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“Nice stay.” 5 of 5 stars
Review of Hilton Waikoloa Village

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Hilton Waikoloa Village
4.0 of 5 Resort   |   69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738   |  
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Summer Fun from $189
Ranked #3 of 5 hotels in Waikoloa
GreenLeadersSilver level
Roseville, California
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Nice stay.”
5 of 5 stars Reviewed February 8, 2013 via mobile

Service-amazing! Hotel grounds- spectacular! We stayed at Ocean Tower. It is the furthest building away from the main lobby. There is a tram but takes just as long to walk. Birds in morning are loud but also nice to listen to. Food at restaurants in hotel is ok. Prices are high for the food. Would come back but will stay at lagoon tower. Again, very nice stay.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (929)
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St. Louis, MO
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 7, 2013

Can a resort be too big? Staying here answers that question with a resounding YES. They have a tram and boat system for shuttling guests around the property but in our six days there we managed to take the tram twice and the boat once. The trams don't run often enough and you can walk faster than the time it takes them to go from the ocean tower to the lobby. The one time we did try the boat, they put everyone off at the next stop because another boat was overheating and our boat was the tow. So, if you don't mind spending 25 minutes getting to and from your car each day or have a high tolerance for waiting and slow moving vehicles you will probably enjoy this resort.

But wait--there's more. This resort seems to be a myna bird refuge of some kind. At least that is what you'll think at sundown when they start screaming and generally carrying on. What kind of devil bird is up all night? These are so you won't need to set an alarm for 3AM for that sunrise excursion.

Finally, we paid to upgrade to full ocean view but the first room they gave us was in the lagoon tower overlooking (yeah, that's right) the lagoon where dolphins swim and kids splash around. I've had garden view rooms at other resorts in Maui with better ocean views. After a couple days we moved to the ocean tower which did have decent views but it is a longggg way from the lobby. We found that going out the back door and taking the asphalt path along the golf course was the quickest way back to the lobby, parking lot or golf course. Just take the elevator down to "1" and look for the Exit signs--it's not very pretty but you'll appreciate the direct, smooth path.

Room Tip: If you don't like the first room they assign you, call the front desk and ask to move. This Hil...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 7, 2013

We were looking forward to staying at the Hilton Waikoloa for our trip to the Big Island. Their website boasted amazing pools and the pictures were just breathtaking. Upon our arrival to our room. I very quickly realized that the bathroom was dirty. The toilet was still dirty from the previous guests. The room was very dusty and the carpet had not been cleaned in what seemed like a long time. I requested a deep clean and the housekeeper was not happy with me. Thankfully, we were in the Ocean towers with an amazing view of the ocean and were able to sleep with the balcony door open to air out the room's musty smell. The beds were old and the sheets had holes. The resort itself is lovely. Not as beautiful as The Grand Wailea in Maui (another Hilton property). The restaurants were all great. The staff was friendly. Won't return to this hotel. Needs serious updating.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 7, 2013

Wow...beautiful. HUGE! But if you dont want to walk, as I did, you can take a train to your rooms and restaurants. Lovely views...and a great luau. I was very impressed with the artwork and the koi ponds. What a restful place....

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meadowbrook, Illinois, United States
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2013

My man-friend and I stayed at the Hilton Waikoloa as part of a group at the middle of January.

At first we were a little overwhelmed at how massive this place is. We arrived late at night and had to take the tram just to get to our room then again to get to the "welcome banquet" we attended at the Kona pool.

But when I woke up the next morning and looked out over the lagoon with all the koi fish and the black swan and waterfalls, I knew this would be a special experience. We stayed in the Ocean Tower and while the birds can be a rude awakening, they stop chirping within about 1/2 hour. Same in the evening. They tend to be noisy right before sunrise and sunset. By the fourth day, we didn't even notice them.

Everything about this property is BEAUTIFUL. The water, the grounds, the artwork. You really cannot go wrong by staying here. The beds are like sleeping on a cloud. I had a great night's sleep every night.

The staff is very friendly other than one sullen bartender we had, but like I said we traveled with a group and we all received "drink tickets." So I am not sure how that played out in gratuity for him. He may have just been having a bad day.

I did the dolphin encounter which I thought was very cool. I had never done that before and two of my friends are veterinarians so they made the experience very memorable for me. I bought a necklace that had Hua's "fingerprint" (tail fin) on it so I can remember it forever.

The luau was also the first I had ever been to. It was nice and exactly what I expected it to be like.

Like I said, this property is massive and I am glad we took our time to explore because on the last day we found an awesome water slide and some hot tubs that are hidden in the pool area. We really enjoyed relaxing in the hot tubs. I had never been in a hot tub with a waterfall so I was pretty psyched about that.

My only complaint about this resort is that there is no beach that you swim in with the waves coming in. There is, however, a very nice man-made lagoon where you can snorkel and do other fun water activities. We did stay at the Mauna Lani Bay which was much smaller and it had a nice beach. Also, if you want night life, stay in Kona Town. We did that a couple of nights (one at the Sheraton Keauhou and one at the King Kamehameha). The Hilton is a small town in itself. If you don't like to venture much outside of the resort, you will still have plenty to see at this place.

Overall, we had a great time at the Hilton Waikoloa Village. It would make a great trip for a large family that would like something for everyone, for 2 to 92.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 6, 2013

This is the 2nd time I've visited, this time with 2 kids aged 10mths & 3 yrs. We stayed in a Deluxe Ocean View in the Ocean Tower on the ground floor. It was great - we would walk out the patio on the grass and watch the sunset. There is so much here to do, you don't want to leave. Even the boat & airtrain within the resort was fun for the kids! The Italian Pizza restaurant was great, Chinese restaurant was great too. Yes it's a big resort - a lot of walking, but you feel fit and alive! It's great! Not the best for strollers as there are lots of steps and bridges. We took the 3 yr old for a Dolphin Encounter (must be pre-booked) which was a highlight and highly recommend! Our room was a bit dated and looking a bit tired. The corridor was ugly with very old carpet! Would certainly like more "pool-side" service as this would make it awesome! There was a huge group when we visited, and yes it seemed like a lot of people around - but it added to the vibe. Wasn't too busy. My 3 yr old loved the small pool sides near the Ocean Tower which was great, as it wasn't very busy and close to our room with a bar/snacks nearby. He was too young to go on the big slide at the other end of the resort, near the Dolphin Tower, so i'm glad we weren't staying down that end. The lagoon is great for all ages. We had breakfast at the Italian Restaurant which was lovely, but huge servings! Our friends tried the buffet breakfast which said it was terrible. We then went to the cereal bar near the dolphins which was cheap & simple. Will definitely return - just hope they have a refurb in the rooms soon.

Room Tip: Liked the Ocean Tower ground floor as we could walk out on the grass and the kids could play while w...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Muskego, Wisconsin, United States
1 review
4 of 5 stars Reviewed February 6, 2013

Hotel complex was huge. Pools were cold in January. Don't get a room in the Ocean Tower on the inside. The bird noise was horrible, but they do quiet down when it gets dark, but as soon as the sun rises they are noisy again.

Stayed January 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Official Description (provided by the hotel):
Hilton Waikoloa Village is located within the Waikoloa Beach Resort area on the sunny Kohala Coast on Hawaii's Big Island - just 18 miles from the Kona International Airport. It is a unique 62 acre oceanfront resort with trams and canal boats transporting you throughout the resort. Enjoy a serene snorkeling lagoon, interactive dolphin encounters, spectacular pools with waterslides, the Kohala Spa, exciting shopping and dining, and golf at one of two championship golf courses. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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