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“So much to see and do!” 5 of 5 stars
Review of Hilton Waikoloa Village

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Hilton Waikoloa Village
4.0 of 5 Resort   |   69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738   |  
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Summer Fun from $189
Ranked #3 of 5 hotels in Waikoloa
GreenLeadersSilver level
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“So much to see and do!”
5 of 5 stars Reviewed May 13, 2013

What a wonderful hotel! This was our second visit in 7 years and we enjoyed it even more the second time around. The grounds are enormous and meticulously manicured, but in a good way! We had so much fun just strolling back and forth across the property, looking at all of the wonderful artifacts, statues, lawns, birds, ocean, cats (:-). As others have mentioned, take your time and enjoy the scenery. If walking is an issue for you, they have both a tram and a boat to move you across the hotel, which is a fun novelty. Everywhere that we ate was excellent, but the highlight was dinner at Imari. We had the traditional dining and the sushi and sashimi were incredible. Our server was Matsuki and she was perfect. We met Executive Chef Charbonneau while there and tip our hats to the changes he has made to the dining experiences since our first visit! Overall, every team member that we encountered at this hotel delivered first class, friendly and caring service. Kudo's to all!!

Room Tip: Request a higher floor to minimize the noise from the birds, it is worse at ground level.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsdale, Arizona
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 13, 2013

We were staying on a reward and got there around 3PM. Our room was not ready and we were upgraded and given vouchers for breakfasts for our stay. Everyone on the property was just incredibly nice and very helpful. This one was gratis but we will be back for sure.

Room Tip: It is worth the extra for ocean view.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anchorage, Alaska
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2013

We stayed 1 night at the beginning of our first visit to the Big Island. I would really recommend 2 nights minimum. The grounds are so beautiful and vast - so much to do!
We stayed in the Palace Tower, which was comfortable and okay, but nothing super luxurious - but you don't really want to spend a lot of time in your room! I would check out the Lagoon Tower next time, just based on its location.
The tram & boat were fun ways to get around. Loved all the artwork, and landscaping details. Birds in the lobby were fun too.
We had added the breakfast to our room, and it was a good choice - lots of yummy food. Prices for kids was reasonable ($10).
One big complaint is the water temperature of the pools - ice cold, and I mean freezing! Even our 6 y o complained, and she loves swimming. Maybe the Hilton can look into some solar heating, but the pools are just so big...
We returned a few days later to go to the Dolphin Quest. Highly recommend! They offer a wonderful education program prior to the dolphin time.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milton, Washington
Top Contributor
69 reviews 69 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed May 12, 2013

This was our second 6 night stay in two years. Last time we stayed in the Ocean tower (Ocean View) and this time we opted for the Lagoon tower with "partial ocean view". The room was very nice and actually had a wonderful view of the ocean. I must admit, we do prefer the Lagoon Tower location and amenities. It is more centrally located to the areas of the resort that we used the most. This being our second time staying at the resort we know our way around very well now. When you read the reviews there are always a few things that stand out. The resort is big: yep it is big and beautiful, you're on vacation, take the time to look at the well kept grounds and interesting works of art scattered about the property. We are in our mid 50's and had no problem getting around. The birds are very loud: yes they are crazy loud in the center areas of the Ocean and Lagoon Towers at times during the day. Upon closing the front door to your room it was no longer a concern for us. The food is expensive: Yep, if you don't have a rental car, the resort has you as a captive eater. We had the "Flash Fried Calamari" at the Lagoon Grill one early evening as an appetizer for a meal we were planning for later. Sorry to say, it was so greasy and unappealing that we sent it back and went on our way. We found the Pizza restaurant to be the best value and ate there on two occasions. It is expensive, but sitting outside in the early evening and enjoying the atmosphere of the resort makes it well worth it. There are lots of great places to eat that are walking distance from the resort and with a rental car your options are endless.
One big tip for the snorkelers out there. The ocean fed lagoon is perfect for snorkeling and swimming, it's like swimming in a fish tank. We have snorkeled in many areas on several islands and found this to be the easiest and most fish and turtle filled areas around. It does not make since to me, but it is wonderful. Don't bother going out past the roped area under the bridge, it's not good and the visibility is very poor.
Second tip. Use the valet parking, it's only a few dollars more and saves a great deal of time. The parking lot fills up and sometimes will be difficult to find a spot.

Room Tip: Stay in the Lagoon Tower if you have a choice.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 12, 2013

From great restaurants to fantastic pools to seeing the dolphins plan it was a fantastic experience. The grounds are immaculate and so beautiful. It is a huge resort and the use of the tram and/or boats are needed to get around which can be a bit cumbersome at times but they are frequent enough to be only a very minor negative.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 12, 2013

The trouble starts at the hotel's Web site, where misrepresents its coastal location and water facilities. The front desk personnel are incompetent and Hilton Honors VIPs do not get any recognition and any complaints are treated with contempt or ignorance. Typical response: "There is nothing we can do about it." Expect price gouging, even for Hawaii standards. There are many other options on the Big Island and you should seriously consider everyone but Hilton Waikoloa. Stay here at your own risk.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this review, May 25, 2013
Daniel, please accept our sincere apologies for the hassle and frustration you experienced during your recent stay with us. We strive to make every guest's experience pleasant from reservations to check-in and later check-out, and we regret this was not your impression. We take your feedback very seriously, especially since it is uncommon to hear of a review such as yours. We will use your comments to evaluate and improve the areas that you mention with the purpose of providing the quality hotel experience that our valued guests expect from our brand. We especially strive to recognize our cherished HHonors members and I will be working with our team to identify why this did not happen in your case. If we may be of any additional assistance, please do not hesitate to contact our offices directly at 808-886-1234 and ask for the Front Office manager on duty. They will be standing by to assist you. Thank you.
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Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 11, 2013

Beautiful site but trains are reliable. While there one day only one train was running. When we asked various employees why only one was running we received many different answers. Internal communication to those on the front line seems poor. Trains do not run on schedule and lack of service during the first hour of breakfast was very inconvenient.
Beware of steps coming out of breakfast area. We saw two people fall coming out, one seriously.

The hot food at the breakfast buffet was on the cool side. I really wonder if it was being maintained at proper temps. Breakfast area had birds trapped in the restaurant... not a real healthy environment for exposed food.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this review, May 14, 2013
Thank you for your feedback regarding the tram service and experience at Big Island Breakfast. We regret we were not able to provide you with the vacation and dining experience you expected. We have a Quality Team here at Hilton Waikoloa Village with representative from all of our departments, including tram transportation and food & beverage. They meet every week and will review your comments to help us improve both of these areas to ensure we are always providing the best experience possible. We hope you will consider staying with us the next time you visit the island for an improved vacation experience.
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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Official Description (provided by the hotel):
Hilton Waikoloa Village is located within the Waikoloa Beach Resort area on the sunny Kohala Coast on Hawaii's Big Island - just 18 miles from the Kona International Airport. It is a unique 62 acre oceanfront resort with trams and canal boats transporting you throughout the resort. Enjoy a serene snorkeling lagoon, interactive dolphin encounters, spectacular pools with waterslides, the Kohala Spa, exciting shopping and dining, and golf at one of two championship golf courses. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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