I reserved a room by phone from France to the Sheridan hotel in February 2012. On 31 August I phoned the hotel for confirmation that the reservation still held - this was confirmed to me. When we arrived hot and tired having driven from Custer, we wer told our room was cancelled, the day before! By who? By "Corporate". This means nothing to Europeans. Apparently, their head office. This is totally inexcusable. No Queen rooms left so the (new) manager found us a Double room. And what if the hotel had been full? Of all the twelve hotels during our 14-day trip, this was the only hotel that let us down. A minor problem was the horrid huge flies in the room which did not give a feeling of cleanliness. The rooms were comfortable and the staff pleasant and I would give an extra star if it were not for the incompetence of the reservations service - I would hesitate before staying again in a Wyndhams for this reason.
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- Also Known As:
- Wingate Hotel Sheridan