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“Awesome and cozy” 4 of 5 stars
Review of Volcano Hale (Chalet Kilauea Collection)

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Volcano Hale (Chalet Kilauea Collection)
2.0 of 5 Lodge   |   19-4178 Wright Road, Volcano, Island of Hawaii, HI 96785   |  
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Hotel amenities
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10% off room rate
Helsingborg, Skåne Län, Sweden
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Awesome and cozy”
4 of 5 stars Reviewed November 16, 2013

This shared house is perfect for staying at when visiting the Volcano park! The room was very cozy, the bathroom also cozy and modern. Even my man who has never stayed at a shared living place thought this was an awesome place. You didn´t really hear a lot from the others. The only thing that didn´t give this place a ranking 5 was the host where we got the key. She wasn´t too happy.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, November 20, 2013
Thank you for taking the time to review Volcano Hale on Tripadvisor. We are happy that you both had an enjoyable stay at our shared facility lodge and were able to enjoy the park as well. We hope to see you back on any future vacations to the Big Island of Hawaii. Mahalo and Aloha!!!
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148 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed November 15, 2013

My son and I visited Volcano Village for 1 night recently and it was a lovely surprise to find somewhere as charming and cozy as this for a very reasonable nightly rate. We arrived outside the check in time but instructions were left outside the office for us and we found our room easily.
The share bathrooms were clean and there were plenty of clean towels /soaps shampoos etc.
Our room was charming with lovely views of the garden and the share kitchen was clean with everything we needed. It was exceedingly well run.
Having common areas also meant that we met other visitors .
I would definitely recommend Volcano Hale, especially to travellers who are on a budget and would like have access to a kitchen,and if I am lucky enough to visit this area again I will definitely stay here.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, November 20, 2013
Aloha and thank you for reviewing us on Tripadvisor. We are pleased to hear that you enjoyed your stay and were able to make use of everything Volcano Hale has to offer. We love hearing that our guests had an enjoyable stay and always welcome any and all comments and feedback. We hope to see you again if you are ever in the area. Mahalo and Aloha!!!!
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Paris, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 28, 2013

Very nice stay by the Volcano. We arrived after dark, so it was not completely straightforward to find our room, which was not on the main site, but indications were clear so we could find our place easily. Room was not big, but location nice, and price very competitive. Great breakfast with a lovely view.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, October 28, 2013
Thank you for reviewing Volcano Hale on Tripadvisor!! We are glad to hear that you enjoyed your stay and the continental breakfast. We always recommend that guests get here before closing considering that we are in a remote location. However, I'm happy to hear that you had no problems with our easy directions and were able to find your room. We hope to see you again on any future Volcano Vacations. Mahalo and Aloha!!!
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Mons, Belgium
1 review
4 of 5 stars Reviewed October 23, 2013

We had a pleasant stay at the Volcano Hale. We stayed 1 night in September 2013. The Chalet is located very close to the Volcanoes National Park which was the reason why we book a night there. We liked to share a common kitchen and bathroom with some other people. We also took the breakfast there with very fresh fruits (papaya, pineapple,...)

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, October 25, 2013
Aloha! Thank you for taking the time to review Volcano Hale on Tripadvisor. We are so glad to hear that you enjoyed your stay and the continental breakfast. We hope you had a great trip and hope to see you back on any future Big Island vacations. Mahalo and Aloha!!
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Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2013

For our 25th wedding anniversary my husband and I stayed in the Nene room for a week. With all the flowering trees and shrubs in Volcano, it feel's like staying in a remote rainforest. We loved the idea of vacationing in this beautiful country house built in 1912, we felt like invited guests at a friend's home. We walked down to breakfast at the Chalet Kilauea for the best priced continental breakfast served by friendly, happy staff. They were never too busy to pronounce correctly for us the Hawaiian names of the birds, plants and fish we saw each day. Each day we drove to different parts of the island to hike, snorkel, and eat fresh coconut, starfruit, rambutan and dragon eyes at roadside fruit stands. Volcano Hale is very close to the entrance to Volcanoes National Park. This park is open 24 hours so you can see the volcano glow at night. For dinner one night we cooked up the fish we caught off the lava rocks near Hilo in the upstairs kitchen. An unforgettable trip at reasonable rates! Thank you Chalet Kileuea!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, October 14, 2013
First of all, Happy 25th Anniversary!!! Sounds like you had a wonderful time on the Big Island. We always like to hear about our guests' experiences and so glad you enjoyed your stay with us. I'm happy to know that you thoroughly immersed yourself in all the great things our island has to offer and even took the time to learn some Hawaiian words :) We hope you come stay with us again on any future vacations to Volcano on the Big Island of Hawaii. Mahalo and Aloha!!
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newark, ca
2 reviews
5 of 5 stars Reviewed October 2, 2013

My friends and I had our second stay at one of the houses in the Chalet Kilauea properties. We rented 3 rooms for a week and shared a common kitchen and bathroom with people from all over the world. The house is situated on the grounds of a lovely rain forest type atmosphere and only a few minutes from Volcano Park and 25 minutes or less to Hilo. The staff are friendly and helpful, the continental breakfast is good and we had a wonderful, restful vacation. Can't wait to go back again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, October 14, 2013
Aloha!! Thank you for reviewing us on Tripadvisor. We always like to hear about our guests' stay and happy to hear that you enjoyed your stay with us once again. We hope to see you again when you are in the area. Mahalo and Aloha!!!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 19, 2013 via mobile

Booked a night here to see the volcano and was surprised to find out we had to share a bathroom with 4 other rooms! It would not have been a problem if it was disclosed during booking, nobody likes to be surprised during a vacation! Nene room was tiny and had to wait for the bathroom everytime we needed it because the shower is in there and it would take a long time for others to take a shower. Another issue is the deliberate confusion caused by the owners calling the lodges with similar names, they are trying to remove my negative post by claiming its for a different resort! Shame on you chalet kilauea! Just be honest and treat your guests right. Trip advisor, dont fall victim to their trickery and keep this post! We stopped using yelp because the reviews are not honest, keep up the good work!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChaletKilauea, Guest Relations Manager at Volcano Hale (Chalet Kilauea Collection), responded to this review, October 23, 2013
Aloha and thank you for taking the time to review Volcano Hale on Tripadvisor. We are sorry to hear that your stay was less enjoyable than you expected. As for the shared bathroom concerns that you expressed in your comments, we do state this information multiple times on every website that customers use to book rooms through Volcano Hale. While the room may have been smaller than you would have liked, our budget property, Volcano Hale is offered to those guests wanting to save money on their accommodation budget, while taking the time to enjoy the quaintness and seclusion of our volcano rain-forest. For a location next to the National Park, we offer the lowest rates at Volcano Hale in comparison to what else is offered nearby and is much appreciated by guests working on a budget. Furthermore, we apologize for the confusion you may have about our property names. We have three properties that are clearly stated on all websites: Chalet Kilauea, Lokahi Lodge and Volcano Hale. Because they are all separate properties, they must have separate names, as naming them all the same thing would be confusing for most guests. As for your posting, we do not wish to remove it from Tripadvisor. We appreciate any and all comments or feedback from our guests, but we do want to give our guests the most accurate information when they are searching for accommodations. So, any reviews that may have been placed under the wrong property should be removed and placed under the correct one. Stating that a place has shared bathrooms under a hotel listing that does NOT have shared bathrooms would only stand to confuse potential guests. As you stated in your review, Tripadvisor should be kept accurate and not convey misleading information to others, whether positive or negative. Thank your for sharing your concerns have a fantastic day :) Mahalo and Aloha!!
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Additional Information about Volcano Hale (Chalet Kilauea Collection)

Address: 19-4178 Wright Road, Volcano, Island of Hawaii, HI 96785
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Volcano
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #8 of 19 Specialty Lodging in Volcano
Price Range (Based on Average Rates): $
Hotel Class:2 star — Volcano Hale (Chalet Kilauea Collection) 2*
Number of rooms: 6
Official Description (provided by the hotel):
(Formerly Volcano Bed & Breakfast) Cute budget property for travelers in search of comfort at a great value! Charming, cute, historic, fully renovated property with 3 floors, 6 bedrooms (cable TV), and 2 clean, fully-stocked common bathrooms. Perfect for travelers with an independent spirit in search of eco-friendly accommodations! Uniquely provides the smallest impact upon the surrounding rainforest ecology. Back to Mother Nature, low-impact vacationing. 1 minute from shops, restaurants, and Hawaii Volcanoes National Park. ... more   less 
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Also Known As:
Volcano Hale (Chalet Kilauea Collection) Hotel Volcano
Volcano Hale (Chalet Kilauea Collection) Hawaii

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