The rules are overwhelming! If you need to have so many "rules" for others to stay at your "home", maybe you should just have family come and stay.
Barbara is very gruff, Gary is very personable! Gary should take over more of the face to face with guest and leave the computer interface to Barbara.
Great picture of the bath tub in the brochure, but don't think you can use it after a hard day at Volcano National Park. It has a huge sign on the tap putting it off limits to guest.
If you are not learning impaired, you will feel like it on your second or third or fourth mandatory breakfast tour of the 'fruits of the Shipman property'. Nice touch on the oatmeal, but there is not enough prepared for all guest to help themselves. If you think you need more than fruit to carry you up till lunch, you need to visit Ken's on your way to your activity. The breakfast here does not carry the average person through to lunch, even with minimal activities planned. (If your response is that the county does not allow HI B&B's to serve hot breakfast, then you need to check what the competition is serving and the county ordinances, since I asked the county district supervisor!)
A/C would cut down on the amount of moisture that seeps into your luggage while it sits in your room. It would also dampen the volume of the frogs... not blaming the frogs on Shipman, but the ear plugs do not help. Several stiff drinks does help, but the drinks make it difficult to make it to breakfast on time... bracketed for the owners convenience.
The boards on the great wrap around porch (really, loved the porch) but many boards are puttied and caulked, and not fixed properly.
Stay some place else....
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 2, 2012
Wow, that's quite a list. I am so sorry you were unhappy here nearly a year ago. Let me address some of your points. Rules-- We actually have very few rules: no shoes worn in the houses; no smoking (it's the law); no candles or anything that burns in the house; and we ask that luggage not be rolled indoors, as it leaves an imprinted trail on the soft wood floors. Think "Museum", as that is what the Shipman House is. These rules are included in nearly every piece of correspondence we send out, so there are no surprises upon arrival. On the other hand, we offer guests some privileges not offered elsewhere: guests are welcome in any room that has its door standing open, they are encouraged to play the same Steinway piano Hawaii's last queen played when she would come to visit my great-grandmother, or they may sit in the library and read books a hundred years old.
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The bathtub in the brochure is the one in Auntie Clara's Shell Room's bathroom, and is only for guests staying in that room. The one you refer to is in the porch bathroom, our 'public' bathroom, and is strictly decorative these days. It is not part of any guestroom. Each guestroom does have its own shower/tub combination, although only the Shell Room has a clawfoot tub.
Our tropical fruit platter has such an unusual selection, even many locals ask questions. We give the breakfast tour to first-timers only, but others on the lanai may overhear it (again and again) when new people arrive, or when a new fruit appears on subsequent mornings. For a cereal, most people opt for our Hawaiian macadamia nut granola with all the condiments, but we do offer a hot cereal for those who prefer it. There are other choices on the buffet, but yes, if you want a bacon-and-eggs breakfast, Ken's may be the answer. I've just checked with the county, and continental breakfasts are still what the county allows for B&Bs in residential zones. Please email me the name of the supervisor you spoke with-- I'd love to hear otherwise.
Coqui tree frogs present an ongoing challenge to all of us. They are quiet during the winter months, when nighttime temperatures dip into the high 50's and lower 60's...January through March.
Mahalo for sharing your concerns.
Barbara and Gary
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.