When we checked in, they gave us the wrong room. My teenage son headed there and walked in to people in a delicate situation. He was embarrassed and didn't say anything to me until the next day. When I approached the manager to discuss the problem, and see about a discount because of this mess up, I was told that since I didn't complain the day of the incident, there was nothing she would do. She also kicked my children out of the pool because they were splashing water outside of the pool and it was a "safety issue". Meanwhile, their whole parking lot was a solid sheet of thick ice. There was a woman smoking in the room down from us, she was smoking enough that it came through our heat vents and we had to turn them off. They were unwilling to do anything about it for days. Overall, I had an awful experience and I don't see my family returning to the Wingate at any time.
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- Also Known As:
- Wingate Hotel Sheridan