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“Paridise” 4 of 5 stars
Review of Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
3.5 of 5 Hotel   |   71 Banyan Drive, Hilo, Island of Hawaii, HI 96720   |  
Hotel amenities
Ranked #4 of 8 hotels in Hilo
A TripAdvisor Member
“Paridise”
4 of 5 stars Reviewed October 12, 2004

Was a wondreful Hotel, and had great rooms. I had the greatest view of the bay, and the staff were nice and very polite.
If you go you won't be disipointed.

  • Stayed March 2004
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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English first
Alpine, CA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 23, 2004

We spent 7 nights through the 16th of September. The room, service and view were wonderful. Hotel employees were exceptionally helpful. The ocean front rooms are the way to go. I cannot imagine anyone not enjoying this hotel unless they are used to 5 star hotels. This is the best Hilo has to offer and highly recommended by me.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed September 23, 2004

I've stayed here 3 times, so I suppose it can't be *that* bad. The rooms are largeish and have balconies, which is definitely a plus, but there's certainly nothing special about them. The last room I had smelled like something had died in it, and the lobby always stinks. Unfortunately, the neighbouring Naniloa and Uncle Billy's are about the same standard. I'm definitely going to try one of the B&Bs or smaller, downtown hotels next time - I'll let you know how I get on!

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uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 18, 2004

After spending 2 nights at one of the highest rated (on tripadvisor) B&Bs in Hilo we decided to spend a further 2 nights in one of the hotels, as there was a lot of sight seeing we still wanted to do on this very interesting side of the island. Having read the bad reports about the hotels we were a little worried. we first had a look at a couple of rooms at the Naniloa, but found them quite shabby and smelly and the desk staff pretty rude and unhelpful, so decided not to take the rooms. We then tried the Hilo hawaiian, where we immediately received a very warm welcome from the staff who gave us the choice of two beautiful rooms. we took one overlooking the bay with a wonderful view, it was very clean and a good size. All the hotel staff were friendly and helpful and the breakfast was good. we actually enjoyed our stay here better than in the B&B were we felt a bit uncomfortable- (at the B&B we were told to remove our shoes on arrival before entering our room, that breakfast was served at 7.30 and were unceremoniously urged out of our room early on the morning of our departure).
We can't understand why there are so many bad reports on this hotel, we found it wonderful and excellent value and given the chance we would certainly stay there again!!

  • Stayed March 2004
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
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A TripAdvisor Member
1 of 5 stars Reviewed August 15, 2004

The place looks good on the outside, but the room need major cleaning, carpet stinks, aunts and bugs everywhere. Don't waste your money here.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Official Description (provided by the hotel):
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii

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