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“Absolutely beautiful, but a lot of kids” 4 of 5 stars
Review of Hilton Waikoloa Village

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Hilton Waikoloa Village
4.0 of 5 Resort   |   69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738   |  
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Special Rate
$179 (USD)
Ranked #3 of 5 Hotels in Waikoloa
GreenLeadersSilver level
Winston Salem, North Carolina
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Absolutely beautiful, but a lot of kids”
4 of 5 stars Reviewed June 27, 2013

This resort was beautiful and the staff were amazing. When we first entered, we were offered cold towels because it was a hot day outside. Checking in was a smooth process and the valet and bell hop services were the friendly and most efficient I have experienced.
I ordered champagne and flowers as a surprise to be waiting upon our arrival, but when we got to the room, they weren't there. I had to call down to the front desk and ask, but then they called back to say they wouldn't be ready for a few hours, so that was a disappointment and the surprise was ruined.
We stayed in the Lagoon Tower. The room was very modern with all the usual amenities, and it had a beautiful balcony with a view of the lagoon. The only problem was that it stayed so hot in the room. Some nights we couldn't get to sleep because it was so hot. We set the thermostat to the lowest (63) and it never got below 70 while we were there. We had to keep the blinds drawn during the day so it wouldn't get too hot at night, which was unfortunate because we couldn't see the amazing views from our window.
The towel and drinks service at the pools all end at 5:00, so come prepared if you go to the pool after that. The pools were amazing, with waterfalls, slides, and hot tubs galore. We stopped by the adult pool in the ocean tower, but it was a disappointment. There is a bar at the kids pool but not at the adult pool? Drinks and food at the bars is quite expensive, though, so you may want to avoid those anyway.
The lagoon tower was oddly set up so that we had to go up the stairs from the 2nd to 4th floor, then ride an elevator down to the 3rd floor to get to our room, so try to get a room above the 3rd floor, especially since one of the elevators was always broken while we were there.
To get around the resort, you can take a tram or a boat, but both are rather slow, so I would recommend walking along the gardens. It's a beautiful walk with lots of art and wildlife, so it's quite enjoyable.
The lagoon was really a lot of fun. We snorkled a few times, although the prices for any water sports are rather expensive. There are so many different types of fish and several sea turtles!
The biggest issue I had with the resort was the amount of children. This would be a great place to take a family, but no so much for anyone without children.
Our flight didn't leave until very late, so they let us check out late and then use an empty room to take a shower and change before our flight. Their customer service was always top-notch.
All things considered, I would absolutely recommend this resort. The views are beautiful and the staff is excellent!

Room Tip: If you stay in the lagoon tower - which you should- get a room above the 3rd floor.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,078)
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English first
Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 27, 2013

Feels like you landed on the moon when you drive out of the airport - lava flows/rocks everywhere as far as you can see. Not much scenery until you get to this resort.This resort is unbelievable! I have either stayed or viewed many resorts and this was by far one of the most visually appealing re landscaping/grounds. It was very, very clean everywhere! It was so beautiful and expertly laid out. The rooms were a really good size compared to most regular hotel rooms. The king size beds are very comfortable. I stayed in the Ocean tower 8th floor and my room wasn't out of date at all. All the workers were exceptionally friendly and helpful. There is lots to do her for kids and adults. There is not too much to do outside the resort other than beaches and tours. There is the Mauna Kea summit and the Volcano. If you are looking for an extensive night live or entertainment don't go here.There isn't much to do at night.

Some down sides:

- You need valet parking if you have a car and it is 22$ per day plus any tips you give. But I highly recommend it. It is very fast and you don't have to look for you car or walk another distance after making it to the lobby :)
- The price of the food is completely ridiculous. 29$ for a hamburger and 21$ for Nachos (for one person)
- Resort fee is $25 per day
- The trams are really slow and annoying but you can walk. The boats are a little better but don't run all the time. After a while though ( 4 or 5 days) it becomes a bit of a pain to get around. It would depend on how often you go out and how far away your room is.
- The fridge in the room is pretty small.
- The birds around the ocean tower are extremely noisy at night, you would be surprised. But they didn't bother me. The bed and the sundeck are far enough away from the main door that I could ignore it at night once I was in bed.

I would recommend this resort but I would tell you to read the website and determine if it fills your particular needs for a holiday.

Room Tip: Ocean tower 8th floor was good
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Honolulu, United States
1 review
4 of 5 stars Reviewed June 27, 2013

Lack of overall service when hotel was busy. not enough staff to accommodate guests. Hotel grounds were impressive and great pools and lagoons for enjoyment. Beautiful running path along the coast. Possibly a return visit with our family on off season.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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St. Augustine,FL
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 27, 2013

Excellent stay at a first class resort. Only caveat, be prepared to wake at 5AM when the Mynah birds wake and depart for the day.Lots of onsite activities.We had the very best of service from the staff, food was great with plenty of options including menus for the kids. Tram runns through out the resort making a car totally unnecessary. We look forward to returning soon.

Green Features: They have cans for separating recyclables beginning with rooms, through out the resort.
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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san diego
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2013

Stayed in June 2013. Resort was not very crowded - even when they allowed locals in to use the pool for a price, the pool and chairs were never that crowded - no problem finding chairs any time of day. I did not see poor behaving kids at all - in fact the place was in general very quiet in the evenings - more so than I 've seen at any other large Hawaiian resort. Some earlier reviews are way out to lunch on this.

For the background - we normally stay at very nice places along this line - I travel quite a bit and stay at Marriott, Westin and Hiltons all the time.

1) Beach/Lagoon/Pool - true there is no useable beach. However "A-bay" is a 20 minute walk or 5 minute drive. The lagoon is excellent - basically a protected place to snorkel, paddleboard, kayak, etc - had great animals, tons of turtles, eels, lots of fish. Overall a great place to snorkel for young kids without having to worry about any tides. The pools are excellent - unheated but in June this is no problem. Basically two large pools - one near the Ocean tower and one near the Lagoon tower - both have good slides for kids but the Lagoon is much bigger and has the only hot tubs at the resort.

2) Parking - we valet'd and never waited more than 3-4 minutes for our car - very fast.
3) Fitness - fitness center is a bit small but useable. Easy to jog around the area as well - not on the beach unfortunately but you can get some good paths around Waikoloa Village.
4) Restaurants - so-so overall, Only one real place for breakfast and it's a buffet - otherwise you're stuck with the coffee joints. The breakfast buffet is below average and expensive. The other restaurants outside of the nice KPC are all decent but way overpriced. Easy 5 minute walk to Kings Village and 10 minute walk to Queens Village - a few fastfood places, Roy's, Sansei and a Macaroni Grill. Also a Starbucks and a local coffee place. Two grocery stores where you can buy anything.
5) Resort Fee - it was not mandatory for us but we opted for it. For $25/day you get internet, 20% off lagoon sports rentals and one free class per day (hula, lei making, etc). Be sure to pay the $30 for the 10% food and beverage card if you're spending any decent amount of time here - includes alcohol too.
6) Dolphins - very cool but way too expensive. Starts at about $220/each. You can easily watch the show every day from fairly close up - much better value..
7) Night clubs - not a lot here - the pool bars close early and the only other ones are up near the lobby.
8) Rooms - Lagoon Tower is the newest one and the only one with 2 queens - other two towers are 2 doubles in a standard room. Both the Lagoon and Ocean towers have the bird noise in the mornings - about 5-7am. Wearing ear plugs helped. Rooms were very clean, housekeeping was great and, except for the birds, very quiet. We liked the Lagoon tower because of its proximity to the better pool. This idea of 30 minute walks is ridiculous - unless you're abuse or walking with a cane it takes at most 10 minutes to get from the outer edge of the Lagoon Tower to the outer edge of the Ocean tower. From the Lagoon pool to my room was under 5 minutes and typical of any hotel. From the Main lobby was about 5 minutes to my room. Taking the tram or boat is just for fun - it saves no time and is completely unnecessary.

Overall I'd say it's a strong 4 star resort. Great for family, great for snorkeling for young ones, pools are great, never that crowded - my only real negatives were 1) lack of a good beach you can easily walk to 2) policy of allowing non-guests to use the pool for a fee can sometimes bring in not the best element (guys smoking in the pools, young punk kids, etc) and 3) no real night clubs taking advantage of the beach or view. I'm used to having some sort of bar, cafe, or night club with a great view of the ocean or right on the sand - you didn't have that here.

Room Tip: lagoon tower costs more but has the nicest, newest rooms in the best location - one more tip - check...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 25, 2013

We really enjoyed this hotel. I read some mixed reviews before staying here, and didn't know what to expect -- a lot of complaints about how big it was, hidden costs, etc. While some of this is true, we had a really nice room for a very reasonable price. We stayed in the Ocean Tower, which is the most recently renovated tower and in the best location (relative to the lobby, restaurants and pools).

And while the property is large, there's a lot to do and see. The location is also really good -- Waikaloa (10-15 minute walk or a 3 minute drive) has a lot of good shopping, it's not too far from the Kona airport, and it's relatively close to a lot of other sights on the west coast of the island. I thought the restaurants at the resort were average at best, and a little overpriced. Finally, there's no beach but they do have a lagoon that comes in from the ocean that has sand, great snorkeling, paddle-boats, etc.

Room Tip: Book you room in the Ocean Tower
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New Albany, United States
1 review
5 of 5 stars Reviewed June 25, 2013

The hotel in Kona was AMAZING. The facilities, the people, the service, the attention to detail, "everything" was wonderful. The pools were clean, the food was great and the view was incredible. Not much of a beach on the ocean, but there's a couple of beaches very close. I would highly recommend this property as we were very very happy!!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Hilton Waikoloa Village is located within the Waikoloa Beach Resort area on the sunny Kohala Coast on Hawaii's Big Island - just 18 miles from the Kona International Airport. It is a unique 62 acre oceanfront resort with trams and canal boats transporting you throughout the resort. Enjoy a serene snorkeling lagoon, interactive dolphin encounters, spectacular pools with waterslides, the Kohala Spa, exciting shopping and dining, and golf at one of two championship golf courses. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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