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“The good the bad and the ugly!” 1 of 5 stars
Review of Uncle Billy's Hilo Bay Hotel

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Uncle Billy's Hilo Bay Hotel
2.0 of 5 Hotel   |   87 Banyan Dr., Hilo, Island of Hawaii, HI 96720   |  
Hotel amenities
Ranked #5 of 8 Hotels in Hilo
Kona
1 review
2 helpful votes 2 helpful votes
“The good the bad and the ugly!”
1 of 5 stars Reviewed January 22, 2013

The reservation's desk quoted us one price for one of their renovated rooms. When we arrived we were told that the renovated rooms were more expensive. So for fifteen dollars more we took the what they called the supreme room,aka the renovated room. When we arrived at our room we were shocked to see the rooms apperance. I thought they had made a mistake and given us one of the old rooms. The maid in the hallway confirmed that it really was a superior room. The rooms are very old and outdated, the beds are uncomfortable and It's all true about the really loud birds and frogs, bring your ear plugs because you will need them. The good; the location was nice because of Bayan dr and the oriental garden but thats about it.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 20, 2013

the good: Great location for getting to downtown hilo, and to volcano national park...Check in was seemless...I got a room with a double bed and a sofa bed...Stay away from that sofa bed, it neither comfortable, ,and quite noisy..It should be thrown out of all the rooms. There isnt even a blanket near nor on the sofa bed, nor in the closet for the sofa beds....I was able to go back to the reception and change for 2 double beds. The receptionist downstairs was really helpful in changing the room for me..There is a laundry room available, and breakfast in the morning which was a nice touch...Rooms were clean, but the Aircon in the room was really really loud...Had nice hot water from the shower, and the rooms were cleaned every day...For $70 a night it wasnt bad...All i wanted was a clean room, and somewhere to lie my head...Rooms were cleaned every day, and the kitchenette was a nice touch...

the Bad: Parking wasnt great...Give or take 40 stalls..Not once was i able to park in the parking lot, everyday i was parked on the street..It seems around 6pm everyone is coming back from their sightseeing adventures...Parking was free in the parking lot if you could find it...

the Ugly: I hardly slept at nights....My balcony overlooked the garden..At nights you could here 100's of birds in the trees that were really really really loud...And along with a species of frog that was accidentally introduced into hawaii called a Coqui frog...The frogs croaked all night....so between the frogs, and the birds made for a sleepless night at times... Closing the sliding glass door, and the window shutters does no good...

Other than that, for the price its a reasonable place to stay.....

Room Tip: That garden view is really loud with the frogs and birds at night...Dont know if its possible, but t...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 4, 2013 via mobile

I always stay here out of habit. The Internet price is reasonable. It is away from the street being on the bay. But the frogs are VERY NOISY. The breakfast is ok for continental. The staff is very friendly.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

I don't know what people are complaining about. If you want nice, resort style hotel then you shouldn't come to Hilo. All the resort style hotels are on kona side.

Uncle billy is slightly old but clean. We stayed one night and didn't spend much time in the hotel, since my main purpose is to see big island, not spend time in the hotel.

If you are like me who just want a affordable and comfortable bed after a long day of activities, then this hotel is for you. It also provide free breakfast and free wifi which is great value for $90. I can save some money and spend them on other activities such as the helicopter tour for the volcano.

Hilo is close to rainbow falls, zip line, Akaka falls and the helicopter for volcano departs from Hilo airport, so I definitely recommend people to spend at least one night at Hilo.

Uncle billy meets all my needs and I will come back when I visit big island again.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 31, 2012

check in was at 3:00, we didn't get in the room until 4--and it was horrible. It is cheap and if you don't mind old and worn out, ceiling tiles open above, wasn't sure what was in the ceiling??? I would never stay there again.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Northern California
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 30, 2012

This place is quirky and old, but in a charming kind of way. We liked it because it was inexpensive, friendly, and the only hotel in Hawaii that is Hawaiian family owned. The provided a simple breakfast, which is helpful. The location is great, walking distance to old town Hilo and the charming bay, Farmer's market, Coconut Island and the beautiful Queen Liliuokalani Gardens. If you aren't going to spend all day in your hotel and want to save money, like we do, Uncle Billy's is a very good choice.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 3, 2012 via mobile

We are currently on third of 4 days. I was pleasantly surprised with the room, since others said it was so bad. Our number one thing in a hotel is cleanliness, and it is clean. We reserved a garden view room and were given an ocean view corner room at the same price without even asking for an upgrade! The view is amazing. Perhaps you complainers should have stayed at the Hilton down the street at three times the price. And complaining about breakfast!? Come on people. It is free. Again, if you want something nicer, go down the street and spend twelve dollars or more per person. To sum it up, if you are here to sightsee like my husband and I, and not spend time sitting in a hotel, I suggest staying here and saving your money to see the many great things Hawaii has to offer.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Uncle Billy's Hilo Bay Hotel

Address: 87 Banyan Dr., Hilo, Island of Hawaii, HI 96720
Location: United States > Hawaii > Island of Hawaii > Hilo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Hilo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Uncle Billy's Hilo Bay Hotel 2*
Number of rooms: 144
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Also Known As:
Uncle Billys Hilo Bay Hotel
Uncle Billy's Hilo Bay Hotel Hawaii

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