We were really excited to visit the Big Island for a chartered fishing experience and decided to book with Lava Ocean Adventures (they offer fishing in addition to the tourist lava attraction). Unfortunately, this never happened.
Essentially, over a period of 3 days I had to call their office 4 times, each time being given an excuse why booking could not be completed at that time. The worst part was that I was told in each conversation that I would be called back, and this did not happen once. This business showed not one once of professionalism with their potential customers, and I caution against booking with them for all future individuals.
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