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“Highly Recommend” 5 of 5 stars
Review of Homewood Suites by Hilton Rock Springs

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Homewood Suites by Hilton Rock Springs
3.0 of 5 Hotel   |   60 Winston Drive, Rock Springs, WY 82901   |  
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Double&Triple Hhonor Pts
Ranked #1 of 15 Hotels in Rock Springs
Newark
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Highly Recommend”
5 of 5 stars Reviewed August 4, 2013 via mobile

The guest rooms are well equipped, especially the kitchens which include dishes and silverware. Nice granite counters in the kitchen and bathrooms. The rooms are spacious and would be good for a family. Complimentary breakfast was good and fairly standard. Staff was friendly.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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310 reviews from our community

Traveler rating
    254
    47
    5
    3
    1
See reviews for
102
101
10
67
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Clearfield, Utah
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 28, 2013

Homewood suites are just amazing properties! We have had wonderful experiences whenever we have stayed there. I was a little disappointed in the size of our 2 queen suite, but only because when we had stayed in the king suite in San Diego it was HUGE. The size was really fine, and the full kitchen is a plus! The pool was really nice, but very humid, so I wouldn't plan on being in there if you aren't swimming. The breakfast was fabulous! Something for everyone, and more than enough food. Check in was quick and simple which was great after a long day of driving. I would definitely stay there again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridan
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 24, 2013

Our stay at the hotel was absolutely flawless again this year...the staff was always friendly, the room was quiet and clean all 10 days we stayed...Ginny, the general manager goes out of her way to make everyone feel welcome at all times...Stay at this property for wonderful service, clean rooms and quiet nights....no better place to stay in Rock Springs!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 24, 2013

I'm sure like most people we were in Rock Springs as a stop over on our way to Yellowstone. There is not much option on where to stay in this area, but the Homewood Suites is the same format where ever you are in the world. The hotel & room are very clean. The set up is very family friendly with a sofa bed in the suite. Can not fault this hotel as a one night stop over. The whole Homewood Suites by Hilton is really rather better than you think it is going to be. Well done Hilton for this chain.

Room Tip: Don't worry it's only 1 night & you are nearly at Yellowstone. If not why are you here?
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Top Contributor
103 reviews 103 reviews
21 hotel reviews
Reviews in 44 cities Reviews in 44 cities
155 helpful votes 155 helpful votes
2 of 5 stars Reviewed July 23, 2013

We reserved one room ahead and got another on arrival. Won't honor military rates that are online. STRIKE ONE. Did not honor standing request for HHonors for room away from elevator, and instead gave me one immediately across...did switch it...after going back down. Managers receptions at EVERY OTHER Homewood Suites has beer and wine...this one...nope...they never heard of it. STRIKE TWO. Also...if you're going to serve tacos, do more than serve packets of taco sauce. You have it...since I saw you give it to a couple who asked for salsa and jalapenos....PUT IT OUT...and stop being cheap.

Attitude of the front desk is stuffy and stodgy and made it seem like I was a pest for checking in and asking for a military rate and then asking to switch since they gave me a room next to the elevator. Rooms themselves were okay...bed was average. Toilet seat was not tight and actually came disconnected on one side. Do maids even check things like this? Breakfast was below average for Homewoods out of the many I've been at. The coffee was TERRIBLE and was not much more than water with a brown crayon dipped in it. Maybe it's the west and their taste for coffee in general since I've run into this at crappy gas stations, but for a Homewood Suites, their coffee was worse than the two Super 8 hotels I stayed at in Wyoming within the past few days...and worse than instant. STRIKE THREE. I'm not making it up about the coffee...I ran a coffee shop and lived in Seattle and know good from bad coffee...and seemingly every time I pass through Wyoming, the coffee is so week it is like they are re-using grounds to brew it. This may be a pretty new hotel, but it needs a major amount of work from someone who knows how to run a hotel (I also have years of hotel and hospitality experience, including a degree in Hotel/Restaurant Management from UW-Stout...so I know what I am talking about). The overall impression I got from this place is that the management is screaming CHEAPSKATES when you go from booking to staying. Never again....not this place. If you read my other review on a Homewood I've stayed at within the past two weeks, I am wondering what is happening to this brand.

Room Tip: Lower number rooms are closer to the pool and fitness room.
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fabricforme, General Manager at Homewood Suites by Hilton Rock Springs, responded to this review, July 24, 2013
I appreciate the review of your recent experience at our hotel. I am sorry you feel that you received a poor level of service. I have visited with our staff on how we may next better meet your expectations. The next time you are in the area we would love to have you come back and experience the level of customer service we have become known for.
Thank you once agin for your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, United States
1 review
5 of 5 stars Reviewed July 22, 2013

This hotel appears to be brand new. We stayed one night as a halfway stop between Yellowstone and Denver. Arrived at midnight and the room was ready, clean and a welcomed stop. We stayed the next morning and enjoyed breakfast, a workout, a swim, and printing boarding passes in the business center. Would absolutely recommend.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minot, United States
1 review
5 of 5 stars Reviewed July 22, 2013

The hotel staff was excellent to work with and did whatever they could to serve me and provide anything that was needed. The place felt like home! Will stay no where else next time I come to Rock Springs, WY.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Rock Springs

Address: 60 Winston Drive, Rock Springs, WY 82901
Phone Number:
Location: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Rock Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Rock Springs 3*
Number of rooms: 84
Reservation Options:
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