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“great location will improve” 3 of 5 stars
Review of Hilo Naniloa Hotel

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Hilo Naniloa Hotel
2.0 of 5 Resort   |   93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)   |  
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Ranked #5 of 8 Hotels in Hilo
adelaide
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“great location will improve”
3 of 5 stars Reviewed 1 week ago

fantastic location with the ocean views and balcony off the room
large room but like the rest of hotel is dated is in state of renovation with the outside and lounge areas to get the first attention room had a 70's feel but very comfortable and clean would stay again in a heartbeat!! great staff but if your looking for 5 star you will be disappointed but 2-3 is OK. good value for money wifi is only in lounge and lobby at this stage does not have any meal facilities or coffee bar etc at this stage but is close to others walking distance (100 yards) good restaurants nearby

Room Tip: get the ocean view rooms with the balcony great views!!
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 reviews from our community

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    10
    19
    35
    27
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Interesting Hotel ... it has this simplistic feel to it. Ocean view is amazing! However, hotel itself does not have much to offer except a quiet and reasonable stay. Front desk workers are amazing; they are extremely helpful and nice. Despite the renovation going on, the hotel is pretty quiet. Price is reasonable -- take the ocean view! It is worth it. I rated 3 stars because I only stayed for 1 night, and it was not enough to really experience the hotel. I will update my rating if I stay at the place again. 3 stars because the hotel itself did not have much to offer.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua, Hawaii
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

the room had a beautiful view the room was clean and comfortable the staff was awesome on return trips to the big island I would only stay at the naniloa. we enjoyed celebrating our 66 wedding aniversary

Room Tip: the view was the best
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Go with the renovated rooms. I had an ocean view room and everything was as in any other hotel. The lack of a phone in the room is no big deal to me. I have stayed at over 75 different hotels and don't remember ever using the phone. I love it.

Stayed April 2015, traveled on business
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Island of Hawaii, Hawaii
1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed at the Naniloa for the second time and we had a beautiful Ocean View room. It was a treat. Even though the hotel is being remodeled, there was no noise at all. The staff was very friendly and there was complimentary coffee and lemon water. The perfect getaway to relax. Very clean!! We watched the whales from our deck! We will be back!!

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly, Idaho, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 23, 2015

We stayed here for two nights. We were told there was wifi in the rooms - False. We were told the rooms were recently updated - False. The bed skirts were filthy. The next day after our first night when they had made up our room they picked up the towels and rehung them wet. No new ones.

Now for the plus side. $95 a night was not a bad price. The view out our balcony was beyond awesome. The grounds were very nicely kept. While this place is not a 3 or 4 star place I would probably stay here again.

  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosaville, Australia
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 19, 2015

This hotel doesn't pretend to be a 5 star hotel and was actually better than we expected, especially after reading the reviews. It is well positioned on the water and within walking distance to some nice restaurants and park areas. Yes there are renovations going on but it does have the potential to be a good hotel (hopefully they don't put up their tariffs when they are done!!).

We decided to go for a corner water front unit and are glad that we did, the view is fantastic and we enjoyed watching dolphins and turtles swim and whales breach from our balcony. The cost of this room is not much more and is worth the extra just for the view. The room is sparsely furnished and could do with a mat or something on the floor but other than that it was a really good size and the bathroom was nice. The position of the aircon duct though was behind the pillows on the bed so if you have the aircon on you end up with a very cold head!!

They are updating the wifi and although on the first night we were unable to get wifi in our room we could on the second night.

Like other reviews we did find it a little frustrating that there was no phone in the room and the position of the TV is unusual. Every time you needed to ask reception something you had to leave your room and go downstairs and the lifts are not that fast. We decided to have drinks in the room but there were no wine glasses or bottle opener so we had to go downstairs to reception to ask for some but were told that they don't have wine glasses (even though they give you an ice bucket) so we had to drink from plastic cups they provide in the bathroom. I find this a little strange for a hotel. I also found it a little stingy that you get plastic disposable cups in the bathroom to use and not glass.

There was no ironing board or iron in the room nor is there a compendium telling you what is available for use in the hotel (such as a laundry room) or amenities in the area. These items would be a helpful addition.

Our fridge broke down while we were there but it was promptly fixed and staff are very friendly and helpful.

Hilo is definitely not known for upmarket accommodation so you really are not going to get much better anywhere else. Overall we were very happy and would definitely stay there again as the rate was reasonable.

Room Tip: Go for a corner suite with ocean view, especially if you are staying longer
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
Official Description (provided by the hotel):
Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations, sundeck and pool, golf course, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel each guest receives a free round of 9-hole of golf for every day of your stay! ... more   less 
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii

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