We ate here twice during our stay in Hilo - tried it on the recommendation of Trip Advisor and a guidebook.
I would have given this restaurant a higher rating, with the exception of the "rigidity" of the chef.
It can be very hot and noisy inside, so I suggest you sit outside if you can. If it is raining (as it often does in HIlo) you will want to avoid the edges of the awning or you might get dripped on. Mosquito repellent is also recommended.
Service can be spotty - the staff is very nice, but they can be slow and forgetful. We saw many people bring wine - there is no corkage fee and they are very nice about providing glasses and opening the bottle and pouring for you.
We had the ravioli with gorgonzola sauce the first time, and it was very good, so we decided to go back and eat there a second time.
My husband does not like angel hair pasta. The chicken dish is prepare with angel hair pasta in a red sauce (the same sauce used for other dishes with penne). He asked if it would be possible to substitute the penne for the angel hair. The waitress was very glum and said she would ask, but it was likely that the chef would refuse, and he did.
This was not really a special request - he was preparing penne for other dishes, and it was the same sauce. My husband ordered it anyway, but he did not enjoy the pasta (just doesn't like the texture).
Both meals on this second visit were not as hot as they should have been (I had the ravioli again) - We waited a very long time, so it was probably because the waitress did not pick them up when they were ready.
They are also very stingy with the garlic bread served with the meal (one small piece). It is a shame because this could be an outstanding gem, but the chef needs to learn to be a bit more flexible.
If you like home-made raviolis and authentic italian food, it is worth giving this restaurant a chance - just do not DARE to ask for any modifications to the menu.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.