Although we never re-review a place, I wanted to review the 1 bedroom Palace Suite itself for those of you considering a suite at the HWV, then I had some new comments to add at the end. We checked in at 3:30pm at the Hilton HHonors desk and only waited 3 minutes. The bonuses of being HHonors Diamond here got us alot, no resort fee and $20/day to spend at any food or beverage restaurant at HWV. Check in was prompt and off to our suite ($780/n). It was at the end of a corridor thru double doors and it was impressively huge, outdated? as some have mentioned, yes but not worn. We had 1600 SF, 5 balconies, 1.5 baths, a huge living room, dining room, wet bar with refrigerator, the bedroom was probably 30x30 with a large closet and lots of light flooded the entire room. The main bath was all marble, plenty of counter space, walk-in shower, lots of towels ( although needed newer towels) and a large soaking tub. It was just the 2 of us so plenty of space and there is a pull out queen sleeper sofa in the living room so I guess is you had a child or family member stay they could use that. The views were ocean to mountain to garden depending what balcony you went onto. Definitely worth $780/night. Things that needed updated were, towels, bedding (although the bed/mattress was great), curtains, lamps...cosmetics that never affected our stay but that's why I give this 4 stars as a suite, great price for what we got just don't expect fabulous...Four Seasons type or you'll be disappointed. If you want to cash in HHonors points I think it will be $98k ish per night.
Now onto comments we noticed...
1) yes, the resort is 62 acres, clearly stated on their website, be prepared to walk, boat or tram it. We loved the walking after all the wonderful food you'll eat in Hawaii.
2) yes, the self park is $17 and the valet is $22 a night, clearly stated on their website and in all the paperwork we received prior to arrival, we chose to valet for only $5 more a day.
3) probably the most disturbing thing we saw which I've never seen before at a Hilton (and hubby stays in Hilton properties 48 weeks a year on business, from LA- NYC- Puerto Rico) was the management/ new owners allow vacationers to bring outside food and drink onto the resort, into their rooms and onto the pool/lagoon area...via coolers or whatever else these people can get their hands onto. This is disturbing on many levels. We saw people pulling up to the main lobby and unloading cases upon cases of beer, pop, food, then to go self park. What do these people's rooms look like (ants, bugs) and the maids are supposed to clean up after these people? For no extra charge and I'm sure no tip...and they brought food from Subway and Dairy Queen to the pool and asked the bartenders to refill their McDonald's cups with ice...with not tip. We saw this from probably 25% of the vacationers. What if their cups were not washed properly, the bartender filled them with ice and sometimes water, then they get sick, guess who these people will blame and want a night comped. One of the best lessons my parents taught me was " live under my means" how about live "in" your means...25% of these vacationers obviously were never taught this lesson because they should have been staying in a condo or cheaper hotel. This atmosphere brought the level of this Hilton down notches. These also were the same people that complained about the tram, boat, walking, parking fee, brought there own "boom box/radio" to the pool, shared 1 entree at KPC. With rates as cheap as $199 a night for a basic room, these people put 4 adults to a room or 2 adults and 3 kids and complained about their " crappy view". I hope the new owners put a stop to this policy if only for health and safety issues, I've never seen this prior at HWV and we've stayed here several times over the years.
4) There were 2 conferences going on during our stay and the resort did a great job with keeping them to their own areas not to interfere with anything a vacationer wanted to do...
To sum up the suite (or rooms for that fact...) and the resort, service, fitness center, spa, etc...is this is a lovely 4 star family type resort. The dolphins seems well taken care of and bring joy to the kids viewing them, petting them, etc...the restaurants are good, we always had a good meal. BUT, this is not the Four Seasons in all aspects, so if you go with reasonable expectations of how cheap it is to stay here ( we can't even get a decent room in Pittsburgh for $199/night) and being our in Hawaii...you'll love it.
(We're headed to the Four Seasons for the remainder of our trip, will do a review in September after our next visit).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.