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“Relaxed and laid back” 5 of 5 stars
Review of Hanalei Colony Resort

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Hanalei Colony Resort
3.5 of 5 Resort   |   5-7130 Kuhio Highway, Haena, Kauai, HI 96714-9985   |  
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Rainbow of Savings!
Ranked #1 of 1 Hotels in Haena
Fayetteville, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Relaxed and laid back”
5 of 5 stars Reviewed October 27, 2012

We love this place! We have stayed her over a dozen times and would never consider any other place in Kauai. We bring new friends and they always fall in love with it as well. The atmosphere is welcoming and very casual. The restaurant on the property is a treat and has a wonderful authentic luau which we really enjoyed. Great place for kids too.

Room Tip: There is nothing better than a premium oceanfront. Ocean breeze and wave noise is all you hear. Wa...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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315 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
San Diego, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 3, 2012

HCR is an incredibly beautiful tribute to the innate beauty of Kauai. The resort captures the raw energy and majestic scenery of Kauai, packaging it in a very comfortable, nurturing environment to relax, recharge and rejuvenate. The units are clean, comfortable and provide amazing views of the ocean, with the sound of the waves lulling you off to sleep at night. Yes, you really can hear the ocean from your bedroom! The staff if very helpful and friendly. THe best part about this place is that it encourages you to disconnect from the busy world of TV, loud noises and overpriced hotel commodities. You get basic, top notch service for the best experience on the island. We've stayed at HCR for the past two years and plan to do the same for many, many more!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 20, 2012

We are on our last day at HCR. We used the "Ultimate Kauai Guidebook" to help with our decision to stay here and it has met our expectation in every way. Location: dropped out but not too dropped out; ocean steps away and a short drive to good snorkeling; You can't swim directly out front but the beach is beautiful for walking. The wind is a constant and it will probably rain at some time each day - we knew that by doing our homework; a drive into Hanalei is an adventure in itself on narrow roads hugging the cliffs, navigating one lane bridges, etc. Pick up groceries along the way here.
Facility: We stayed in unit K3 which had a great view of the ocean. It is open, breezy, usually quiet. I think these units must be individually owned as there were pictures of the grandkids. It was clean - tile and "wood" laminate flooring (easy to keep clean) - everything else in the pictures is accurate - King and two twins, one full bath near the twin beds, half bath (with small shower) off the main entry. Kitchen had every utensil you can think of (including BBQ utensils), cheese grater, collanders, bowls, pots and pans, blender, toaster, coffee maker (a few filters and couple pkg of decaf coffee, sugar, creamers, tea), salt/pepper - and a "Brisker"- looks like a breadbox - you plug it in and put your crackers and other items you want to stay crisp in it. If you leave food out here, you will have ants, just like any place in the tropics. Bring Zip lock bags or keep everything in the fridge. They have recycling bins - rinse your cans or take them out right away. The king size bed was a little too soft for me, my husband thought it was okay - I think it may need replacing. Pool/kitchen BBQ and jacuzzi area very nice - never anyone there the times I went over. Tried the Mediterranean restaurant one night. It was fine, we just didn't want to spend too much on food. Hot Mama's made the best burritos we'd ever had - just back down the road a piece. There are lounge chairs on the grass around the complex. Our unit had a beach chair in it - when we used it, it was marked for another condo so returned it to it's home. Beach chairs were $30 each at the grocery store we stopped at if you think you need one. On Tuesday afternoons there is a nearby farmer's market, Tuesday nights there is a Luau at the restaurant; live music and half price bottled wine on Wednesday nights, a free Mai Tai and pupus (appetizers) with belly dancing on Thursday nights, free continental breakfast on Friday mornings. There is an onsight spa and the massage was pretty good - only men masseuse and didn't realize that until it was too late but he was very professional.
Housekeeping comes after your third night. This was perfectly fine. You can always go to the housekeeping office and exchange towels/linens if you need. They also have coffee packages and additional toiletries if you need - we never like hotel soap/lotion anyway and bring our own. There are a couple beach towels in the condo and you can pick up more/exchange for clean there if you need.
Snorkeling: It all depends on the weather and planetary alignment for the day. Tunnels was average, Anini not good at all although a couple people on the beach said they saw a turtle - Ke'e was the best but you have to be there by 0800 to get a place to park and by noon it is pretty crowded (there on Wednesday). Walk on down the beach a ways and you'll get away from the herd. My husband hiked the first two miles of the Kalaulau trail that starts there and thought it was pretty - but again, crowded. (it is strenuous and a lot of rock scrambling involved so he was surprised so many people were on the trail - if you go the full 11 miles -one way- you'll have more of the place to yourself - permit required to go beyond the 2 mile point).
We've been happy with our choice and thought it was a good value.

Room Tip: Top floor - look at the complex layout - most rooms have an ocean view. The K building is nice as it...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 15, 2012

The resort is definitely not for those seeking entertainment or swimming at the beach with kids.
The surf is rough and dangerous in front of the condo. The only close restaurant is the Mediterranean restaurant next door and the food is way overrated there. We've eaten three times here and have been disappointed. The only other place to eat is down in Hanalei about 15 minutes drive and when you come back at night, it's rather unnerving to drive because of the dark narrow road and oncoming traffic headlights shining in your eyes.
All this said, it's a beautiful and remote area, but the rates they charge are too much for the accommodations. The kitchens are outdated as well as the bathrooms and even though the resort says the condos have 2 bedrooms, it's not that private as the other bedroom is only separated by folding shutters that close off from the living room. There are 2 single beds that slide under a large end table. Personally, I wouldn't feel comfortable sharing this condo with others. It's really best for 2 people. No housekeeping if you stay less than 3 days. The soap and shampoo provided in the bathroom is cheap and minimal. Not what you expect for the luxury prices you pay, but I suppose they can demand the high prices for the location.
It's not within walking distance to tunnels beach and when you drive up there, it's impossible to find a parking space unless you're willing to pay $10 to a local to park in his yard.

When you arrive, you're expected to haul your own luggage up the steps to your condo but they will loan you a wagon to pull it in.

They do have 2 computers and a TV over in the small room inside the restaurant.

Don't come here for swimming, snorkeling, entertainment, good restaurant food, TVs and lots of sun. But do come here if you don't mind paying the price for quiet respite from the usual busy resorts, cool constant tradewinds, some rain, isolation and uncrowded beaches.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCRManagement, Manager at Hanalei Colony Resort, responded to this review, September 24, 2012
Aloha and Mahalo for taking the time to write a review about your recent stay with us. We appreciate your kind comment on our beautiful and remote area. However, we are greatly disappointed that your stay was less then exceptional. Thank you for stating clearly your challenges with the property. Your comments and feedback have been shared with our management team. We hope that you will return and allow us another opportunity to demonstrate the hospitality and aloha that Hanalei Colony Resort is known for.

With Aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 12, 2012

A great place to stay on Kauai's North shore, giving easy access to the town of Hanalei, Na'Pali coast and the north shore beaches (recommend Ke'e for sunset and swimming/snorkelling, were underwhelmed by Tunnels). Room was very nice, well maintained and clean, and very spacious. There's not a lot in the direct neighbourhood of the hotel, expect about 10 min drive into Hanalei for restaurants and shopping.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2012 via mobile

We have been to Maui and Oahu a number of times, but our first trip to Kauai was last week. We LOVED it. For the first part of the trip, we stayed at a luxiourious condo on the Coconut Coast. It was beautiful and well appointed; but, didn't hold a candle to Hanalei Colony Resort.

We had seen the pictures on line and figured if we got a view even half as good as what was shown we would be happy. HCR exceeded all of our expectations. Yes, there is no TV, radio or phone - thankfully...it's just you, your family and nature. So relaxing....

We would recommend you stock up at a store along the way, as the town is a 10 minute drive in and out...but once stocked, you need not go anywhere...stay put and unwind. (But if you do go out - go to Tikiman Pizza - best Pizza for 6,000 miles)

We love Big Sur and visit the Lodge At Big Sur at least once a year. That is unplugged too, even more so, in that WiFi isn't available in room. This was Big Sur meets paradise!

We are already booked for another week next year, and we hope to find the feline friend we made happy, healthy and as glad to see us as we are him.

Stayed August 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 28, 2012 via mobile

Hopes for a memorable stay at Hanalei Colony Resort were satisfied only in that they were memorably disappointing.

Our unit was outdated, with a broken door lock, splintered faux-wood paneling on the three-quarter-length room divider, and a tub ensconced in mold and rust. The sheets were gritty and felt unclean.

When we arrived, a cat was purring on the outside doormat - which later made sense when we noticed a good deal of cat hair inside the unit, perhaps from a past tenant temporarily adopting the stray feline.

On our third morning, we were surprised to find a handful of cockroaches in the kitchen, scurrying away on the counter when we turned on the fluorescent overhead light, and also one on my toothbrush in the bathroom.

Guests in other units were having fun, though, as the thin walls betrayed their late-night goings-on and the subsequent crying of children in the early morning.

It is a great location in need of repair.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HCRManagement, Manager at Hanalei Colony Resort, responded to this review, September 24, 2012
Aloha and Mahalo for taking the time to write about your recent stay at Hanalei Colony Resort. We are greatly disappointed that your stay was anything less than exceptional. We apologize for the inconveniences you and your spouse encountered during your stay. Your feedback is very important to us and has been shared with our senior management team. We hope you will allow us another opportunity to demonstrate the hospitality and aloha that Hanalei Colony Resort is known for.

With greatest aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanalei Colony Resort

Address: 5-7130 Kuhio Highway, Haena, Kauai, HI 96714-9985
Phone Number:
Location: United States > Hawaii > Kauai > Haena
Amenities:
Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Haena
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Hanalei Colony Resort 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
Kauai's only north shore beachfront resort is nestled on a gentle curve of white sand beach. These spacious 2-bedroom, 2-bath condominiums with complete kitchens are magically serene and bounded by Kauai's untamed beauty. Gourmet restaurant, day spa, pool, hot tub and coffee shop are all located on the beautifully menicured grounds. Located at the gateway to the famous Na Pali coast, Hanalei Colony Resort is totally unspoiled, unplugged and unforgetable. ... more   less 
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Also Known As:
Hanalei Colony Hotel Hanalei
Hanalei Colony Resort Kauai/Haena, HI

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