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“Unreliable reservations service” 2 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   1950 E. 5th Street, I-90 Exit #25, Sheridan, WY 82801 (Formerly Wingate by Wyndham Sheridan)   |  
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Ranked #7 of 20 Hotels in Sheridan
MARLENHEIM
1 review
“Unreliable reservations service”
2 of 5 stars Reviewed October 1, 2012

I reserved a room by phone from France to the Sheridan hotel in February 2012. On 31 August I phoned the hotel for confirmation that the reservation still held - this was confirmed to me. When we arrived hot and tired having driven from Custer, we wer told our room was cancelled, the day before! By who? By "Corporate". This means nothing to Europeans. Apparently, their head office. This is totally inexcusable. No Queen rooms left so the (new) manager found us a Double room. And what if the hotel had been full? Of all the twelve hotels during our 14-day trip, this was the only hotel that let us down. A minor problem was the horrid huge flies in the room which did not give a feeling of cleanliness. The rooms were comfortable and the staff pleasant and I would give an extra star if it were not for the incompetence of the reservations service - I would hesitate before staying again in a Wyndhams for this reason.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

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270 reviews from our community

Traveler rating
    105
    74
    42
    21
    28
See reviews for
86
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Boulder, Colorado
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 1, 2012

We stayed in Sheridan on our way to Canada. This hotel is convenient to the interstate (the north exit in town) and convenient to the excellent Wyoming Steak and Rib House, just about 1 mile west on 5th Street.

The hotel was very clean; free wifi. Other hotels were booked when I made the reservation, so I felt lucky to get a room. I didn't want to spend as much as I did, but I was satisfied with the quality of the hotel.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
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EDEN
1 review
5 of 5 stars Reviewed September 29, 2012

The stay at Wingate was very nice. The rooms were great, very clean. The staff was excellent. Christian was very nice and helpful. Breakfast was good. The only problem was that the toilet wasn't flushing properly. The staff worked on it once and provided a temporary fix but the problem resumed. When we left, Christian stated that he had someone coming to correct the problem. Other than this there are no complaints at all.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

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Switz City, Indiana
Top Contributor
79 reviews 79 reviews
73 hotel reviews
Reviews in 57 cities Reviews in 57 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 29, 2012

Hotel and room were just great, very quite and clean. Check in was a breeze, price was a dream. On our way to yellowstone we first tried the hampton across the interstate, they were way too high. So we checked this out thinking wyndham was priced even more but to our surprise.. Just wish there were more around, we would always drive in. If we are ever there again we will stay again. The breakfast was very good with eggs and sausage and cereal. Top notch hotel

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SPOKANE
1 review
4 of 5 stars Reviewed September 27, 2012

Hotel and room itself were great but the reservation process was a complete nightmare.
I made the reservation online about 30-45 minutes before getting to the hotel. Got the confirmation number via email and gave it to the desk upon arrival. They had no record of it. The person at the desk said it sometimes takes 30 minutes or so. So waited. And waited. And waited. After an hour (and mind you this was after over 10 hours of driving) of sitting and waiting in the lobby still no record of our reservation. After a total of nearly 90 minutes of waiting in the lobby, called the 800 number and spent 20 minutes on the phone with them where someone finally was able to cancel our online reservation. This was suggested when first arrived and the person at the desk said she couldn't do that. I just can't believe your company would do that to your guests or not give your desk employees the power to do that themselves. Definitely the worst hotel reservation nightmare we've ever had.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, CT
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 27, 2012

We recently stayed at this hotel as part of a tour. The hotel had black beatle like bugs everywhere. While the staff explained that they were harmless and swarmed in the fall, staying in a hotel with bugs is exceptionally unpleasant and the staff felt no need to do anything about them. If I can keep bugs out of my house, Wyndham should be able to keep bugs out of their hotel. Also sits outside of Sheridan with absolutely nothing around it and the hotel itself does not have a restaurant or a bar.

Stayed September 2012, traveled with friends
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Edmonton, Canada
Top Contributor
120 reviews 120 reviews
48 hotel reviews
Reviews in 73 cities Reviews in 73 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 25, 2012

My friend and I stayed a night here on August 9, 2012. It was very difficult to get anything and the hotel we were booked into was over booked so they arranged for us to stay here at the last minute. They really went above and beyond.

Beautiful building. Well taken care of and the breakfast was a delightful treat as well.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 1950 E. 5th Street, I-90 Exit #25, Sheridan, WY 82801 (Formerly Wingate by Wyndham Sheridan)
Phone Number:
Location: United States > Wyoming > Sheridan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 20 Hotels in Sheridan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Wingate Hotel Sheridan

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