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“Popular with Locals, convenient for Volcano Tours.” 3 of 5 stars
Review of Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
3.5 of 5 Hotel   |   71 Banyan Drive, Hilo, Island of Hawaii, HI 96720   |  
Hotel amenities
Ranked #4 of 8 Hotels in Hilo
Sydney AU
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Popular with Locals, convenient for Volcano Tours.”
3 of 5 stars Reviewed January 2, 2012

Stayed two night here to do the Volcano tour as well as avoid the APEC closures and hassles in Oahu. Found the hotel a 3 star equivalent - it was clean and reasonably quiet. Many domestic Hawaiin tourists use it. Exec Chef was the originator of the restaurant at Regent Hotel (Now Four Seasons) in Sydney and was very passionalte. We found the buffet meals quite good. It is not a hotel on a par with the hotels of Maui or Oahu, but it is also not a majpr tourist are - it is the wet side of Big Island, but I recommend it a a little different. We had no issues, nothing to complain of and would go back.

Room Tip: Anything on the bay front side is best, higher for better views but no really that important.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,074 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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Hong Kong, China
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 2, 2012

There is not a great deal of choice of accommodation in Hilo, so we went for the hotel on the seashore oiption. The hotel is in a nice position amongst parkland, right on the waters edge. The hotel needs a serious makover, it apparently has had one in the lobby area recently but the corridors and guest rooms are all very tired and well worn. The air con was noisey and smelled musty and the finish in the rooms was very dated especially the bathroom. There was no inroom safe and no minibar. The view was very nice and the balcony was a good size. The staff were ok at the front desk, but somewhat confused in the dining room, our food was lukewarm when we got it and it was a souless experience in the restaurant. This could be a nice hotel, but it needs a lot of investment in the halls and guest rooms, which feel old and tired.

Room Tip: All the rooms need to be upgraded and redecorated. Rooms at ocean side are quieter and have a nice v...
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starkville, Mississippi
Top Contributor
77 reviews 77 reviews
75 hotel reviews
Reviews in 54 cities Reviews in 54 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed January 1, 2012

We stayed here for two nights after attending a conference at the Hilton Waikoloa. We stayed at 4 different hotels during our 10 days but the Hilton was the only hotel we would not stay at again.

Pros: Location: We found it a good base for driving into Volcano National Park. The bar downstairs was okay with a nice view but lacked Hawaiiana. Hotel View: great view on the bay and nice area for morning jog or walking in the evening. We booked a bay view room on the advice of other tripadvisor reviewers and that was excellent. Parking was good. Cleanliness: our room was clean. Hallways, elevators and lobby were clean. Did not use housekeeping.

Con: well, we had higher hopes for the bar. Rooms were tired and dated.

Room Tip: Hilo Bay view room if you will be there to enjoy it at all.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Diego, CA
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 1, 2012

We stayed the night in Hilo as we had spent the day exploring Volcano National Park. We booked a room at this hotel because it was the best choice for the price (around $100/night). Our first room faced the front of the hotel and was a little dark so we ended up "upgrading" for $15 to a Bay Front room which was worth it. The carpet was worn, the bed spreads were those old polyester type, and the room in general was quite dated. However, they did have flat screen TVs in the room and good cable TV. The staff was pleasant and professional. We also enjoyed the $37 buffet dinner (we were there on a Friday) that had prime rib and crab legs. The executive chef at this restaurant was working behind the buffet and was very friendly. He was sincere about wanting to make sure you were enjoying the dinner. If you feel like indulging, I would recommend tis hotel buffet dinner. Given the relatively low price and lack of great choices in Hilo, I would stay at this hotel again if I had to go to Hilo. My advice if you're doing the Volcano Park for the day is to drive to a nicer resort in Kona. You're not missing much if you miss out on Hilo.

Room Tip: Make sure you get a bay front room, even for a small upgrade charge.
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Frydek-Mistek, Czech Republic
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 24, 2011

I stayded for 3 nights in this hotel and I was satisfied. Room was outdated but clean and comfortable and this hotel has a nice atmosphere. The location of this hotel is very good with easy access to the downtown.
I loved birds singing during the sundown I could it in my balcony - It was so great!

  • Stayed April 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oxford, Mississippi
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed December 22, 2011

We stayed in the Hotel Dec. 17-18 and found the hotel rather unpleasant. The room smelled of mold an the card keys repeatedly failed. Our family ate in the bar restaurant. I ordered a steak "rare" and it came back "well done." The Chinese woman at the front desk was rude and had no idea about how to great guests or be pleasant to customers. When we explained how at the time of the reservation the hotel billed my credit card more than she had on her record, she simply said "You talk to your credit card company." and provided no help trying to sort out why the hotel reservations people may have added the extra charges. The view and the location were good, but I would look elsewhere to stay or eat.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
116 reviews 116 reviews
93 hotel reviews
Reviews in 98 cities Reviews in 98 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed December 22, 2011

We stayed 2 nights at the Hilo Hawaiian Hotel – having arrived late in the day from Volcano and Puna.

Our room which was a good size was on the garden/street side of the building where we were serenaded by coqui frogs in the evening and birds in the morning and late afternoon. The downside of being on this side of the hotel is that the rooms have no fridge – we kept our milk cold in the ice bucket! The corridor leading to our room was very long and dreary – in desperate need of a makeover. Parking is very convenient and free.

The location is quiet and leafy – huge banyan trees planted by 1930s celebrities line Banyan Drive with parks and Coconut Island nearby. However it is a long way from central Hilo.

One evening we ate in the restaurant which was very good value – especially the chocolate brownie/ice cream dessert to share.

Stayed November 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Official Description (provided by the hotel):
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii

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