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“Attractive cabin facade, but disappointed overall” 2 of 5 stars
Review of Hatchet Resort

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Hatchet Resort
2.5 of 5 Resort   |   19980 East Highway 287, Moran, WY 83013   |  
Hotel amenities
Ranked #1 of 2 Hotels in Moran
Lake Orion, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Attractive cabin facade, but disappointed overall”
2 of 5 stars Reviewed July 19, 2014

This is a motel. The cabins were nicely updated and clean, but the noise made it difficult to get a good night's rest. Right after entering the unit for the first time (#11), I noticed that there was a little "shed" almost directly behind our rear window. It appeared to be a utility room where laundry is done. There was quite a loud noise coming from the building so I walked up to the office and asked what was making the noise. He said it was probably the hot water heater. I was told it would likely cylce off and on throughout the day and be on every time water was turned on in a unit. We were staying there during a warm spell, and we wanted the windows open so I asked the cleark if he could provide a fan to cover up the noise and cool off the room. (There was also no fan in the bathroom so any heat generated by the shower took a while to dissipate.) He said they didn't have any fans. Between that noise cycling all night long, the over stuffed pillows, and the 4-wheeler that someone started up at 11:15p right behind our unit and returned to it's spot at midnight, we didn't get a lot of sleep. I'm not sure if there was free WI-FI--they never gave us a password. For the price we paid, I would have expected better service.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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182 reviews from our community

Traveler rating
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    51
    22
    29
    42
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Bern, Switzerland
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 19, 2014

This place is staffed by teenagers or students needing some job over the summer. Either way, they are poorly trained. We paid 3$ for the wifi, which ended up being slow and choppy. Most of the time I was not even able to connect. As I mentioned this upon checking out the guy shrugged and said: "Yeah, we know about that." So they keep on charging guests for wi-fi that doesn't work? After that he did not even say "thank you for staying with us" or wish us a good day. In general the staff here doesn't really now what good customer service is, let alone what it takes to make guests feel welcome. They didn't smile or make eye contact with us when we walked past them during our stay. The waitress at the Whetstone Bar added a 18% gratuity on our dinner tab, although we were only two people. Her loss, we would have tipped 20%. But the bad customer service is just the tip of our experience at this place. The whole resort is ridden with mosquitoes, even in our cabin! I got bitten while carrying our luggage to the cabin and while brushing my teeth. This is the first time in my life that I applied mosquito repellent before going to bed. Our cabin (we stayed at number 2) was dark and cramped, there was barely space for two opened suitcases on the floor. Worst of all: This place isn't even cheap. Never staying here again.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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San Diego
Top Contributor
76 reviews 76 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed July 19, 2014

This motel is on a road used by large trucks from time to time (i.e. can be noisy). It is remote in the sense that the nearest alternative restaurant is many miles away. You are trapped in that regard. Our cabin was nice and spacious, but had a porch that looked out on the gas pumps (motel has its own gas station) about 25 yards away. There was no refrigerator in the room and there is no ice machine. They direct you to the back of the restaurant, where an cook will fill a bag of ice for you. This is not a terrible hotel and the restaurant was not terrible, but having driven through the national park just prior, it was a real disappointment. If you can do so, pay the extra cost (if any) for one of the national park accommodations. You'll have a nice view, various restaurant options and you'll be in the park with gorgeous views, rather than at a lonely and sometimes noisy roadside motel.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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San Salvador, El Salvador
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 15, 2014

Well furnished cabin with a huge bathroom close to the Grand Tetons. It felt a little far from Yellowstone, but that may be because we were tired, hungry, and it was late and therefore completely deserted and dark outside. A minor complaint is that the management didn't leave the password for the internet, so I knocked on a neighbor's door and got it that way. Our cabin was much more expensive than what we paid just outside the northeastern entrance to Yellowstone in Cooke City, but still much cheaper than anything comparable within the parks.

Room Tip: We stayed in cabin 28 -- separate bedroom, couch with a trundle bed, mini fridge, and a huge bathroo...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
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Scotts
1 review
2 of 5 stars Reviewed July 10, 2014 via mobile

Reserved two nights, stayed one and they refused to refund anything for the second night, we didn't use. No breakfast included-the prices at the restaurants we out of sight!
9.50 for two eggs. And the waitress from the whetstone added her own 10.00 tip.
Not a good value for the money and poor customer service

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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DC Metro
Top Contributor
116 reviews 116 reviews
41 hotel reviews
Reviews in 58 cities Reviews in 58 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 2, 2014

I chose this because it was close to the Grand Tetons and not in a crowded area. The room was nice and clean. The bed was comfortable and there was free WiFi available in the room. No fridge or microwave in the standard room. Limited cable stations. I was tired so I slept like a log. My friend said that the kids in the next room kept her awake all night. Decent for a one-night stay. I felt it was a bit pricey, but probably no more so than any other motel in the area.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Cincinnati, Ohio
Top Contributor
84 reviews 84 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed June 29, 2014

First, resort is a rather grand term when applied to this stop along the side of the road. While there is a certain amount of charm to the place, we found employees generally didn't care about anything. This led to an unsatisfactory experience overall. To be fair one gal who served breakfast was great. The norm was "Yea we know wifi doesn't really work well in the rooms. You can sit out on a bench by the office". Really? Be eaten by mosquitoes and have no place to write? Oh, and the phones don't work in the room either, so you have to walk to the office to communicate the information that will be promptly ignored.

There is a claim by management in a response to a prior review that they installed new mattresses. Giving them the benefit of the doubt, maybe they did. However, the mattresses are 4 inches thick and it seems like the box springs have not been replaced. The beds are not comfortable at all.

A plus is that you are closer to the (Grand Teton) park than if staying in Jackson and its less crowded - since there is nothing within 10 miles of the "resort".

All in all I cannot recommend the facility due to the poor quality of service. If I return to the area, I will be looking for other lodging. I suggest you do the same.

Room Tip: Suites are roomy, but there is no comfortable furniture. Most have a view of the Teton range from a...
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hatchet Resort

Address: 19980 East Highway 287, Moran, WY 83013
Location: United States > Wyoming > Jackson Hole > Moran
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Moran
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hatchet Resort 2.5*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hatchet Resort Moran
Hatchet Hotel Moran

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