We had made on-line reservations and when we arrived that evening there was absolutely no problems. The night clerk (don't know his name) was more than helpful and friendly. He was from Reno, NV and we visited about Reno. He gave us several restaurants that would be good but recommended the Mexican restaurant which was very close. His recommendation was spot on! The room was very clean and comfortable and the shower was the crowning glory with a powerful spray that woke you right up! Seldom do ANY motels have such a great shower but this one did, at least our room did! For a Motel 6, I feel it is on the top of the comfort and service scale. Can't stress enough how clean and comfortable it was and how friendly the staff was. The only problem was my problem alone. I forgot to bring my pillow from home and I always find motel pillows too fluffy. I was in a hurry when I left and so the pillow didn't make the 4,000 mile trip and my neck suffered! Like I said, it wasn't the motel's fault! I had an wonderful experience at this Motel 6 and highly recommend it to anyone wanting a great room for a great price in Rock Springs!

We would have stayed there but the air conditioning was not working. The first room only the fan worked with no cooling at all, in the second room no air function at all, not even the fan. Room looked clean though.

If you stay here hope that you get to work with the day manager rather than David, the night manager. We have stayed here before and in fact stayed here earlier this summer and great customer service from JoJo, the day manager. However, we had an negative experience last night.When we arrived with our paperwork from the online reservation that I had made a month ago, we were told that the reservation did not exist, even though I had the receipt with the printed confirmation number, dates, rate, etc. David said that they did have a reservation at a higher rate that was made that day. They had our name on it, but the name was misspelled and the rate was higher than the online amount. David wouldn't listen to what I was trying to tell him and told me that having the paperwork and confirmation number did not make any difference. He said that if I wanted to check online I would have to pay $3.14 to use the internet. Instead, I paid the higher room rate and waited until I had free access to the internet today. I was able to get a phone number for online reservation problems. The women at that number was very helpful and will be crediting me with the difference in price.

When we got into the room, there was an unpleasant odor, although the room appeared to be clean. Later, when we heard our neighbors flush their toilet, their feces backed up into our toilet. We just flushed it back, since we didn't see any point to contacting the manager again.

If you need a nice place to stay for a day or two while in Rock Springs, Motel 6 is the place. The staff went out of thier way to make us feel at home. It is located in a quiet part of town but still handy to all the local business's. They have a DIY laundry in the motel that worked well and was clean and neat. Not the Waldorf but the rooms were clean and comfortable. We will stay there anytime we're in the area.