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“A nice family resort” 4 of 5 stars
Review of Hilton Waikoloa Village

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Hilton Waikoloa Village
4.0 of 5 Resort   |   69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738   |  
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Special Rate
$179 (USD)
Ranked #3 of 5 Hotels in Waikoloa
GreenLeadersSilver level
Dallas, TX
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“A nice family resort”
4 of 5 stars Reviewed October 29, 2012

First, we were on one of Hilton's "seven days, six nights and a car" sales offers, so it was just my wife and myself; and since we are both well past retirement age, we didn't really sample all the resort has to offer. With that in mind, here are our impressions of the resort: 1) The concierge staff was outstanding. Our "Vacation coordinator" spent a full hour with us going over the things we might want to do on the Big Island. 2) We weren't very pleased with the hotel's decision to put us in an "out-back" room with a view roughly half golf course and half construction yard -- especially since we had spent well over $2,000 just getting there to listen to their sales pitch. We arrived too late the first night (day one of our seven) to argue about the view, so we just partially unpacked and went to bed (right after I had man-handled the 100-pound mattress far enough off the box springs to get access to a power outlet for my medical equipment). However, when we approached the in-hotel concierge the next morning, she was very gracious and gave us a free "upgrade" to an identical room on the lagoon side. That gave us an enjoyable view for the rest of the week, and the housekeeping staff installed an extension cord and brought us an electric teapot. If the hotel had been even slightly busy that week, we might have been more willing to accept the second-class room; but since they were barely 50% full, it seemed reasonable to ask why they would put us out back and seriously hope we would go to their sales meeting in any mood to buy a timeshare. But I digress! 3) The sales meeting itself was actually enjoyable; and their offer was very enticing. However, they made it clear at the outset that if we didn't commit to a purchase that very day, the offer was no longer valid. Being fairly conservative folks, we declined the offer and walked away at the end of the meeting. On further reflection that evening and throughout the week, we decided that it actually would have been a good purchase, but we took them at their word and didn't try to reopen negotiations. (Dear Mr Hilton: consider giving us 24 hours to think it over -- your sales might go up dramatically!) 4) Overall, though, the resort itself was very enjoyable; and a family with young kids would have a ball there. The staff was always friendly and anxious to please. We liked the boat and tram transportation systems, and most of the restaurants were consistently good. Be sure to try the little coffee shop at the Ocean Tower end of the tram run: the breakfast croissants and the chocolate cookies were outstanding!

Room Tip: If you are there for the sales meeting, ask for a Lagoon-view room in the Palace Tower.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edgewood, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 29, 2012

We stayed at the Waikoloa Beach Marriott for 5 days and our AA flight was cancelled so they booked us a free night at the Hilton Waikoloa Village. Too bad we didn't stay at the Hilton for the entire trip!! This is truly a 5 star hotel!! The hotel has a light rail train that stops IN THE LOBBY!! It has that Harry Potter feel!! You ride the train to other areas of the property. It has 5 stops I believe and is easy to find your way around & very ultra modern. We arrived late at night and didn't eat at the restaurants but we did have a breakfast buffet the next morning in the main area that we were directed to. The breakfast was awesome and I'm sure overpriced but it was compliments of American Airlines. Our room was very spacious, much larger than the rooms at the Marriott. Our room number was 3024 and it had a lanai that was open to a beautiful garden area. The room was very large with a comfortable king bed and the a/c was perfect. NO COMPLAINTS!! It was very quiet, did not hear any children or adults in our area. Explored the hotel the majority of the next day. It has a beautiful man made rock waterfall that you can walk under and take pictures as well as swimming areas that are plentiful. We enjoyed watching visitors swim with the dolphins & feed them while one of the employees filmed it. They housed 8 to 10 dolphins and two of them had babies a couple of weeks old with one dolphin expecting to deliver any day we were told. There is lots of asian art to look at and exotic African Crowned Cranes walking around that you can take pictures of. Spectacular view of the beach and ocean!! There is also a canal for boat rides that run beside the light rail train. Thanks to our cancelled flight we got to experience this magnificent hotel. If we ever go back to the Big Island, we will definately stay here!!! Loved it!!!

Room Tip: Room 3024 was very large with access to a beautiful garden and golf course.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
82 reviews 82 reviews
40 hotel reviews
Reviews in 54 cities Reviews in 54 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 29, 2012

We stayed at this resort for a week. There are 3 sections of hotel towers: Lagoon, Palace, and Ocean. Lagoon is closest to shops and lobby. Ocean is closest to restaurants and also very high in density. Palace is quieter and more private. There are boats and rail that take you from tower to tower or you can walk. It took us 19 mins to walk from Palace tower to the parking lot.

The main decor of the property is statues, mostly Asian theme. What I find disturbing is that they are not coordinated. For example, you'll find a Chinese artifact on one side of the wall and the Egyptian painting right across. They will have a Hawaiian beach dancing painting next to a Thai statue. In my humble opinion, they have way too many statues and they have overdone the decor without any coordination effort. Also, a lot of the statues represent some history of the Asian culture but there are no labels describing any of them.

This resort has many restaurants but all over-priced. Be prepare to pay $6 for a cup of coffee. The closest place you can get reasonable price food and grocery is Queen Marketplace or King's Shops a few miles down the road.

With the excessive decors in the property, one would imagine the room will have some nice decor too. It is not! The rooms are extremely simple, slightly better than a very nice Hampton Inn.

Perhaps I had higher expectation before I came. Afterall, this is Hawaii right? And the room rate per night is $240. We arrived on Fri afternoon and we drove up the drive way to drop our luggage. The bell man came to help with my luggage and disappeared. I thought he had taken my luggage to the front desk area. I went looking for him because I wanted to hand him some tips but then when I found out that my luggage was actually sitting unattended next to a bench by the front door, I decided to keep the tips.

The front desk service is mediocre too. The check-in was pretty normal and I didn't feel any special welcome at the reception. The lobby was full of people and pretty noisy. To me, the Kona Airport has a better welcoming atmosphere than this resort. :-)

There is no free Internet or parking at the property so you are looking at addition $30 per day to your stay.

The parking lot is huge but not all the rows are marked. It can be a challenge trying to locate your car if you don't memorize exactly where you park.

If you can't stand cockroaches, don't stay here. One night we were walking in the property and I saw a pretty good size cockroach in the garden, not too far from the restaurant. That yikes me!

Oh, don't bother about the Luau here. The performance was average and they pretty much rushed you through your meal. When the performance is over around 8:30pm, the food and beverage sections are closed. We didn't even get to use our second drink voucher!

Last thing - always check your bill. When we checked out, there was one restaurant item in our bill that didn't belong to us. Apparently someone signed the restaurant bill to their room but the clerk in Hilton entered the wrong room number in the system and it came to us.

Overall, it is a nice property if you don't have high expectation. If you have kids they probably would enjoy the dolphin education or snorkeling the property offers. Other than that, nothing much to shout about.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 29, 2012

I write my reviews based on being a travel consultant and as a consumer (my husband traveled with me one night of my three night stay in this case).
Pros: - large, renovated rooms in the Lagoon tower
- Deluxe Ocean/Lagoon view rooms are worth it to see the dolphins every morning, that was a huge highlight for me! Kids would LOVE this!
- The Hilton's balconies were some of the largest I saw (we did site inspections of multiple resorts in Kona)
-Large rooms!
-Again, I think the Lagoon tower would be worth any extra costs; location is ideal for everything
- Monorail or boat service throughout the resort for those who do not like to walk/or unable to walk comfortably
- All the staff I encountered were fantastic!
- Hilton works really well with travel consultants - so use one, the perks are worth it!
- We were fortunate enough to experience a 'reception' at the Hilton - they did an amazing job; it was well staffed, there were plenty of food stations, drink stations, etc so if you're considering for a wedding reception, rest assured, they can handle it (we had around 180 people)

Cons:
- In our good-sized group of consultants staying there; I think we all confirmed that only the bar/lounge is open after about 8 or 9PM (this is pretty typical Hawaii though)
- Even the sundries shop isn't open until 730AM and closes before 9:30 or 10PM, but the staff will go out of their way to get you any necessities!
- the birds. I wasn't sure if I would mention this in my review but I think it's worth just mentioning. There are birds at the resort (not one's they brought in!) they are extremely loud at 4AM then again at sunset; it's the oddest thing - they are working on trying to naturally get them to leave...we asked if people complain about it & they said not as often as you'd think which makes sense because you forget about it until it happens again. I only heard them in the morning because I was waking up at east coast time; other people said they woke them up but the pillows are fabulous and will block out any noise :)

Overall, I think it's a great resort for families!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 28, 2012

Just stayed 3nights at the Hilton Waikaloa. Truly a really nice resort.. However the rooms are just OK... Dated decor.. Air Con not that good.. I hear it's a problem in most rooms.. I had asked for a fan and they provided it to me free.. Stayed in room 3037 ground floor in the Ocean Tower with a spectacular view of the Golf Course and Ocean. The resort is huge not a problem for me as I found new places as I went exploring everyday.. The decor around the resort is bizarre to say the least... They have camel statues and then it's a Buddha.. Then a minatour... Wth.. Plenty of pools. A really fun lagoon to swim and snorkel in.. They have Water slides that are for adults and kids open till 6pm and some pools are open until 11pm.big plus for me.. I was lucky enough to see one of the most spectacular sunsets I've ever seen on the last night. Parking is $15 or 22 for Valet per night.. Food very expensive.. But you get are fridge in your room. The Queen shops has an ABC store to stock up on water and other things you may need.. Not cheap here but a lot cheaper than the hotel. If you plan on buying alcohol do so BEFORE 10:59PM. We were at the register checking out and when the registers clock hits 11:00pm.. They CANNOT and will NOT sell it.. Even though you are checking out.. Not a huge problem but it meant I had to make another trip. Annoying but doable. Sorry for the ADHD ridden review..doing it in stages on my cell.. I will go back for sure.. Beautiful location. Plenty of things to do and spots to get away from the masses. Lots of kids but again its huge so you can get away from them.. Lol.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 28, 2012

We spent 4 nights in the lagoon tower a few weeks ago and had a fantastic stay. We had a Dolphin view room on a higher floor. We also had a good view of the ocean. A dolphin was born during our stay and we did the deluxe dolphin quest experience (well worth the premium price and the highlight of our 2 week multi-island vacation).

The room was clean and adequately serviced each day. Pools were nice (a little cool for me) and restaurants met our needs. While it's a large resort, we walked most places and didn't feel overwhelmed by its size.

The only negative comment/experience had to do with hundreds of birds congregating in the trees located on an island in the middle of the lagoon towers each night. The noise was deafening at times (10 pm, 1 am, 3 am each night) and woke us up even when we used ear plugs. They really need to bring sometime in to relocate the birds. We would stay at the resort again but not in the lagoon tower because of the noise. The birds were also loud at dusk by the lagoon tower but we didn't hear them when visiting the other towers at dusk one night.

Room Tip: Avoid the lagoon tower if you are a light sleeper (because of bird noise)
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denton, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2012

We decided to have our honeymoon here. I was very impressed with the hotel. When we arrived we noticed the bathroom sink didn't drain and there were cigarette butts in the flower pot beside the room (We could smell the smoke from them still) We mentioned it to the front desk, an hr later it was all taken care of.

The food was GREAT and good portions but pretty expensive. For room service it costed $80 for 2 (and that was just breakfast). Everything you need is in the resort but I would recommend leaving the resort for a different experience.

Pros: Excellent costumer service, tram/boats to help you get around the resort. Everything you need is very close, and the employees really want you to have a great time and tell you where local hot spots are.

Cons: Very pricey, but hey youre on an island. Rooms dont have the best insulation. We stayed in the ocean tower and had the birds wake us up every morning around 530am. Daily self parking fee $15, beer about $8, blended drinks $12 (but they are oh so good lol) They charge you to rent kayak and snorkel gear. They do have a pass you can purchase for a DAILY FEE of $35 or $45, which makes some stuff 1/2 off or free parking but if you dont have kids... its really not worth it.

Overall great experience. I wouldn't change a thing if i had the chance!

Room Tip: Ocean tower is the way to go! Best view of the ocean and close to several pool bars!
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Waikoloa
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1240
Official Description (provided by the hotel):
Hilton Waikoloa Village is located within the Waikoloa Beach Resort area on the sunny Kohala Coast on Hawaii's Big Island - just 18 miles from the Kona International Airport. It is a unique 62 acre oceanfront resort with trams and canal boats transporting you throughout the resort. Enjoy a serene snorkeling lagoon, interactive dolphin encounters, spectacular pools with waterslides, the Kohala Spa, exciting shopping and dining, and golf at one of two championship golf courses. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort

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