We booked four nights at HCR, as part of a 10 day trip to Hawaii. Unfortunately, our flights to Kauai coincided with the arrival of tropical storm Flossie. The first we heard of the storm is when someone from HCR called to let us know and just make sure we were ok. Very kind of them. At that point, we had traveled from Boston to LAX, and were awaiting our connecting flight on United.
United first delayed, and then cancelled the flight. And then offered to re-book us A WEEK later. No apology, no help with hotels, no condescension into humanity.
HCR, in contrast, was a breath of fresh air. We called to say we would be late, and they were very understanding. We spent the night trying to find flights for the four of us, and really had no luck. So then had to call HCR the next day and cancel. They were wonderful. Just real people, and really understanding. They worked with us amazingly on the cancellation fee. And were really such a stunning contrast to United.
We never made it to HCR. But look forward to doing so soon, and certainly look forward to meeting the people who were so helpful.
- Also Known As:
- Hanalei Colony Hotel Hanalei
- Hanalei Colony Hotel
- Hanalei Colony Resort Kauai
- Hanalei Colony Resort Kauai/Haena, HI
- Official Description (provided by the hotel):
- Kauai's only north shore beachfront resort is nestled on a gentle curve of white sand beach. These spacious 2-bedroom, 2-bath condominiums with complete kitchens are magically serene and bounded by Kauai's untamed beauty. Gourmet restaurant, day spa, pool, hot tub and coffee shop are all located on the beautifully menicured grounds. Located at the gateway to the famous Na Pali coast, Hanalei Colony Resort is totally unspoiled, unplugged and unforgetable. ... more less
- Reservation Options:
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