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“Nice Hotel but.......” 3 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Hotel   |   1950 E. 5th Street, I-90 Exit #25, Sheridan, WY 82801 (Formerly Wingate by Wyndham Sheridan)   |  
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Ranked #7 of 20 Hotels in Sheridan
Billings, Montana
1 review
2 helpful votes 2 helpful votes
“Nice Hotel but.......”
3 of 5 stars Reviewed September 19, 2011

I loved this place when we checked in. The staff were really great - from the desk to the housekeepers. The room was large, very clean, beds super comfortable. The only downfall was that the walls are paper-thin. I could clearly hear everything in the room next to us. Hallways were loud - every door slam was heard. I feel badly for the staff - this simply isn't their fault but I wouldn't stay here again because of this. Keep doing what you're doing - great service and clean nice place. Good luck!

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, October 3, 2011
Dear Sir/Madam:

Thank you for taking the time out of your schedule to share regarding your recent stay at our hotel .

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 307-675-1101 Ext. 405.

Sincerely,
Ahmad Jayadi
General Manager
Sheridan Wingate By Wyndham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 reviews from our community

Traveler rating
    105
    74
    42
    21
    28
See reviews for
86
92
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 8, 2011

Good room for the price. Front desk was very friendly.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, September 16, 2011
Dear Sir/Madam,

Thank you for your great comments!

It was our pleasure to serve such great customers during your stay.

We look forward to seeing you in the future. Your home away from home will always welcome you!

Ahmad Jayadi, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed August 31, 2011

Had reservations for 5 rooms. Arrived at 6pm, rooms were still being cleaned. Desk clerk acted scared of housekeeper, didnt want to radio her to find out when rooms would be ready. Stayed here last year, hotel was in much better condition.

  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, September 2, 2011
Dear Sir/Madam:

Thank you for taking the time out of your schedule to share regarding your recent stay at our hotel .

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 307-675-1101 Ext. 405.

Sincerely,
Ahmad Jayadi
General Manager
Sheridan Wingate By Wyndham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sebring, Florida
Top Contributor
72 reviews 72 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed August 28, 2011

Very nice room; clean, well kept facility; surprisingly good breakfast; friendly, helpful staff.

The TV didn't work and the stool was clogged in the first room we were given, but the front desk person quickly moved us to another room where everything worked. While talking to other guests the next morning, we found out that a drug raid had occurred in the middle of the night, but we slept right through it.

Room Tip: We reserved the room on line and did nothing special to get it.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, September 2, 2011
Dear Sir/Madam:

Thank you for taking the time out of your schedule to share regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sincerely,
Ahmad Jayadi
General Manager
Sheridan Wingate By Wyndham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishops Stortford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 25, 2011

Stayed for 1 night as part of a three week tour of the Wild West and Yellowstone and booked several months in advance using Trip Advisor comments. On a hill overlooking Sheridan and proved an excellent base being only 5 minutes drive from the town . First room we were given was too close to a noisy ice maker for comfort but the manager moved us quickly and happily to a room on the second floor that was quiet , clean and comfortable in size for 3 of us ( and $20 cheaper! ) Had a great evening meal at 1893 in town ( steaks were good. ) . Breakfast in the hotel next day was OK too. Overall had a warm feeling for Sheridan when we left. Would be happy to return in future.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, August 26, 2011
Dear Sir/Madam:

Thank you for taking the time out of your schedule to share regarding your recent stay at our hotel.

As a valued guest, your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

We know you have a choice in hotels and we are delighted that you chose ours. We hope to see you again!

Sincerely,

Ahmad Jayadi, CHA
General Manager
Sheridan Wingate By Wyndham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 21, 2011 via mobile

The Hotel is quite secluded. The rooms are very clean and have a microwave. There is a laundary within. The breakfast was good, the Internet fast.














  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, August 23, 2011
Dear Sir/Madam,

Thank you for your comments from your recent visit with our Sheridan Wingate By Wyndham Hotel.

We appreciate the nice feedback. As service and cleanliness are the key to a great stay we are glad to hear we were top notch during your visit.

Once again,Thank you for the comments and we look forward to serving you in the future.

Warm Regards,

Ahmad Jayadi, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hot Springs,Ar
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 19, 2011

We always look forward to staying in Wingate properties, so this experience surprised us. Only one major network was available on TV! Asked for blankets because we find the duvets much too hot. Other hotels, including Wingate, deliver them to our room. Not here. Not available. There was black crud in the shower/bathtub seams. Paint pealing on bathroom door. When I wiped up something spilled on bathroom floor, the washcloth came up black. On top of that, they even cut the egg patties in half at breakfast! We have been on the road for over five weeks, and this is the most expensive and least desirable of any place we have stayed.

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatesheridangm, General Manager at Comfort Inn & Suites, responded to this review, August 20, 2011
Dear Sirs,

We apologize that your experience was anything less than satisfying.

Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly.


Sincerely,
Ahmad Jayadi
General Manager
Sheridan Wingate By Wyndham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 1950 E. 5th Street, I-90 Exit #25, Sheridan, WY 82801 (Formerly Wingate by Wyndham Sheridan)
Phone Number:
Location: United States > Wyoming > Sheridan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 20 Hotels in Sheridan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Wingate Hotel Sheridan

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