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“Quaint place” 4 of 5 stars
Review of The Inn at Kulaniapia Falls

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The Inn at Kulaniapia Falls
3.5 of 5 Inn   |   100 Kulaniapia Drive, P.O. Box 646, Hilo, Island of Hawaii, HI 96721   |  
Hotel amenities
Ranked #9 of 18 Hilo B&B and Inns
GreenLeadersPlatinum level
Honolulu, Hawaii, USA
1 review
“Quaint place”
4 of 5 stars Reviewed January 24, 2013

I spent a night here before flying back to Honolulu. I had originally found the place on line early last year, but waited too long to make a decision and it sold out. I was intrigued by the idea that they generate their own power with a hydroelectric generator.
It is a bit of a drive up into the agricultural land outside of Hilo, but it's not too far. The walk on the path and relaxing to the sound of the waterfall, it's a very laid back place to just enjoy.
The room was clean, but there are small signs of wear present. Most people probably would not notice. I had to catch an early flight so I missed out on the breakfast.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Rayleigh, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 18, 2013

We stayed at this Inn in Dec 12/ jan 13 , on the whole its a nice place and the girls who did the breakfast cooking were really nice. We never saw the owner in the two weeks we were there . The down side to this place is the drive up to it , the road is not very good in places and its quite a long drive, which means you need to take out with you whatever you need for the day because its a long way to keep coming back and forth. We did suffer an earthquake while we were there but thats not their fault. The room we had was the Jamine room which was very nice and adequate but I dont think the daily cleaning of it was of a very good standard, I dont think the shower and sink were cleaned at all in two weeks , only the towels were changed and I had to look for a mop to do the wooden floors myself because they were getting so dusty. On the whole all I can say is that it was OK but I would not stay gain.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waikoloa, Hawaii
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 17, 2013

I booked a room with "Len", "Lenny" earlier this month. Planned an overnight getaway from the other side of the Island, where I live. Wanted a quiet, peaceful getaway, away from the hustle and bustle of the holiday hotel guests I've been serving at my job the past few weeks.

The Harmony room turned out to be a sleep room with a thin wooden door that adjoined a communal ktichen, dining room, sitting area. I knew from the minute we viewed the room it wouldn't be private and quiet enough for my liking. I immediately called Len to voice my dissatisfaction. He was offended, said "What were you expecting, a house?" He encouraged me to walk the property for 10 min and reconsider, which I did. I called him back, told him it wasn't what I'd expected. He said, "Go. Leave. I don't want you staying here anyway." So much for customer service.

We never even unloaded our bags. All we did is view the room and talk to the housekeeper who was inside cleaning. Len didn't offer to show us another room, nor did he take the time to talk walk outside to talk to us in person. He did, however, charge my credit card in full. I have disputed the charge and fully expect it to be credited. Buyer beware!

Room Tip: The sleep rooms are in houses on the property that have been divided up into small bed and breakfast...
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
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Toronto, Ontario
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2013

My wife and I recently stayed at the Inn at Kulaniapia Falls in the Prince Kalakaua room. The Inn itself is in wonderful condition and the area is beautiful and serene. The room was spacious and clean and in our opinion was better than the room we stayed in at the 4-star resort in Kona a few nights earlier. We also opted to have a RMT come by our room to give us massages; which I must say was money well spent.

The breakfast was also very good, with lots of fresh fruit, eggs and macadamian nut waffles. I'm not a coffee drinker but my wife simply adored the coffee; mind you, coffee in most places in Hawaii is very good. The young lady who prepared our breakfast very nice and hospitable; as were Len and Jane.

In terms of negatives, there are a couple, but nothing serious. Firstly, part of the trip to the inn, the road is either very narrow or unfinished, so expect a slow, bumpy ride. The directions on the website are good and there is some signage along the way, which are helpful. Lastly, there is no air conditioning or a tv in the room. While there is a tv in the lounge downstairs, you do run the risk of getting bit my mosquitos.

Overall, our stay at the inn was very nice experience and we would definitely stay there again the next time we are in Hilo.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
78 reviews 78 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 10, 2013

My husband and I had the pleasure of staying one night at Kulaniapia. My cousin and her husband, who live in Kona recommended it. And, yes, they were right. We had breathtaking views of the water fall. Quick hikes were had in the morning and evening to waterfall and gardens. A nice stretchy yoga class in the morning. A wonderful personalized breakfast by our pagoda's cook and housekeeper. We would have stayed another night if they were not booked. I would love to come here again. It's the perfect way to adjust to island time.

Room Tip: Yes its a little pricey, but spend the extra $10 and go for the room overlooking the falls. You get...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed January 9, 2013

Our family reserved the Pikake and Maile rooms. The view was outstanding, the rooms were decorated very well and very clean. The owners, Len and Jane, are there if you need them but give you complete privacy. We enjoyed walking the fantastic paths down to the waterfalls! In the morning we had coffee on our balcony, perfect. Breakfast is prepared and served by Lea, she is a real gem. I had a delicious waffle, eggs, fresh fruit and coffee, great! I am so glad that I didn't miss staying at this bed and breakfast while on the island. Even the drive to it is amazing through the macadamia nut trees. I want to go back!!! I remember when I first walked in, it was that nice clean smell of freshly polished wood. And then that aroma of waffles and coffee in the morning. Our family loved it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ocala, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 3, 2013

The Inn at Kulaniapia Falls is situated in a gorgeous area-with their own waterfall right out your door! I would say the property outdoors deserves 5 stars and is the reason I chose to stay there for over a week. This B&B is very Zen, perhaps not for a city slicker that expects plenty of attention; more of a great retreat. Upon your arrival you are directed by a previous email to a board hung above a welcoming bench area-it gves you your room name in one of the three homes that are offered on the beautiful property. It is at your leisure that you find your room and carry your things to it. The key will be in the door. Mornings you are greeted with a great breakfast by an experienced, wonderful staff including local fresh fruit, toast, waffles eggs any way you like-all prepared in your residence's common area /kitchen. Very yummy and a brilliant way to start the day!
As far as the rooms-they are pulled together with interesting furnishings, great sheets, yet a bit lacking in the details for more than a 3 * rating. I am an interior designer that has helped during some of the renovation and design of The Inn at Little Washington a true 5 * Inn-so I may hold a higher standard for anything over 3*. At The Inn at Kulanapia Falls-they do attempt to emulate more-just not quite there yet. Although I am certain they are head and heels above other accomodations in the town of Hilo, as I did look at a few. Most have seen a better day.
Overall-all rooms were clean and thoughtfully presented.The Inn, I rate at 3 * for various reasons-which was fine for what i needed, wanted and expected- even though the location was a 5*-Here are just a few reasons why-
They could have a bit thicker towels (although they had fresh clean towels as often as you needed them-just let the cooks know in the morning as they also tidy your room) upgraded faucets, shower heads especially need to be upgraded , the soap dispenser in the showers is a good idea -maybe--but is cheap-and not always reliable. I know it is more $$ to have beautiful soaps with the Inns name-yet those are the finished touches that bring a place to a higher level of credibility and finally more solid bedroom doors to block sound with less dated door knobs to compliment the feel they are hoping to create. Perhaps much of that may be a reflection of what is available on the island.
The rooms are not all the same size-I stayed in the Orchid and the Pakake both in the gorgeous Harmony house. The second floor Pakake had a great little balcony which over looked the waterfall. The Orchid on the first floor was larger yet no balcony and the TV was out until 5 days after I left according to the note on it-(that was the kind of detail I would not expect from a higher rated B & B-to me the details are what make a difference )
I was fortunate enough to actually meet the owners (apparently a rare occurance according to other posts-yet i saw them often mowing etc. as well) who were very helpful on one occasion; accommodating and extremely welcoming. Len and Jane Sutton have a dream place and fortunate for the rest of us, are willing to share it as a B&B. The town Hilo is only 15 minutes away-relatively close for the island country -as my friends on the island were 30 minutes from town. There are great restaurants in town-my favorites-for lunches and dinners-Cafe Pesto and for pastries Moonstruck Cafe. Would I stay there again or recommend you stay there? Absolutely!

Room Tip: Again-second floor rooms best views-the sound of the waterfall is divine!!!! The grounds 5+++ stars...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Kulaniapia Falls

Address: 100 Kulaniapia Drive, P.O. Box 646, Hilo, Island of Hawaii, HI 96721
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 18 B&Bs / Inns in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Inn at Kulaniapia Falls 3.5*
Official Description (provided by the hotel):
A charming Inn offering 10 rooms or a private guest house. Three waterfalls and a botanical garden. ... more   less 
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Also Known As:
The Inn At Kulaniapia Falls Hotel Hilo
The Inn At Kulaniapia Falls Hilo, Hawaii

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