This resort was beautiful and the staff were amazing. When we first entered, we were offered cold towels because it was a hot day outside. Checking in was a smooth process and the valet and bell hop services were the friendly and most efficient I have experienced.
I ordered champagne and flowers as a surprise to be waiting upon our arrival, but when we got to the room, they weren't there. I had to call down to the front desk and ask, but then they called back to say they wouldn't be ready for a few hours, so that was a disappointment and the surprise was ruined.
We stayed in the Lagoon Tower. The room was very modern with all the usual amenities, and it had a beautiful balcony with a view of the lagoon. The only problem was that it stayed so hot in the room. Some nights we couldn't get to sleep because it was so hot. We set the thermostat to the lowest (63) and it never got below 70 while we were there. We had to keep the blinds drawn during the day so it wouldn't get too hot at night, which was unfortunate because we couldn't see the amazing views from our window.
The towel and drinks service at the pools all end at 5:00, so come prepared if you go to the pool after that. The pools were amazing, with waterfalls, slides, and hot tubs galore. We stopped by the adult pool in the ocean tower, but it was a disappointment. There is a bar at the kids pool but not at the adult pool? Drinks and food at the bars is quite expensive, though, so you may want to avoid those anyway.
The lagoon tower was oddly set up so that we had to go up the stairs from the 2nd to 4th floor, then ride an elevator down to the 3rd floor to get to our room, so try to get a room above the 3rd floor, especially since one of the elevators was always broken while we were there.
To get around the resort, you can take a tram or a boat, but both are rather slow, so I would recommend walking along the gardens. It's a beautiful walk with lots of art and wildlife, so it's quite enjoyable.
The lagoon was really a lot of fun. We snorkled a few times, although the prices for any water sports are rather expensive. There are so many different types of fish and several sea turtles!
The biggest issue I had with the resort was the amount of children. This would be a great place to take a family, but no so much for anyone without children.
Our flight didn't leave until very late, so they let us check out late and then use an empty room to take a shower and change before our flight. Their customer service was always top-notch.
All things considered, I would absolutely recommend this resort. The views are beautiful and the staff is excellent!
- Official Description (provided by the hotel):
- Hilton Waikoloa Village is located within the Waikoloa Beach Resort area on the sunny Kohala Coast on Hawaii's Big Island - just 18 miles from the Kona International Airport. It is a unique 62 acre oceanfront resort with trams and canal boats transporting you throughout the resort. Enjoy a serene snorkeling lagoon, interactive dolphin encounters, spectacular pools with waterslides, the Kohala Spa, exciting shopping and dining, and golf at one of two championship golf courses. ... more less
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- Also Known As:
- Hilton Waikoloa Village Hotel Waikoloa
- Hawaii Hilton Waikoloa Village
- Hilton Village Hotel Waikoloa
- Hilton Village Waikoloa
- Waikoloa Hilton
- Hilton Waikoloa Village Resort