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“Wonderful place, almost perfect in every way” 5 of 5 stars
Review of The Bay Club at Waikoloa Beach Resort

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The Bay Club at Waikoloa Beach Resort
3.5 of 5 Condominium   |   69-450 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738   |  
Hotel amenities
Certificate of Excellence 2014
Savannah, GA
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
87 helpful votes 87 helpful votes
“Wonderful place, almost perfect in every way”
5 of 5 stars Reviewed December 13, 2011

Stayed at the Bay Club in December. Was conflicted about which of the three resorts I should book, but given the point structure of Bay Club and the fact that I only wanted a one bedroom, I took a chance. I loved the place. The island is so different from Oahu. It is desolate, very isolated, black from the lava flow remnants that are everywhere, and it is a very harsh, windblown landscape that is romantic, full of adventure, and very relaxing.

First, Waikoloa is a little oasis of condos, timeshares and two major hotels in the middle of all the desolation. There is nothing in any direction for miles. It is 20 minutes north of the airport. The only real downside was the distance to Hilo and the Volcanoes National Park. The drive is about 3 hours to the park, and given the narrow two line highways, you want to avoid night driving. But more on that later.

We entered the resort and it took a bit to find the Bay Club and to find where to check in. The Waikoloa resort, which they call the Kohala Suites, is in one big development with Bay Club. They share three pools, the gym, and parking. Check-in was at the club house in the middle of the two properties and was easy. We got a third floor room in Building 1, room 131. At first I was worried about Building one, but I would never stay in another room. It was great. Most 1 BR views were of the parking lot and beyond, with plenty of beyond to be viewed, but ours was on the corner and viewed the entire mountain range, no parking lot at all, and was wonderful

The rooms, well, they aren't really rooms. Most of my friends New York apartments are smaller than this place. We walked in and were shocked. It was so big. There is a nice sized living room, with sofa, coffee table, a few chairs and a flat-screen TV. There is a dining area next to it, and the lanai connects the two. The lanai has loungers, chairs, tables. It was a big lanai and lovely for gazing at the view. The kitchen is small but efficient, very high end appliances, and immaculately clean. Granite countertops, nice art on the walls. They supply everything you need to cook and clean. The laundry machine is in the kitchen closet.

The bedroom lies beyond two closing doors, and was very big with a king bed, dressers, closets. I wish I had such a big room at home. The bathroom had an oversized tub, closed off toilet and double sinks. There was an elevator up to the floor and a stair case as well. It was so comfortable.

I checked out the Waikoloa suites and they were smaller and not nearly as nice in my opinion. The King's Land development looked very unexciting for all the hype and high point values. I am going to try to peek inside, but I can't imagine how they could be any nicer that where I am right now. Their pools are nicer I suppose, and the gym, but it was too windy and cool to use pools so it didn't matter anyway. The one free visit to Kingsland pools is no longer offered, but for $15 per person you can go for the day. The Hilton Pools are $150 for three days of use, per person and that, in my opinion, is absurd. We didn't do it, but spent a lot of time over at the Hilton. It was fun, the beach is open to all, and there is a lot to do and see on property.

If you are not sure, go for the Bay Club. It's fantastic. We were 500 yards from the Hilton HOtel (a massive bizarrely big place with a train and boat service to get around), whereas Kingsland is remote and far from everything.

there are two shopping centers, Queens and Kings. They are both nice, with high end stores like Louis Vuitton, Tiffany, Coach and even a mini-Macy's. There is a supermarket in the Queen's center that was fine. Not any more ridiculously expensive than anywhere else in Hawaii. We went to the Safeway in Kona and it was cheaper using their card, for certain items that had sales but everything else cost the same as the market on property.

For dinner, if you are here on Sunday or Monday, don't miss Sensei's 50% off everything on the menu happy hour from 5-6 pm. You have to line up by 4:30 at the latest because once all the tables are full, that's it. I would have loved it if I had paid full price, but for half price, it tasted even more delicious. They have a great menu and high quailty sushi and regular food. Wonderful. We went twice.

Definitely don't waste your points on one of the higher point level properties. There just simply is no reason to.

Room Tip: Choose Room 131 in Building One for a great 1 BR view.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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447 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Surrey, Canada
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 4, 2011

Fantastic 2 bedroom suite on the second floor overlooking the golf course. The unit was well equipped with everything we required. The bathrooms were huge and beautiful. The grounds were well manicured and the pools sparkling. Everything about the resort was clean and new. My only complaint is that in the 7 nights we were there, they only cleaned the room once. When I asked for one additional cleaning they said it would cost an additional $150.00!! They did bring us extra towels when we needed them, but we had a washer and dryer and a dishwasher which made things a breeze. The barbeques next to our unit did not work too well but we managed. Another great RCI vacation!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apache Junction, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2011

Beautiful grounds and very large units. We had a 2 bedroom on the 2nd floor center. Split floor plan which was nice for privacy. Beds were wonderful. Overlooked the golf course. Free shuttle runs every half hour to five different locations within the Waikaloa property. Gas barbecues very clean. Kitchen fully stocked with dishes etc. Had a problem with the third tv called maint. and within 30min. was fixed and got a great referral for a local breakfast joint in Waimea only 40 minutes away. Ate their twice. Called Hawaiian Style Cafe. Go hungry portions are HUGE. Always something happening at the Queens Marketplace so go there first and pick up a flyer. Walmart and Costco between airport and Kona. Not a great beach area but we are a sightseeing couple. Small but nice pools. Wheelchair access which was nice to see. Cute pool for the kids only 1-1/2 ft deep. Nice hot tubs with the larger one at the main pool. Would stay here again.

Room Tip: MIddle unit provided an unobstructed view from the lanai and also very private. We were on the 2nd...
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, WA
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 11, 2011

We were given a week at this resort. We were expecting a small apartment with 2 bedrooms. Were we in for a shock!!! New Furniture in earth tones, full kitchen with granite counters, a king bed in the master. From the master bedroom had slider to the wrap around lanai (we were on a corner unit). The lanai looked directly out to where you could see that Pacific thru the palm trees and watch the sunsets. My husband and I prefer little hotel/B&Bs and in some respects felt as if we were at the country club instead of in Hawaii. We came to the decision that we never would be happy in a timeshare, but for 1 week as gift and to stay in a condo bigger than our house, why not enjoy it.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairbanks, Alaska
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 5, 2011

Just checked into the Bay Club and must say that I am very disappointed. I travel a lot and have stayed in some dumps and although the Bay Club is not as bad as other hotels & condos I have stayed in I would rate the Bay Club at 0 unfortunately Trip Advisors lowest rating is 1. All 1 bedroom units face the parking lot and road. Although the Bay Club has been recently remodeled both the units I viewed and the unit I am staying in have a strange smell that is like old mold and smoke mixed with bleach. I think the staff uses the bleach to cover up the smell of mold. The 2 pools are very sad, small, and far apart.

The staff and Bay Club Manager do not accommodate room requests. I requested an upper floor (2nd or 3rd floor) as my 2 year old son opens the lanai doors and runs into the road. I was told that the Bay Club Manager would not Consider any request for any reason. The furniture is old and I believe that it may be the old lanai furniture from the King's Land Resort.

Hot water is very limited due to the hot water heater located in the closet. There is a washer & dryer and air conditioner unit located in the kitchen. Windows in the bath must be closed as it gives other guests direct views. I can go on but will wait and post addition information and photos later.

Room Tip: Stay at another condo! But if you must stay at the Bay Club get a 2 or 3 bedroom unit.
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  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 28, 2011

After a 7 day / 6 night stay, I have to say this is truly a remarkable property.

The landscaping is so lush and beautiful. We could see the ocean from our room, but we were hardly close to any beach. Honestly, not much beach front on the entire property. The Hilton beach front is rocky and not sunbather-worthy. However, the accommodations are absolutely beautiful. There are miles of pedestrian walkways and fabulous golf courses.

Our condo was large and well appointed. The kitchen had all our need supplies - dishes, silverware, paper towels (very cheap variety), dishwasher (and detergent), a compact washer and dryer, and range and microwave. Although the appliances were not the most modern, they worked perfectly fine. The rooms are very large. I loved our expansive balcony, with access from living room area and guest bedroom. The two baths were also very large. I liked the separate tub and shower in both.

The time share properties allow guest to use each others pools - they each had different amenities and activities. I especially enjoyed the happy hour - great drinks and snacks at not bad prices. We found the hotdogs and bratwurst especially good.

There are a number of great restaurants on the property. Two of our favorites were Roy's and Merrimands. However, everything is spread out so far. Luckily, there are shuttles that will take you all over the property (run every 30 min). We had a rental car - a necessity if you want to see any other part of the island.

I also really liked free internet access and free parking - not available to those who stay at the Hilton Hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 29, 2011

We just returned from a 9 day stay at the Bay Club at Waikoloa. We had used HGVC points for our stay. This was an excellent bargain since the neighboring Kings Land Resort needed twice the number of points for the same stay. The resort has been completely refurbished. We stayed in a 3rd floor "penthouse" one bedroom unit in Bldg 3. The unit is quite large, with a wrap around lanai with a table and 4 chairs, where we had breakfast every morning. The kitchen has a full size refrigerator with ice and filtered water on the door. There is a cook top, oven and microwave. All cookware, including a rice cooker, were supplied. They even had plastic Rubbermaid containers for leftovers. The furniture, carpet,linens and towels were all in good condition and close to brand new. All the one bedroom units were in the front and faced the parking lot, but since we were on the 3rd floor, this was not a problem. The 2 bedroom units are in the back and face the golf course.

Our only complaint is the sad state of the pool areas. Everything is in good condition, but they are just plain, boring pools and there were not enough umbrellas. The loungers all had comfortable cushions. The bar is only open 5 days a week, so on Sunday and Monday no food or drinks are available. There is a nicer pool in back of the main lobby, but the very nice looking rattan loungers have no cushions and are incredibly hard.

There is a shuttle bus that runs through the resort area every half hour or so, stopping at the other timeshare properties and the shopping area at Kings and Queens Marketplaces. There is a market at the Queens Marketplace where we had breakfast the first day we arrived and also bought a few things. The prices are really high. We went to Target and Costco ( where the prices are much better) in Kona later in the day to stock up on the rest of our supplies so that we could have breakfast and some lunches at the condo. We were able to get some really nice fruit at the Kona Farmers Market. The Waimea Farmers Market on Saturday has some really good baked goods.

We were able to walk to A-Beach where there is some snorkeling. The beach at the Hilton is very rocky and we saw no swimmers there. We had to drive to the other beaches. Kahaluu Beach on Alii Dr. in Kona was full of green sea turtles feeding at the water line. We stopped there several times for a few hours before dinner. Hapuna Beach was also another fairly close by beach with really nice white sand.

There are some good restaurants in the Queens and Kings Marketplace and we ate there 3 of the nights when we stayed around the resort. Sansei Restaurant has an early bird half prices from 5-6pm on Sunday and Monday evenings, and since we really liked our experiences with the Sansei Restaurants in Maui, we decided to try them on Sunday. We were told on the phone that people started lining up at 4:30, so we were there at 4:35. There were already about 20 people in line. A woman came out about 4:45 and handed out entry tickets with numbers. We were told that if we sat at the bar, we could walk in first, so we did. Service was good. The bartender, Craig, had excellent recommendations for sake and was very knowledgeable about the different dishes. We were so pleased, that we came back the following Sunday. On another day we went to Roys at the Kings Marketplace. The menu is almost identical to that in California, but prices were higher. As usual, Roys was excellent.

Room Tip: There are at least 2, maybe 3 phases in the development. Ask for a unit in the newer phases. The p...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bay Club at Waikoloa Beach Resort

Address: 69-450 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Specialty Lodging in Waikoloa
Hotel Class:3.5 star — The Bay Club at Waikoloa Beach Resort 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
The Bay Club at Waikoloa Beach Resort is a spectacular hotel on the Big Island of Hawaii and is designed to be an ideal Hawaiian haven in the heart of Waikoloa. Superbly situated adjacent to championship golf courses, the premier location of the Bay Club resort provides an unsurpassed vacation setting. Hawaii visitors staying at the Bay Club at Waikoloa Beach Resort will enjoy spacious one- and two-bedroom suites which incorporate a casually elegant tropical style and feature a superb variety of upscale amenities and furnishings. The suites offer all of the convenience of home including separate living and dining areas, a fully-equipped kitchen, washer and dryer and private lanai. ... more   less 
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Also Known As:
The Bay Club At Waikoloa Beach Hotel Waikoloa
Bay Club Waikoloa Beach Resort

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