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“Ocean Tower Review” 4 of 5 stars
Review of Hilton Waikoloa Village

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Hilton Waikoloa Village
4.0 of 5 Resort   |   69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738   |  
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Special Rate
$179 (USD)
Ranked #3 of 5 Hotels in Waikoloa
GreenLeadersSilver level
las vegas
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
87 helpful votes 87 helpful votes
“Ocean Tower Review”
4 of 5 stars Reviewed December 28, 2012

We arbitrarily picked Ocean Tower--name sounded nice. Overall, we enjoyed our stay a lot. However, this building is a brisk 10 minute walk from the reception area which is itself a few minutes walk from the parking area. The Tower can also be reached by tram which is a ten minute ride and usually the trams come every ten minutes unless one is out of service. The walk between the reception area and Ocean Towers is along a covered outdoor art gallery, really a lovely walk. However we are used to parking our rental car right next to where we stay, so if you get to your car and realize your forgot something, it's going to be atleast half an hour to go back to your room and pick it up. If this bothers you, pick one of the other buildings.

A potential upside of Ocean Towers is that it is probably less crowded and noisy. We paid for a partial ocean view room and were upgraded to a full ocean view room. The ocean is maybe a good block away. We were on the sixth floor and turned off the AC/heating and lived and slept with the balcony door open, altho after the first night we closed the screen door at night to keep out flying insects which were not very numerous.

We picked this general location (Kohala Coast north of Kona airport) because one of the best swimming beaches on the island is Anaehoomalu Bay (abbreviated as A-Bay at the resort) which is reached either by a beautiful seaside walk from the reception area, the resort's free shuttle, or your rental car. We also picked this location because it is North of Kona airport and the main traffic on the western side of the island is south of Kona airport so by being north of the airport the whole Kohala coast is accessible w/o traffic.

A person or a family could spend days at the resort with all the pools. There is a super large salt water swimming lagoon as well as tons of swimming pools. (No matter what building you stay in you are within a stone's throw of a pool.)

Overall we enjoyed our stay a lot. Why didn't I rate this 5/5 instead of 4/5? At times the bigness of the resort was a disadvantage and at other times an advantage. The restaurant on the terrace overlooking the ocean was good and the price was okay considering the wonderful view. The informal restaurants by the pools or at Ocean Tower served microwave bar food. In fairness we didn't try the other high end restaurants. (We ate a lot fresh fish in small town restaurants.) The tram between the reception area and Ocean Towers (actually the tram for the whole complex) had pretty chilly air conditioning and riding it got boring fast. The resort ran a boat along the tram route for several hours in the evening and this was a much nicer conveyance, but to save money the resort only runs one or two, despite having a fleet so we only took the boat if it happened to be there when we got there. For the bigness of the resort the lack of modest priced eating was a drawback.

It must cost a phenomenal amount of money to maintain this breath taking resort and it was beautifully maintained. This is far classier than your usual Hilton. So if all the pools and lagoons and the porpoise pool and the art work and boat rides impress you this is great value because the room rates are Hilton rates, not luxury resort rates. If you are not captivated by the whole resort, then it is easy to complain about waiting for a tram or spending a lot of time getting to a modest priced attractive dining option.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,077)
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London, United Kingdom
Top Contributor
72 reviews 72 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed December 27, 2012 via mobile

This exotic "Disneyland" was not for us. Bought a small pkt of Oreos for $3.75 before we Checked out as I was hungry.I later bought these for $ 1.75 at Marriott just to but things into context. I cannot understand why they have one elavator to serve the Gigantic Ocean towers!.

I wouldn't recommend it to anyone who is seeking a quiet getaway. I found this hotel to be tacky and expensive. This review is based on our visit in Dec 2012

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this review, December 28, 2012
Aloha! I appreciate your review of your recent stay at our hotel. We strive to ensure every guest is happy with their stay and are sorry to hear that our resort did not meet your expectations. Our Ocean Tower does have 6 elevators (2 on one side and 4 more near the tram stop) and there are more elevators for our staff to service the rooms. At check-in, our goal is to make sure each guest is comfortable finding their way with accurate directions, including maps of the resort. Guest feedback is incredibly important to us. Thank you for your review.
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Tbilisi, Georgia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 26, 2012

My husband and I stayed here as a part of a deal where the overall price was supposed to be a great value. The resort is beautiful and on a HUGE property that made us feel we were in Disney World (we like Disney). The lengthy walks to/from main reception were fine because we needed any little bit of exercise we could get--but you really have to take that into account for time management. Boats and disney-like monorail are offered but we could usually walk faster due to wait time. My biggest problem is that they charge for everything. We are both HiltonHonors silver members and would have liked some benefit to that. However, nothing was provided for us (not water, internet, use of the business center, etc). Everything is extremely expensive: The breakfast buffet is $30, plus taxes and tip, $8.50 for one each coffee/tea! and food at the resort's own restaurants is very overpriced. The room was fine, but definitely dated. There are so many people here that there are always lines for anything (checking in, coffee purchase, etc), but the service was excellent. All of the staff were excellent.

Room Tip: Even though it was our honeymoon, and we are silver members, there is no assistance in getting a roo...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 24, 2012

We recently stayed there in conjunction with a conference and arrived early to enjoy some vacation days. The resort is on a beautiful and expansive area apparently stretching over 63 acres. The lengthy walks to/from main reception and some of the pools did not bother us as a bit of excercise has never hurt anybody. Our biggest gripe is that they practically charge for everything. I am a HiltonHonors silver member and usually there is free bottles of water in the room upon check-in and often so is internet. The breakfast buffet is $30, plus taxes and tip! At this property a bottle of water will set you back $5 in the Sundry shop and food at the resort's own restaurants is grossly overpriced. Think Manhattan prices and then some! The rooms are a bit tired and we changed for a different one that was not quite as worn. I believe the Lagoon Tower has the renovated rooms. Make sure you check. They however, (no surprise there) come at a premium. Our recommendation is to rent a car and explore/experience this beautiful island and local restaurants (in Weimea the Red Water Cafe is terrific). While everything is more expensive in Hawaii (for obvious reasons) we found the prices at the resort exorbitant. One feels a bit taken advantage of.

Room Tip: Ask for a renovated room. If not available at least get one with good sea view.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
143 reviews 143 reviews
32 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed December 23, 2012 via mobile

Okay, this is a big place, so that could be plus or minus. It is something like a cross between a big airport and Epcot center. They have a captive audience because you are a long way from town, or even a fair priced grocery store. So the whole Waikaloa establishment banks on the hassle to leave the resort to find food or fun. It was about 20 minutes from our car to the room, with or without the monorail train ride. The food price and quality, and hotel layout is much like an airport, with multiple concourses and a train ride between each. Never found a restaurant we enjoyed and drink prices were frightening (like $9 beer or $15 margaritas).

The worst part was the air conditioner made my wife very sick. I got suspicious when I realized her symptoms got better away from the room, but didn't find the source until my wife was losing her voice. I showed the front desk a picture of the mold and serious problems my wife was having. No sympathy, no offer to move us, no "what can we do to make this right" attitude, just a call to maintenance. This place really seemed to be all about the money and cranking the cattle through.

In the spirit of full disclosure, this was not my first choice for lodging for many of the above reasons, but mainly the poor location for the sightseeing and touring we had planned. The only reason we stayed here was the discount package we were offered. Even with the discount, we paid too much and wish we had stayed closer to town. I've included a picture of the moldy mess I showed the front desk clerk.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonWaikoloa, General Manager at Hilton Waikoloa Village, responded to this review, December 28, 2012
We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. Our location on Hawaii Island, also known as the Big Island, is very un-spoiled and un-crowded. Part of the island's natural beauty is this sense of how Hawaii has evolved. If you return to our area, we hope you will consider staying with us again to further explore our special island.
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Salem, Ohio
Top Contributor
102 reviews 102 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 20, 2012

Although we didn't stay here at this resort , we visited here and it is absolutely beautiful!!! We watched the dolphins at the dolphin quest get trained. Got some great photos of that. We really came here to snorkel because we heard they had a great snorkeling area in the lagoon. This was by far a highlight of our trip, ( and we did some amazing things on this trip). The lagoon had so many different fish and lots of turtles! It was easy snorkeling because it wasn't out in the ocean. Easy to access and still waters. This was actually I believe the best snorkling I have ever done. Whether you stay here or not, you MUST snorkel here!
This resort is so huge, ( almost too huge) they have a tram that goes on a rail around the resort to get you from one place to another because of its large size. The grounds are fabulous. And the statues were so interesting through out the grounds.
We also ate breakfast there that morning. They did have a very large buffet and it was tasty but it was 30.00 a person and we got a breakfast buffet at the Royal Kona resort and it was only 15.99 and it was actully by far my favorite breakfast buffet on the island! ( Waikoloa Marriott was amazing buffet too and less expensive) So way overpriced.
This resort might not be for everyone because it is so large , but it is an absolute stunning property! I don't think you would be dissapointed to stay here.Although we liked the Marriott very much and were glad we stayed there. It would just take such a long time to get to where you want to go. You can't just pick up and walk to your car , or go to breakfast without a very long walk or without taking the tram. Great area to stay though and such a lovely , upscale resort.

Room Tip: You MUST MUST snorkel at the lagoon!!!!!!!
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemmons, North Carolina, United States
1 review
5 of 5 stars Reviewed December 20, 2012

My husband and I were just recently married on December 12th at the Hilton Waikoloa Village! What a beautiful location and dream vacation! Staff members Cheryl Shoemaker and Robin Paulos went above and beyond to make sure that we were treated like royalty the entire week we were staying at the hilton! I worked with cheryl closely for over six months planning this wedding! She helped me with everything down to the smallest details!!! I had no idea how to go about a destination wedding and I would recommend cheryl and this location to everyone! We had 36 guests that came in from the mainland! My whole family was so pleased by the beauty and friendly staff! Plus there are so many activites and restaurants on site that kept my friends and family busy! We are just so greatful for cheryl and the hilton for everything they did!! I hope that general manager debi bishop sees how pleased we are!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Hilton Waikoloa Village is located within the Waikoloa Beach Resort area on the sunny Kohala Coast on Hawaii's Big Island - just 18 miles from the Kona International Airport. It is a unique 62 acre oceanfront resort with trams and canal boats transporting you throughout the resort. Enjoy a serene snorkeling lagoon, interactive dolphin encounters, spectacular pools with waterslides, the Kohala Spa, exciting shopping and dining, and golf at one of two championship golf courses. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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