We responded to the hotel survey received after we departed. I commented that the rooms need updating by getting rid of the dormitory style desk, add a phone, install carpet on the floor. I failed to add that the door to the room is not tight as one can see light around it when closed. The door to the adjoining room was paper thin as we could hear our neighbors whether we wanted to or not.The hallways are tiled so sound like echo chambers when people talk in the halls. Need carpet or sound deadening. Elevators are probably original from the early 60's and show their age (very old). I would replace them first. Manager responded to my survey comments. The first areas to be updated are the lobby and meeting rooms. Elevators to be updated in the 3rd quarter this year. (Why wait?) The inland tower will be the first tower to have rooms renovated.
My suggestion to anyone considering staying at this hotel is NOT to stay here until renovations are complete, sometime after 2016. Comments made by others are right on. We wouldn't consider staying here again given the current condition of the hotel..
- Official Description (provided by the hotel):
- Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations, sundeck and pool, golf course, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel each guest receives a free round of 9-hole of golf for every day of your stay! ... more less
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- Also Known As:
- Naniloa Volcanoes Hotel Hilo
- Hawaii Naniloa Hotel Hilo
- Naniloa Volcanoes Hilo
- Hi Naniloa Hotel Hilo
- Hilo Naniloa Hotel Hawaii