The staff was over the top. They were well trained to help every customer's need and not say no unless you ask to leave a night or two early (and not get dinged). Truly, the service was exceptional including the spa, front desk, and valet staff.
The hotel's location was premium and hotel looked nice but there are areas that needed attention. The bathrooms were very large and nice. The hallways (6th-8thfloor) near the rooms ending in 40-50 stunk like a burnt down house. The rooms were large but lacked a dresser. The beds were hard and pillows too mushy. I asked for a more firm pillow. Housekeeping brought one that was so thick my head would have been propped up 90 degrees during the night.
The rooms lacked a true ac and were very warm during the night. I did not sleep well any of the nights. The temperatures have been very warm during the day and have not been cooling off until 10p at night. If you opened your windows at night, you would hear the chatter by the fire pit.
The rooms lacked proper lighting. Other than two night stand lamps, there was one large overhead light. If one person in your party wanted to sleep, they would have to sleep with the lights on or the other person would be sitting in the dark. There were no separate light switches for the entry area or floor stand lights next to the chairs.
Behind the hotel was a large red tram which took passengers to a height of 10,000 feet. Views were unbelievable. You could use the tram ticket to ride the smaller gondola (next to the hotel) for free. The town center of Teton village had free shows at 5p Tues-Th. The Raptor Wednesday show was spectacular.
For those arriving at the airport who have never been to Jackson Hole, please note there were two ways to get to the Four Seasons. The map showed it a shorter route if you exit the airport to the North. This road was part dirt and very desolate. The other route was exited to the South, drive thru the town of Jackson Hole and continue to Teton Village.
The roads were paved and well lit with descent signs. If you exit to the North, there was no sign of life. It was a bit worrisome coming from a larger city. The hotel operator was very helpful finding my way back to civilization. If you rent a car from Alamo, the facility was located in the city of Jackson Hole and not at the airport.
The concierge was helpful when I inquired about the Raptor show. She provided additional information at a very rapid pace. When I failed to absorb the details, she gave me a dirty look. I gained her less than worthy award. The valet service was top notch. They were prompt, helpful, and light hearted. The haircut from the spa was sub-par. The cut was uneven.
If you plan on driving the Loop around Yellowstone, allow 11-12 hours. Old faithful goes off every 90 minutes and the road east of Mammoth is under construction for 10-15 miles. Expect two 30 minute delays.
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- Also Known As:
- Four Seasons Resort Jackson Hole Hotel Teton Village
- 4 Seasons Resort Jackson Hole
- Four Seasons Teton Village
- Teton Village Four Seasons
- Four Seasons Resort And Residences Jackson Hole Teton Village