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“Off their game in August” 3 of 5 stars
Review of Four Seasons Resort and Residences Jackson Hole

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Four Seasons Resort and Residences Jackson Hole
5.0 of 5 Hotel   |   7680 Granite Loop Road, PO Box 544, Teton Village, WY 83025   |  
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Slope Side Ski Package
Ranked #1 of 6 Hotels in Teton Village
Dallas, Texas
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Off their game in August”
3 of 5 stars Reviewed August 31, 2013

While the Four Seasons Jackson Hole Teton Village is a beautiful property in a great location the food and beverage group were really lacking on this trip. Breakfast was a disaster every morning beginning with bad coffee to the omelette chefs inability to make an omelette without either burning it brown or leaving it raw in the middle. Tried to also order a la carte and the waitress took 45 minutes to bring me my order and then it was not right. After a beautiful walk on the Snake River we would return to sit out by the pool and have lunch daily. Again, wait staff was bad for food and beverage service. They were good at setting up your chair and towel right away but after that you were on your own. Many times we had to go to their desk and interrupt their intense conversations amongst themselves to ask for service. We would tell them that we had been waving at them and trying to get their attention but they were not noticing. Kind of felt ignored. Apologies were always free flowing but changes did not occur. After about the fourth day we found the food and beverage manager of the whole property. He did seem to get things straightened out and improvements started showing. Food quality was not as good as it was in summer of 2012. Less Organics, grassfed, free range items on the menu and it seemed like a whole more salt was being added this year than in 2012. Maybe they got a different chef? We try to go to places that are beautiful, luxurious, and offer healthy selections for food and fantastic service. In 2012 this was the case here but in 2013 food quality was not so good.

Our accommodations were beautiful and recently updated with new furnishings, art, rugs,etc. housekeeping did a great job. We stayed in the residences and we really enjoyed our villa. The lobby, bar, concierge, front desk, spa, and valet all did an outstanding job. All of this is expected in a Four Seasons. I scored them average though because the food and beverage service was amiss to the point that we were miserable....not a Four Seasons expected experience. I really hope this property gets back on track as it is lovely!

Room Tip: Both Valley View and Mountain Views are good but Valley Views include the drive way, valet, and park...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Fordyce, Arkansas
Top Contributor
169 reviews 169 reviews
59 hotel reviews
Reviews in 74 cities Reviews in 74 cities
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed August 27, 2013

This is a VERY nice resort, ideally located at the base of Jackson Hole Ski Resort in Teton Village. The service is outstanding and the décor is suited to the location with a western motif. The concierge and staff do an outstanding job of assisting guests with meal and outings. Of course, it is hideously expensive, and when you are paying the kind of money it takes to stay here, you expect everything to be perfect and unfortunately it wasn't, hence the four stars.

We stayed in conjunction with our 30th anniversary and my wife's birthday. She loves to have a view, and when booking the rooms, we had options of mountain view, valley view and resort view, in order of price. The valley view would have been perfectly fine and I expressly asked if our room would be high enough to have a view. I was told it was a fifth floor room; perfect. What they neglected to say was that the lobby is on the fourth floor. Now, there is no floor beneath the lobby, but if you follow the resort to the base of the mountain, perhaps there is room for three floors below the lobby. Unfortunately, my fifth floor room was ground level, looking into the back of shrubbery. In other words, no view. Perhaps reservations were through Four Seasons central reservations, by an agent with no knowledge of the hotel layout. All I know is that I paid a premium for a view that did not exist.

I've about given up on expecting free Wi-Fi, even in hotels that charge $1,000/night, but this is the first time I've been given two options for Wi-Fi, $10/night for normal Wi-Fi, and $18/night for super duper fast Wi-Fi. Sucker that I am, I opted for the $18 option. Not only was it not fast, but it was constantly dropping the signal. Granted, when I pointed that out at check-out, they deleted the charges. Also, $30 a night for valet, seems a little bit over the top during the summer, when it is not crowded and you are surrounded by wide, open spaces. Between the internet and the valet charges, I felt a little bit gouged.

Our dinner at Westbank Grill was supposed to include birthday cake for my wife, but they forgot. Upon discovering the error, they apologized profusely and sent a bottle of champagne to the room as an apology.

My son and his wife booked a fly fishing excursion through the hotel. They were told to meet their guide in the lobby at 8:00 a.m. At 8:30, after inquiring several times, they were finally told that the guide had been waiting on them at another location within the hotel since 7:45.

Don't get me wrong, this was by no means the vacation from Hell, but these seemingly minor issues, in the face of an astronomic bill, prevent me from giving an unqualified endorsement. The spa was excellent, the food was always very good and the service was outstanding. If I went back to Teton Village, I would likely stay here again, as the location is perfect and the service and staff were so gracious.

Room Tip: Realize that the lobby is on the fourth floor. You need to be on at least the sixth floor to have a...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, September 5, 2013
Thank you for your feedback. We sincerely appreciate your thoughts and we will for sure share with the team. We do hope to welcome you back again soon and Happy Anniversary & Birthday!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 25, 2013

This is a beautiful, understated, luxurious resort. The outdoor decks with fire pits, blankets and the gorgeous view of the mountains is breathtaking. Our favorite hang out was The Handle Bar, enjoying cocktails, bar fare and outstanding deserts. You can be casual here...it is Wyoming after all. You are in walking distance to the tram and local tourist shops. It's much more low key and less busy in the summer, which at times will make you feel like you own the place.

Without question, it has the best location for snow skiing, but you will pay for it, too. Simply outstanding service, delivering everything you'd expect at the Four Seasons.

You should have a car here since other sites, float trips, downtown, etc. are not within walking distance.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, September 5, 2013
Thank you for your feedback and we are happy to know you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houma, Louisiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 25, 2013

This resort was the perfect location. The staff was friendly and accommodating. The concierge was excellent and informative, planned the perfect itinerary for our family. The restaurant West Bank was delicious. Our view was lovely.This resort is a true five star quality. We will visit this resort again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Massachusetts
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 of 5 stars Reviewed August 25, 2013

The location of the hotel is perfect. The rooms have nice views and are spacious. The food in the restaurants is expensive but good. The staff is very accommodating, helpful, and friendly. Our only complaint which was rectified is the charge for WIFI, $18 per day. We do not believe such a hotel should ever charge for this and it was removed from the bill. As far as activities: A tour of Yellowstone, white water rafting; horseback riding ; mountain climbing up Rendezvous Mountain, Paragliding; Jenny Lake hike, and fishing the Snake River. We enjoyed it all, but the fishing was weak, small cutthroats.

Room Tip: View of the Mountain is preferred.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 21, 2013

The Jackson Hole Four Seasons was lovely. My family enjoyed spending some relaxing time at the pool, bar and restaurants (as well as our very comfortable room) while visiting the national parks. The pools were fun for the kids and provided some nice down time for the adults - with amazing views of the Tetons. We particularly enjoyed the outdoor fire pits that lined the patios during the cooler evenings just to relax in the evenings. There was SO much for the kids to do within a short walk in the village where the Four Seasons is located - Rock climbing walls, Trampoline bungee jumping, Disc golf and Mountain Biking. The kids scavenger hunt for the kids and the treats brought to the room made our trip all the more special!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 18, 2013

This hotel was a wonderful place to get away to after several stressful months at work. Our room was large with a sitting area in front of a fireplace. The bathroom was large and luxurious. We had a view of Aspen trees that blocked a nearby road. The room itself was in a key locked location which made it more secure. Staff were courteous and helpful. Each morning after my run, the bell hop would grab a bottle of water for me. The pool was quiet and private. The views from the patios facing the mountain were gorgeous. Watching mountain bikers swoop down the bike paths was enjoyable and entertaining. The only complaint I have is that morning coffee, muffins, fruit was unavailable and had to be found in town at the local grocery market. This is a hotel that I would be more than happy to visit again.

Room Tip: Choose a room facing the mountain rather than the street.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSJac, Public Relations Manager at Four Seasons Resort and Residences Jackson Hole, responded to this review, August 20, 2013
We are delighted to know you had such a relaxing stay with us. Unfortunately our coffee in the lobby does get removed by 8a.m. sorry for any inconvenience. We sincerely hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort and Residences Jackson Hole

Address: 7680 Granite Loop Road, PO Box 544, Teton Village, WY 83025
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Teton Village
#1 Spa Hotel in Teton Village
#1 Ski-In / Ski-Out Hotel in Teton Village
#2 Romantic Hotel in Teton Village
#2 Family Hotel in Teton Village
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort and Residences Jackson Hole 5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Four Seasons Resort Jackson Hole Hotel Teton Village
4 Seasons Resort Jackson Hole
Four Seasons Teton Village
Teton Village Four Seasons
Four Seasons Resort And Residences Jackson Hole Teton Village

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