We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great potential but missing the mark” 4 of 5 stars
Review of Pineapple's Island Fresh Cuisine

Pineapple's Island Fresh Cuisine
332 Kiawe St., Hilo, Island of Hawaii, HI 96720
(808)238-5324
Website
Improve this listing
Ranked #8 of 212 Restaurants in Hilo
Certificate of Excellence 2014
Cuisines: Hawaiian
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Keaau, Hawaii
Senior Contributor
28 reviews 28 reviews
18 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great potential but missing the mark”
4 of 5 stars Reviewed April 13, 2013

On April 13 I visited this restaurant with out of town visitors.
Service started off well but when the kitchen sent out fish tacos that fell apart the waitress was unable to bring additional tortillas without charging me.
I was told to eat it with a fork .
I explained that the last time I had suggested the kitchen fix this problem.
Advertise it as taco salad then or learn customer service.

  • Visited April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

253 reviews from our community

Visitor rating
    135
    95
    15
    4
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Las Vegas, Nevada
Senior Contributor
30 reviews 30 reviews
11 restaurant reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Horrible service!”
1 of 5 stars Reviewed April 13, 2013

We went to Pineapples due to seeing the outdoor-style restaurant and not being familiar with Hilo. The service was atrocious having us wait for extended periods of time for our server. Finally once our food came my tacos were covered in cheese despite cheese not being listed as an ingredient. The pork and chicken tacos were very dry. Do not recommend!

  • Visited April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“I had a coconut pineapple fish and it was awesome”
5 of 5 stars Reviewed April 13, 2013 via mobile

The food was excellent. Had the fish tacos while my husband had the fish with pineapple over rice. Absolutely delicious. Service was excellent and the live music was nice to listen to. This place is a must.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilo, Hawaii
Contributor
11 reviews 11 reviews
9 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Very Fresh Fish! Hawaiian Music!!”
4 of 5 stars Reviewed April 8, 2013

Pineapples has fresh fish and local greens. The food is good. Prices are good with the exception of a few items. It is clean and open air and centrally located to downtown Hilo. Clean bathrooms It's decor needs warmth but like I said the food is good and they are friendly. They have a bar.

  • Visited April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wis
Contributor
19 reviews 19 reviews
9 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Great choice in downtown”
5 of 5 stars Reviewed March 27, 2013

Many of the recommended places in downtown Hilo are either very expensive (Pesto) or really small. Pineapples offers a nice choice, with an ample dinning area. Yes it is on a busy street and its an open air restaurant, but that is also the very reason we chose it. Get some fresh breezes and a good view of the farmers market and water front areas. We found the service very friend and prompt. There were two wait staff helping out on our table and a few others checked to see if we needed anything.

The food was excellent and generous. We had Kahula pork tacos and two burgers, including the amazing pineapple burger. On a side note, they didn't have a kids menu but there were some easy choices for kids including a plain burger and chicken sandwich. Although they were full price ~$9.

This is a great choice in downtown.

  • Visited March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Pineapple's Island Fresh Cuisine also viewed

Hilo, Island of Hawaii
Hilo, Island of Hawaii
 

Been to Pineapple's Island Fresh Cuisine? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Pineapple's Island Fresh Cuisine, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.