Sadly, my experience was not what I hoped after reading the reviews. I booked a private room, which looked very nice (but it was hot), but the bedding had many bed bugs. There were regular beg bugs, plus little red bugs, and a cockroach (which happily, was dead). I asked if I could change rooms, which was not possible, but the staff member I talked to didn't seem very sympathetic or helpful. Also they get you to give a key deposit (which is fine), but the keys can't be returned before 7am, when the office opened. They offered me a strange work around where I could return at 9pm to collect my deposit, but given there were at least 6 people leaving the hostel before 7 that morning, they really should get a better system. The bathrooms were clean, but the toilets and showers were quite cramped and lacked privacy. The plus side was that there was a good vibe in the hostel with lots of hostellers and staff getting along well together. The good vibe was unfortunately not worth it for me.
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- Also Known As:
- Hilo Bay Hotel Hilo
- Hilo Bay Hostel Hawaii