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Volcano

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Kilauea Volcano Cottages: Traveler Reviews


11-3980 Lanihuli Road, P.O. Box 108-309, Volcano, Island of Hawaii, HI 96785
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Best fare found from Los Angeles to Hilo: $524

Reviews you can trust

84% Recommend
4.5 of 5 stars 13 reviews
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By trip type
All (13)
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[ Date ] [ Rating ]
Enjoyed Turtle House

Kilauea Volcano Cottages

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5 of 5 stars
MplsDave   3 contributions
Minneapolis
May 31, 2008
2
people found this review helpful

My wife and I stayed at Turtle House for 12 days and enjoyed it thoroughly, from waking up in upstairs bedroom surrounded on all 4 sides by green rain forest to the prompt response if we running low on coffee or anything else.

It's quite secluded but still within a good walk of "downtown" Volcano, such as it is.

Appliances, showers, bathrooms all worked well, and the living room was very comfortable for sitting and reading. The lanai, too, when the sun warmed it.

Enjoyed the stock of Hawaiian music CDs.

  • Date of stay April 2008
  • Member since May 31, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Wonderful cottages

Kilauea Volcano Cottages

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5 of 5 stars
mahalo32   1 contribution
Chicago, IL
Apr 28, 2008 | Trip type: Family

...Beate, we can't thank you enough for helping us select such wonderful accommodations while we were on the Big Island. Our daughter and her family found Ahui O Manu perfect for them and we were equally pleased with the Volcano Cottage. We also liked the fact that you had included maps with your email, which made it so much easier for us to find the houses. The two days and nights we spent at the Volcano National Park has provided our family with many wonderful memories.

  • Liked — Location, cleanliness, manager
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group I prefer not to answer
  • Member since April 28, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
real price problem.

Kilauea Volcano Cottages

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3 of 5 stars
Hametayel   2 contributions
Maryland
Aug 29, 2007 | Trip type: Family
1
person found this review helpful

I booked this hotel through Hotels.com for two nights for a certain price. Once I reached the hotel I was asked to pay 20% more for each night. I refused and told them that I will discus this with hotel.com.
Hotels.com told me that in small letters it is written that they do have the right to add to the price and if I cancel my stay I will need to pay cancellation fee.
For the fairness of this review I will say that the house I stayed in was very nice and clean.
I would suggest anyone that books an house with this people to call them directly and to make sure what is the final price.

  • Liked — very isolated and quiet
  • Disliked — price change after booking
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since April 09, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with teenagers
  • I selected this hotel as a top choice for Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from LoveVolcano, Manager
(Management representative)
Sep 5, 2007
Aloha to all,

The guest neglected to say that he arrived with 2 additional guests.

The reservation was received via Hotels.com as being for 2 people, and as the guest showed up with 4 people we charged an additional $20 per person per night for the extra 2 guests. As a courtesy we had even upgraded the guest to a nicer 3 bedroom 2 1/2 bath cottage so they had lots of space.

Hotels.com clearly discloses three times ( not just once) when making a reservation online that the rates quoted are based on double occupancy ( 2 people) and that additional people are charged an additional fee, which is customary for virtually all rentals in Volcano ( B&B and houses). When the guest made the reservation via hotels.com the guest agreed to those standard terms.

If there would have been a regular "error" on our part that we misprinted the wrong rate or the guest was for some reason misquoted a rate from Hotels.com we certainly would have been more than happy to correct the error and honor the quoted rate, but this was not the case here.

When we checked in the guest personally at the cottage, the guest told us that he was not upset with us but wished that he had seen the additional person charge at hotels.com, so we are very dissapointed to find out now that the guest posted this review and is pointing the blame towards us, which is really not fair of him.

Mahalo for reading this... and if you go to Hawaii ... have a GREAT time!

Mangement
Kilauea Volcano Cottages
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Kilauea Volcano Cottages is where I should have stayed

Kilauea Volcano Cottages

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5 of 5 stars
global37   1 contribution
Texas
Aug 1, 2007 | Trip type: Family

We should have stayed at the Kilauea Volcano Cottages in their beautiful rainforest chalet. They have a first class reputation and understand the needs of families.

We unfortunately stayed at the Kilauea Rainforest Chalet run by the Volcano Lodging Directory part of Volcano Gallery.com. The names are similar but the experienced are miles apart.

While in Volcano Gallery Lodging our son wet the bed and without our authorization we were charged over $1100.00 for a two night's stay that should have cost about $400.00. If you have children or if you do not like to be taken advantage of....go to the Rainforest Chalet run by the great people at Kilauea Volcano Cottages. Mention your friends in Texas who want to save you the $700.00 bedwetting fee.

  • Liked — the friendliness of the staff
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great House near Kilauea

Kilauea Volcano Cottages

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5 of 5 stars
VerityHook   1 contribution
Oregon
Jun 25, 2007 | Trip type: Friends getaway

Volcano Cottage is a very comfortable, two-bedroom/two-bath house about four miles from the entrance to Hawaii Volcanoes National Park. I found the property to be in excellent condition and in a very quiet and private location. The rate (a little over $1,000 for seven nights) was excellent, and a variety of breakfast food was left in the house for our use. The house has a fully equipped kitchen, TV, VCR/DVD, and a small stereo. I liked the place so much that I returned for a week in June after renting it for three nights in March! Highly recommended if you're looking for a place to stay near the best hiking on the Big Island.

  • Liked — value
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since June 25, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €106 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Kilauea Volcano Cottages Address

11-3980 Lanihuli Road, P.O. Box 108-309, Volcano, Island of Hawaii, HI 96785