First, resort is a rather grand term when applied to this stop along the side of the road. While there is a certain amount of charm to the place, we found employees generally didn't care about anything. This led to an unsatisfactory experience overall. To be fair one gal who served breakfast was great. The norm was "Yea we know wifi doesn't really work well in the rooms. You can sit out on a bench by the office". Really? Be eaten by mosquitoes and have no place to write? Oh, and the phones don't work in the room either, so you have to walk to the office to communicate the information that will be promptly ignored.
There is a claim by management in a response to a prior review that they installed new mattresses. Giving them the benefit of the doubt, maybe they did. However, the mattresses are 4 inches thick and it seems like the box springs have not been replaced. The beds are not comfortable at all.
A plus is that you are closer to the (Grand Teton) park than if staying in Jackson and its less crowded - since there is nothing within 10 miles of the "resort".
All in all I cannot recommend the facility due to the poor quality of service. If I return to the area, I will be looking for other lodging. I suggest you do the same.
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- Also Known As:
- Hatchet Resort Moran
- Hatchet Hotel Moran