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“Great hotel; but restaurant service was terrible” 3 of 5 stars
Review of Alpenhof Lodge

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Alpenhof Lodge
3.0 of 5 Hotel   |   3255 West Village Drive, Teton Village, WY 83025   |  
Hotel amenities
Ranked #5 of 6 Hotels in Teton Village
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel; but restaurant service was terrible”
3 of 5 stars Reviewed October 2, 2008

We stayed at the Alpenhof during our first few nights in the Tetons before heading into the park lodging. The hotel itself was very well-appointed; we had a King Bavarian room, which was clean, spacious, and well decorated; the people at the front desk were very friendly; the dogs Molly and Sam were charming; and the breakfast buffet that is included in the room cost was fantastic -- far better than your standard continental breakfast. That said, we gave the hotel restaurant two chances for dinner, and both times, service was so abysmally slow and poor, we actually contemplated leaving in the middle of our second meal. On the first night, we thought we were just catching the staff at a bad time and we let it go and just tried to enjoy the slow but tasty fondue. But the second night was even worse. Again, there was one waiter working the entire restaurant. We were seated and then waited 30 minutes -- I am not exaggerating -- before the waiter even approached our table to greet us or take a drink order, and the only reason he finally did was because I flagged him down and said, "Can we at least order some drinks??" There was a woman who came around to pour water, but she does not actually take any orders. Making matters worse, during those 30 minutes, the waiter came to the table immediately next to ours 5 times -- once to remove their dinners, once to take their dessert order, once to bring them their dessert order, once to bring them dessert drinks, and once to bring them the check. In other words, tables around us were going through multiple courses of their meal while we just sat there, waiting to even be acknowledged! I thought, I may as well go back up to our room and lie in bed with a book if I'm going to have to just sit here. When we did order our drinks we also ordered our appetizers and food. The apps arrived within probably 10 minutes; but the drinks were still nowhere to be seen. For the second night in a row, we sat through our entire first course without our drinks. It was ludicrous. I understand that they had apparently downsized their staff for the start of the "off-season" but there is no reason anyone should have to sit there for 45 minutes before being served a drink. Unfortunately, the service was so bad that it overshadowed the food, which was quite good, and left us vowing to never again have dinner at the Alpenhof. Go to Osteria down the road at the Hotel Terra instead!

  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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190 reviews from our community

Traveler rating
    80
    68
    23
    12
    7
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56
86
Solo
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
NY
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 26, 2008

We ended a 10-day tour of national parks in Jackson and this hotel was the perfect place to end our trip. Very clean, comfortable beds, great wide balcony to relax on, very good restaurant, excellent buffet breakfast. The staff was extremely pleasant and helpful. It's a few miles (an easy drive) from Jackson in Teton Village, but very convenient for entry into the park, for skiing and for a few other restaurants and small shops. We definitely would go back and recommend it to anyone heading to the Grand Tetons.

  • Liked — comfort
  • Disliked — construction on next property
  • Stayed September 2008, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. California
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 13, 2008

Well, much of the criticisms here seem accurate: tired, not cute, untrained personnel. BUT. We went with low expectations based on the reviews here and to spend our days day hiking and rafting, not being in the hotel. The hotel was staffed with young people from around the world. No, some are not professional hotel employees but are as nice as anything.

Also, we got the room for $119 on Hotwire. The two dogs, Sam and Molly, are cute as can be. For kicks I checked the cost of a room at the Four Seasons just up the hill -- $795.00 a night. I will take the Alpenhof thank you.

We got at first what I assume was a "Hotwire" room. Small. That was ok but the hallway and room smelled powerfully of tar. They were fixing the low roof right outside the room. We could see the can of tar. I went to the desk and the woman, without hesitation, moved us to another room, much larger and without smell.

So, get a good price and enjoy your stay.

We don't eat meat or fish -- try the excellent vegetarian pasta at the Mangey Moose. Surprisingly good food there. The more expensive Bistro at the Alpenhof was not as good.

One of the hikes we wanted to take involved taking the tram to the top of the mountain. One of the 2 trams was running but the company that owns the mountain had closed the trails while the other tram was being worked on. If you are a Hiker be aware of that -- but all should be open again in December 2008.

  • Liked — Price and location
  • Disliked — Tar Smell but immediately fixed.
  • Stayed August 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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prelasser
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 6, 2008

We stayed for one night at the Alpenhof Lodge, having stayed at a dude ranch for a week and Yellowstone for a few days. I reserved a Tyrolean room thinking that we would like one of the nicer rooms for our last night in WY. I was surprised to find that I paid around $350 for a very basic hotel room at a ski resort in the end of the summer season.

Perhaps my fault for lack of research. The breakfast was the only redeeming factor. However, the overall price tag was an absolute rip off; if it were winter I'd half expect to pay that price for the location, but not during the summer.

  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, FL
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2008

This was our second time at the Alpenhof, that first was over 16 years ago so we were a bit aprehensive given the negative reviews here, but we were delighted to find that the hotel itself was as good as we remembered. The beds are comfortable. The rooms are quiet and cozy. Yes, the meadow and lower ski hill in the back now sport a Four Seasons hotel complex and the hotel next door has sprouted extra rooms and things, but the hotel was fine.

The restaurant offers food with a Germanic flavor at a fair price for Teton village. Service in the restaurant was slow but it is early in the summer season and they are still hiring help. Jackson as a whole seems to be in a bit of a worker crisis. Not enough affordable housing for help-what's new?

The Alpenhof is one of those places that works best because they have stuck to the same thing and not messed with it. So funky Bavarian decor abounds (Actually I believe that the original owner was Austrian, but . . .)

We were trreated well, the breakfast was very nice and we would go back again. Strangely enough it is now the budget property at Teton Village at $200+ a night.

Did I mention free wifi?

  • Liked — Charming, cozy and comfortable
  • Disliked — The view to the rear has been usurped by other properties.
  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Englewood, Florida
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 9, 2008

The Alpenhof is the Original slopeside hotel at JH/Teton Village. For skiers, that means it has an unparalled location next to the gondola (The Four Seasons is equally well positioned though). The structural design and interior decor reflects the mid-60's Austro-Bavarian immigre style of the original owners; it's dated to some, charming and nostalgic to others.

We stayed during the last week of ski operations prior to an annual periodic closing of the hotel. As a result, some restaurant operations were winding down to limited availability. An attempt at room service dinner was turned away at one point. The restaurant was quite good otherwise.

Overall the staff were very friendly and accomodating. We had a two bedroom/two bath with living/dining room suite (Arlberg Suite). It was spacious and included wet bar, fridge, and microwave enclosed in decorative hand painted alpine cabinets. This allowed me to easily accomodate fickle child appetites and parent snack urges with store boughts. Rates include a good quality breakfast buffet in a charming alpine style dining room with fireplace.

Although the building is 40 plus years, the bathrooms were in excellent updated condition (I personally think is key). The curtains could use a little updating but they were in OK condition. Bedding was excellent. My kids loved the spacious outdoor hot tub and heated pool (record snow falls resulted in enormous adjacent snow packs).

This is smaller hotel that is well kept and well staffed. In the Austro-Bavarian style of yesteryear it lacks the contemporary penache of its neighbors, but it is an EXCELLENT value in a superb location. At about $400 per night for a 2 bedroom (3 queen) suite it was maybe a third the comparable cost (or better) of the neighboring 4 Seasons and for this travelor that's no sacrifice.

  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Pittsburgh
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed March 11, 2008

My son and I stayed four nights at the Alpenhof for three days of skiing. I am a fan of smaller hotels because they generally make life easier, particularly when you might be walking around in ski boots. The Alpenhof was just right for skiing.

The property is about as close to the Bridger Gondola as you can get. After retreiving your skis at the locker by the entrance it can't be 100 yards to the lift. The back of the property faces the mountain and I'm pretty sure I could throw a rock and hit the gondola from the hot tub. You can easily ski to within a few yards of the front door at the end of the day. I have never stayed so close to the lift, anywhere.

The lodge has 42 rooms on 3 or 4 floors. Everything is a short walk from your room, including the front desk, restaurant, bar, etc. The breakfast included with our room was wonderful. Both hot and cold entrees are available and the hot entrees were different every day.

Our room was smallish but very comfortable with feather duvets on the beds. There is a flat panel TV and robes provided for your trip to the hot tub. The staff was always friendly and helpful regardless of the request.

This isn't the Four Seasons so don't stay here if tha't what you want. It is, however, a very comfortable, convenient, friendly and warm European ski lodge and I'll definitely stay here the next time we go to Jackson Hole.

  • Liked — Great location for skiing; comfortable boutiqie hotel
  • Stayed February 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpenhof Lodge

Address: 3255 West Village Drive, Teton Village, WY 83025
Location: United States > Wyoming > Jackson Hole > Teton Village
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Teton Village
#4 Ski-In / Ski-Out Hotel in Teton Village
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Alpenhof Lodge 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Alpenhof Hotel Teton Village
Alpenhof Teton Village
Alpenhof Lodge Jackson Hole/Teton Village

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