I found this B&B through Trip Advisor and chose it because of the high ratings given it by other travelers. They were right! Let me say at the outset that of all the reviews I have written I have rarely awarded an "excellent" rating. I tend to be picky about accommodations and service. That said, this B&B warrants the high rating for both the room/cabin/bungalow and the service. We stayed here for two nights as part of a two-week visit to the Big Island (we have a time-share in Waikoloa).
You can read the basic property descriptions in other reviews so let me just say that they are accurate and move on. We stayed in the largest cabin, Mauna Loa, and it was very comfortable. This cabin has two bedrooms and a loft so was larger than we needed but it was all that was available in our time frame. We enjoyed all the glass and did not find it disconcerting as some others did. We enjoyed the feeling of being IN the rain forest, and were able to use the shades to accommodate the occasional need for additional privacy. The cabins are situated such that we never saw any other guests so did not feel the need to lower the shades except at night to block the somewhat annoying spotlights that were on all night on adjacent cabins.
The breakfast food was good and we loved being able to heat it up when WE were ready to eat. The selection of teas and snacks was impressive, though we didn't try any (too many carbs and sugar). Bathroom amenities were very nice but the best was the heated towel warmer! We were chilled to the bone after watching the Halema'uma'u Crater display at the Jaggar Museum and Volcano Observatory (do NOT miss this!), so a hot shower and hot towel were very much appreciated! We both have minor back problems so sleeping in a "strange" bed can be a challenge, but this bed was very comfortable and we both slept like babies. Of course, the soft rain on the roof helped. The warm robes an slippers were also much appreciated.
The staff were very accommodating, as others have said, and gave us their cell numbers in case we needed anything after or before hours. When we returned from the VNP the first full day here, the room had of course been serviced. However, and this is my sole quibble, the wine glass we had used in the bathroom (because the wine glasses are the ONLY ones provided) was still there and dirty; it was not replaced as the other wine glass, left on the counter with the breakfast plates, had been. I found this odd for a place of otherwise stellar quality. Had we gotten back to the cabin earlier and realized there was only one clean wine glass we would have called one of the numbers provided, but I was simply not comfortable calling late for something so minor. There needs to be a cup of some sort provided for the bath. Period.
We come to the VNP every time we are on the Big Island and will return to this lovely B&B. Mahalo!
- Official Description (provided by the hotel):
- Heaven on Earth. Welcome to the paradox of fire and tranquility. We created the Hawaii Volcano Village Lodge for people who want more out of life than a whirlwind tour of the island. Located just a mile from the Hawaii Volcanoes National Park, our lodges and retreat are where you will wake up in peace and beauty. Stroll through the sacred rainforest and rest in your deluxe lodge with every comfort, including the plushest bedding, a fireplace, DVD, CD, private telephone, wireless connection, tropical breakfasts and more. ... more less
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- Also Known As:
- Volcano Village Hotel Volcano
- Volcano Village Lodge Hawaii