We ate at Cafe Ono after our visit to Volcano National Park. There are few options in Volcano so we didn't know what to expect, but were intrigued by the other reviews and the promise of the artistic setting. That part was lovely - outdoor seating (make sure you check out the pet goat), really cute inside with nice art/jewelry to browse, but was a little put off by the rest of the experience.
While we were warmly greeted by the owner, it sort of went downhill from there.
The place was very busy so it took a long time to order and get our food. Once we got it, my husband's chili was very bland - just sausage, rice and beans it seemed but little taste. I had the quiche but it wasn't heated all the way through.
Also, the staff was clearly frazzled, and I overhead the owner tell what looked to me like a craft dealer to go and run for ice since they ran out. When he questioned if someone else was available the owner said loudly, "We're all doing 100 things, don't argue just do it." Then, another customer complained that they hadn't received their meal when the rest of their party had after also waiting awhile. Dina, the girl taking orders, went through all the tabs over and over again and realized she must have given the wrong order to someone else. As she was going out the door to check with that other customer she said, "I hope they haven't finished eating what I gave them." What was she going to do, take it back? She went on and on with another coworker about who she gave what to and wouldn't just leave it alone and move on to correct the order. Finally, when that craft dealer came back he complained to Dina loudly that the owner doesn't follow his own rules and gets mad when anyone makes mistakes. All that's fine, but you don't do any of that in front of customers. My husband and I were really surprised. I won't give it a Poor rating because this could have been situational, but they might want to have a staff meeting to discuss proper complaining. Might also want to consider more staff for peak times.
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