Shame on the owner for keeping this place open while undergoing restructuring. I am a Kama`aina who has been to this hotel in the past, and it is far from the classy place it used to be. My "ocean view" room had a fantastic view of the "molding, filthy with trash and cigarette butts' rooftops....and an obstructed view of the bay....you could get a glimpse of the ocean if you stretched your head and looked around the corner railing.....No soap, no coffee in my room.When I told the front desk, they said that it should all be in my room. (I already knew that). Nevertheless, I didn't get any soap or coffee. The elevator carpet was beyond filthy/disgusting as was the rusting/dust incrusted "air" vent on the ceiling. The TV wasn't working, even after maintenance came and "fixed" it. They didn't even have the courtesy to mention on their website that their restaurant was shut down...even though they listed the breakfast menu.
This used to be a great place and perhaps it will be again. In the meantime, they should have some respect and shut the place down until it's presentable.
It really was the first time I've ever left a place feeling ripped off. I would never recommend this place to anyone, as it is.
- Also Known As:
- Naniloa Volcanoes Hotel Hilo
- Naniloa Volcanoes Hotel
- Hawaii Naniloa Hotel Hilo
- Naniloa Volcanoes Hilo
- Hi Naniloa Hotel Hilo
- Naniloa Volcanoes Resort Hilo, Hawaii
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