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Naniloa Volcanoes Resort: Traveler Reviews

2.0 of 5
93 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Hotel amenities
Naniloa Volcanoes Resort
Ranked #5 of 8 hotels in Hilo
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265 reviews from our community

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Traveler rating
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    53
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Date Rating
San Antonio, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Glamour Shots...Flattering Photography!”
3 of 5 stars Reviewed October 15, 2012

The professional pictures of this property does it a ton of unmerited favors! Front desk staff repeatedly apologized for being short staffed, and seemed to have more than one person could handle. Only one of the three elevators worked MOST of the time. The structure seems to be very old and it takes more than paint and bathroom tile to count a room as renovated. For the price per night this property should be in much better condition and fully staffed.

Room Tip: Pay the extra for a "renovated" room...renovated was a generous word, so I cringe to think...
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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
“Bring your rose-colored glasses”
3 of 5 stars Reviewed October 2, 2012

This hotel, from what I understand, has been in the midst of a renovation for a few years. It is obvious! However, if you are going to stay in Hilo (not many reason to stay in Hilo, unless you need to save money and/or going to the Volcanoes for more than one day) this is the hotel to stay. All other hotels are "local apartments" or very rundown. Our actual room was 2 double beds with a nice size balcony with beautiful view of the bay and Mauna Kea (this is considered "Oceanview") It was recently renovated with nice linens, dorm-style furniture, a beautiful bathroom, and nice artwork. The pool was nice, although no lounge chairs, just patio tables and chairs. Overall a decent place to stay for a night or two.

Room Tip: Choose "Oceanview" the view is awesome and worth the extra $20!
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rcglm about Naniloa Volcanoes Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Big Sky, Montana
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
14 helpful votes 14 helpful votes
“Fine for a few nights.”
3 of 5 stars Reviewed September 30, 2012

Stayed here to be near volcano park. I was very worried after reading reviews. But it was fine. It's clearly not a fancy resort. But it comparable to a basic hotel (super 8 etc.) and it's in a great location. We had a partial harbor view which was great. The rooms are very basic but they are clean. You get a fridge, flat screen tv, updated bathroom, low end shampoo/conditioner, very old hair dryer, and coffee pot. Windows didn't open, the beds are old and so soft I was surprised we could walk the next day, and there is a sheet with no extra blankets in the room (I froze). The cheesiest part to me was continental breakfast. It was coffee, tea, white/wheat bread, and muffins. The smallest plates imaginable and a sigh that says "one trip only". Oh, and no wi-if in the rooms. They will give you a cable to get access in your room but for wifi you have to go to the lobby. The pool is tiny and we didn't see anyone use it. There are some beautiful areas to walk to in the area (park area along the coast). All and all, it's fine and we would probably stay again because it was clean. Just be prepared for something very basic. The elevators were a joke. Be patient. One went to whatever floor it wanted and the other 2 were unbelievable slow. And the hallways are all tile which means when people slam doors, IT iS LOUD! Another cheesy move: you can use a microwave in the lobby... For a dollar. Again, nothing fancy and certainly not a resort. Although the others nearby didn't look much better.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“OK”
3 of 5 stars Reviewed September 29, 2012

What a shame - in its day this would have been a great hotel but its been left to deteriorate over the years. Restoration work is being done but its not the best - this hotel does have great potential.

Pros:
Location is fantastic - the sunsets over Hilo Bay are not to be missed.
Staff - friendly and helpful
Reasonable price: if you are looking for a cheap stay for a night then this is good

Cons:
Rooms disappointing - not that clean, the floors and windows especially were really dirty (couldn't actually see out of the window it was so dirty). The bathrooms are large but cheap renovation as was the superficial paint job trying to make it look like a boutique hotel. Just didn't understand why the TV was placed so high up.
Elevators - dreadful, slow was an understatement, only 1 worked out of 3 and even that had sign on it saying there were problems with closing the doors (it took 4 attempts to close them and get going).

Would I stay there again - NO - if you want budget then its fine

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mesa, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beautiful Sunset”
3 of 5 stars Reviewed September 17, 2012

We stayed for 3 nights and they were in the process of remodeling, they had painted the outside. Give them a plus for that, the rooms are clean. The Lobby was nice and the front desk was very helpful and other employees were friendly. We stayed on the 8th floor with ocean view, had great scenery and beautiful sunsets, It was quiet and enjoyed sitting on the lanai. We will go back to see and enjoy the view out of our room and travel the island.

Room Tip: Ocean view the best....
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dunker00 about Naniloa Volcanoes Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Naniloa Volcanoes Resort

Also Known As:
Naniloa Volcanoes Hotel Hilo
Naniloa Volcanoes Hotel
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Naniloa Volcanoes Resort Hilo, Hawaii
Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720
Region: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Beach Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Hilo
Price Range: $$
Hotel Class:2 star (2*)
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