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“No problems staying here” 5 of 5 stars
Review of Comfort Inn & Suites Rock Springs

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Comfort Inn & Suites Rock Springs
2.5 of 5 Hotel   |   2622 Commercial Way, Rock Springs, WY 82901   |  
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Ranked #6 of 15 hotels in Rock Springs
Warwick
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
“No problems staying here”
5 of 5 stars Reviewed October 2, 2013

We stayed here one night as part of our USA tour. The room was large, well equipped and clean. The beds were very comfortable. The staff ware friendly and helpful. The breakfast was fine and you can make your own waffles. Would recommend.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 people have reviewed this hotel

Traveler rating
    32
    21
    9
    4
    5
See reviews for
21
25
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Olympia, Washington
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 26, 2013

We were on our way home form a 4 week (motorcycle) road trip and stayed here for the night. the room was excellent! The bed was a little on the firm side, but was good enough for a nights sleep. The hot tub was perfect. The pool was good. After a hard days ride, it was a welcomed relief. the desk (day) staff were incredible.

As we were packing the bike, she looked up the road conditions for I-80, through the mountains. There was a spot she was concerned about and she called me over and showed me the live road camera (state DOT) of the snow. It was serious, but we didn't have a lot of choices. As the weather was going to deteriorate even more through the week. As it turned out, it was about a 25+ mile ride. there was a light dusting of snow but the roadway was not frozen. We, and a few other riders, made safely. Just ahead of the really bad weather.

The lady told me she does this for all riders that stay there. This type of service goes above and beyond what one would expect. Thank you! We made just fine. If you are riding and find yourself needing a place to stay ... Go no farther. This is the place you want to be. Comfort Inn would be wise to use the staff, here, as a model for customer service!

To the lady that helped us (we checked out at 09:18 - 09/26/13), schris.WY064?

Thank you!!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review, September 28, 2013
thank you very much for staying at our hotel and the good review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rigby, Idaho
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 25, 2013

The beds were memory foam and hard at first, but as your body heat warms them, they become MUCH more comfortable. The pool area was clean and the breakfast area was IMMACULATE. The entire staff was friendly and helpful and courteous. We will return.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review, September 28, 2013
thank you folks so much for staying with us as well aas the reveiw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minneapolis
Top Contributor
118 reviews 118 reviews
71 hotel reviews
Reviews in 85 cities Reviews in 85 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 25, 2013

We stopped at the comfort inn -- not having a reservation. They were extremely kind to us at the front desk and helpful. They went out of their way to find a room for us, which they found. They gave us a senior discount and a beautiful - 2 queen beds - on the quiet side of the hotel. Beautiful room, refrig, micro, nice bath with amenities. Great breakfast in the am. I highly recommend.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review, September 28, 2013
thank you for staying with us and the wonderful rerveiw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 19, 2013

From check-in to check-out the staff couldn't be any more helpful than they were! It was wonderful after the night before where there was no communication at another hotel. Comfort Inn - Rock Springs was clean, quiet (even though we were on the highway side) and had a wonderful breakfast in the morning. If I ever get back this way I will be sure to stay here again! Thanks for everything!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review, October 2, 2013
thank you very much for staying at our hotel we look forward to your next stay again thanks from all of us here at comfort Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 28, 2013

I feel bad writing this review as the employees are so nice here, but the room needed a good DEEP cleaning. The rug was dingy and the furniture had stains on them. When my son accidentally hit a lamp shade an unbelievable amount of dust went everywhere, including the beds. The bathroom fan is the photo attached. I gave this two stars because the beds were clean and very comfortable, all the surfaces had been wiped down and the bathroom fixtures were clean; but all the cloth surfaces needed to be cleaned and the bathroom fan vent, ich!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review, October 2, 2013
first thank you for staying with us but more important sorry for the blowing dirt we need rain that would settle the dust again thank you from all of us here atb comfort Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, California
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 19, 2013

I was amazed at what a great hotel this was; I thought it was brand new and I was shocked to find out in the morning that they had been around for about six years! I thought I was the first person to ever stay in the room, it was that clean.

I arrived very late (after 11:30) with no reservation. The night clerk was very friendly and checked me in using my phone number (A nice convenience after driving 900 miles). The bed was Tempurpedic and I think I slept better than I sleep at home. There was a 40+ inch flat screen TV and a nice seating area with a small sofa bed.

Because I arrived so late, I didn't get a chance to try the very nice indoor pool, or workout room. But, they looked very inviting.

The biggest disappointment is that I only got to stay one night and probably won't pass through again. What a great, great place to stay. I can't think of a single thing that wasn't wonderful about this hotel!!!

Room Tip: It appears all of the rooms are the same, with a couple that are connecting. You might want to stay...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike g, General Manager at Comfort Inn & Suites Rock Springs, responded to this review, October 2, 2013
thank you for your stay with us here in rock springs wyoming looking forward to your return stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Rock Springs

Address: 2622 Commercial Way, Rock Springs, WY 82901
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 hotels in Rock Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Rock Springs 2.5*
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