This is a lovely hotel in Teton Village. We found mostly good points about it, and a couple of minor bad ones, but I'll start with the positives. Great location, as you are just a mile away from the Teton Park entrance. A beautiful looking alpine hotel. The other location to stay in this area would be Jackson which I think was about 7 miles away.
The hotel has free parking, and lovely clean rooms. Our room was quite small, but was kept nicely and the bathroom was clean. There is a nice outdoor pool with some loungers and chairs, so this was nice for a couple of hours in the evening after being out walking. As per usual with hotel pools, it only takes a few people to ruin it for everyone else (screaming kids, parents shouting across the pool) but other than that it was very restful and this is,of course, not the hotel's fault. We saw staff talking samples of the pool water too which is a good sign.
The breakfast included is great - hot and cold food and good quality. The staff in the bar were extremely helpful the first afternoon we were there, giving us tips on things to see and do in the area. One of the chaps should have been a travel agent, he was great! And we had a nice welcome from the owner on arrival.
The not-so-good points. The restaurant closes about 8.30pm (I think) because the hotel cannot currently get staff to work there. This was a shame as we had to cram in an early evening meal and it was a bit rushed. The evening meal we had was OK, perfectly acceptable, but we thought very over priced at average $28 - $30 for what was essentially sausages and some potatoes. We had a meal the next night at the Snake Lodge Hotel next door, which was also about $30 and I have to say this was far better food for the price we found, sorry Alpenhof, and better ambience. They don't seem to have trouble with staff there, so we were not rushed out and had a nice evening. There is also a great Italian further up in the village, between $14 and $20 for a main and excellent food.
The other minor point against the Alpenhof was a slightly strange issue with the reception staff and waiter at breakfast one morning (I think echoed by another reviewer who has mentioned some grumpy staff - such a shame as they were not all like that, but that is what you remember). On the first morning of our stay, we were up and about at 7am (jet lag!) so wandered downstairs at 7.15. We noticed the breakfast room was open, lights on, music playing and 4 or 5 couples in there ehalf way through their breakfast. We therefore thought breakfast must have started at 7am. The next morning, we came down at the same time and wandered in. There were no lights on, however, and the reception staff then followed us in and said 'breakfast isn't until 7.30.' I explained that yesterday it was all going at 7.15, so we thought it would be again today, but we were happy to wait. She stated that the chef wasn't ready. I said that's fine, we’re not in a rush. We proceeded to sit down on a large couch in the centre of the room neat to a big log fire area and relax, as we thought it wasn't worth going back up to our room just for 10 minutes. Then, I heard the reception staff behind us say to the breakfast waiter who had just come in: 'there's a couple over there that just snuck in, they're over there on the couch.' I thought this was quite odd, as we hadn't 'snuck' in (or rather sneaked, the correct word......), we had walked in right in front of the reception desk staff, through the wide open doors! If they don't want people in there, they should close the doors! And why did she feel the need to point us out to the waiter as if we were naughty children who were hiding from the teacher - we were sitting right in the middle of the room, for all to see! Said waiter then proceeded at 7.30, to offer every other guest in the whole room coffee, and blatantly ignored us. Not a problem as we were going on a long walk in the Tetons and didn't want any, but I thought this was very petty and childish behaviour, not to mention unprofessional. I'm not sure what he thought he was gaining from this behaviour, it was really pathetic. I'm still not sure what their problem was - we simply sat on the couch for a few minutes and waited for breakfast. I don't know why the lady felt the need to 'tell on us' to her mate, or what this mattered to them that we were sitting there. This did not of course ruin our stay and I am not going to slate the hotel for it, but it was a shame that the staff had to behave like that towards guests, and I have to say these were the only people we encountered like this during the whole of our stay in America. Staff everywhere else were fantastic and gave us an amazing impression of America.
I would certainly recommend the hotel to other guests based on quality, value for money and location, but my suggestions for your stay there are do not pay $30 for the dinner, go next door (or drive to Jackson, there are some much cheaper and better restaurants there), and under no circumstances turn up for breakfast a moment before 7.30am or you will risk the wrath of the jumped up staff and the associated coffee ban……..And don't dare go and relax on the couch, via the open doors.
- Also Known As:
- Alpenhof Hotel
- Alpenhof Hotel Teton Village
- Alpenhof Teton Village
- Alpenhof Lodge Jackson Hole/Teton Village
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