around 3:30pm and were able to check in right away.
The front desk greeted us with a smile and an aloha and got us checked in.
We were then sent to the concierge desk to get our parking pass. In the past at other resorts, our experience with concierge desks and "activity directors" has been pretty bad - they seemed desperate to sell you something. Our first experience here was similar. The concierge really tried to get us to book something immediately - even told us there were no seats left for helicopter tours. We were tired from our trip and just wanted to get to the room - it was our honeymoon after all... So that may have skewed our impression of the first concierge. Anyways, we got our parking pass and fled - promising to come back in the morning.
When we went back in the morning, the concierge was Cindy, and she was very helpful and not pushy at all. If she was working for commission, I couldn't tell. She genuinely wanted to help us figure out what to do and help us do it. She was very fun and outgoing, and had a lot of knowledge of the island. As we'd never been to Kauai before, she was very helpful in making suggestions on what to do.
We booked a helicopter tour for the next day (she suggested we do that first so we could get a good idea of the layout of the island). She got us "first class" front seats (more comfortable) for a great price - and after we agreed to attend a timeshare presentation she got us another $170 off the helicopter tour. Definitely worth the 90 minutes of our time.
We came back throughout our stay to see Cindy and she helped us book various other things (kayak trip, botanical gardens, catamaran trip) at rates equal to or less than what we could have done ourselves. Again, if she was working on commission it wasn't obvious to us.
The resort grounds are immaculate. The landscaping is beautiful and well maintained. The pool, hot tub, and BBQ areas were clean and well kept.
We had a first floor 1 bedroom suite and it was very comfortable and clean. Our room looked out onto the ocean and we were steps from the water. It was pretty great to be able to fall asleep to the sound of ocean waves. The views were incredible, especially the early morning sun rises.
There were plenty of lounge chairs and we spent a lot of time just sitting on the beach with a mai tai watching the ocean.
The room had a full kitchen and full size fridge stocked with pots, pans and utensils. There was also a full size washer and dryer in the room.
Every employee we encountered during our stay greeted us with a smile and aloha and we felt very welcome to be there.
The timeshare presentation we attended was not bad. The salesman was not pushy and didn't make us hang around when we made it clear we weren't in a position to buy. Again, we got a huge discount on a helicopter trip for attending.
Overall the resort exceeded our expectations. We would definitely stay here again.